Rated 5 out of 5 by Cheryl13 Awesome Hotel and Staff
We had a breakfast meeting at the hotel and the staff and service we received were amazing. The resort is beautiful and the view from our hotel rooms was beautiful.
August 3, 2012
Rated 5 out of 5 by JoanL Wild Horse Pass
Celebrated my daughter's birthday at Co'sin and spent the afternoon at the pool. We thoroughly enjoyed our stay and will absolutely return. The staff was the best.
July 19, 2012
Rated 5 out of 5 by Moha Excellent service and features
Great experience, SPG recognition and upgrade, Excellent food and service.
My children and my wife loved their experience and would like to come back!
August 29, 2013
Rated 5 out of 5 by Cheryl22 What a beautiful place to stay
This was our 2nd visit and can't wait to come back. The staff is very friendly, the hotel & grounds are clean and beautifully landscaped.
December 2, 2011
Rated 4 out of 5 by snooter121 Decent, Enjoyable Place, Needs Minor Improvements
Overall, I had a decent stay at the Wild Horse Pass Resort. Most of the staff were very friendly and helpful. We did have to switch rooms due to a loud noise in the bathroom pipes, but that happens from time to time. My major concern is with the shuttles and transportations they offered on the resort. They have a boat that takes you to the Rawhide location, however it is controlled by an independent party. The staff failed to tell me how unreliable the boat was and I unfortunately had to wait over an hour for a boat that never appeared at their resort. None of the front desk seemed to really care about my misfortune. Luckily, a manager there was very concerned and offered a listening ear. The restaurants were great and the facility offers a peaceful vibe. The pools were nice to have even though the jacuzzi could have been warmer in temperature. The business center had plenty of workstations to use from. My only other minor concerns are the location of the fitness center (it appeared there's a charge to use it???) and no vending machines for a late night soda. Rather to pay $2.50 for a glass of coke, we decided to drive into town and get a 99 cent 2 liter.
January 3, 2012
Rated 5 out of 5 by Charlie777 housekeeping
I opted to not have my towels and sheets washed.
What surprised me was that housekeeping did not make the bed.
October 10, 2013
Rated 4 out of 5 by Fredgpa Food and beverage was lacking
The 1st floor restaurant was lacking in most considerations, very poor service
KIA was exceptional
September 16, 2013
Rated 5 out of 5 by Frank4 Nice place to stay
The facility was nice, the staff was courteous, the rooms were great and the pools were nice too
July 29, 2012
Rated 3 out of 5 by Bamwam No wi-fi
The hotel really should have wi-fi. It is 2011 and a nice resort like this should have it.
December 5, 2011
Rated 5 out of 5 by Tg2013 Excellent experience
Very nice resort with exceptional food and service. The spa is simply amazing.
April 15, 2013
Rated 3 out of 5 by EnvoyBoy Great Platinum Status
This is a hit and miss hotel. The weakest experience was the lack of a concierge and a front desk staff entirely not up to the task. My only other real complaint is a very remote location; had I known I would have rented a car. It's a huge facility with many services and features, including a very nice spa. Folks on the phone were great and the one problem I ran into could not have been better addressed, including some spg points for my (non-existent) trouble. I found the ac in my room to be very weak but had colleagues who complained about being too cold so if you're not happy, there's probably another room for you. Where this hotel does shine incredibly is their treatment of platinums. I had a huge suite upgrade and another plat colleague had an even bigger one. Of my six nights there, I think on four nights I got some sort of plat gift in the evening, including a huge piece of multi-level chocolate cake! As is often the case with most SPG properties, the only thing they were missing was a staffed plat check-in behind the sign that says they offer it. I'd request a room with better a/c if needed, do my own concierge-like research in advance, and rent a car next time. But I wouldn't hesitate to return.
October 23, 2011
Rated 5 out of 5 by Hungryin2013 Relaxing break
Hotel stay over 4th July weekend - hotel was at capacity and very busy but facilities were great and the staff were outstanding.
July 8, 2014
Rated 4 out of 5 by spina Fun... Relaxing... Great Stay-cation!!
The Sheraton Wild Horse Pass is such a great family-friendly hotel! The pool is fun, the atmosphere is relaxing... it's just a great place to go to unwind for a few days!
July 7, 2014
Rated 4 out of 5 by Manju Very relaxing
Very relaxing. Good food, good service
December 6, 2011
Rated 5 out of 5 by Barbari good time
Nice pools and live band..
August 26, 2013
Rated 5 out of 5 by Sadee Everything was great!!
I was a little apprehensive when I read past reviews; but our stay exceeded our expectations.
All of the staff we interacted with were friendly and really seemed to enjoy their jobs!!
July 6, 2014
Rated 4 out of 5 by Richiebo Nice resort however
Facility was great but was understaffed. One day waited an hour for nachos. Twin beds were very small. My wife is 120lbs & daughter is 7 years old and they had a hard time sleeping. Hotel needs more elevators.
We were on the 4th floor and only elevator took awhile to get there. A good 4 minutes to get to pool.
There were a lot of kids and being in the education field there should have been more activities for the kids.
Under staffing caused unsightly litter & room service pick ups were slow. Hallways at times looked like a college frat house. Water coolers by the pool were empty by mid afternoon and trash pickups cause problems
March 31, 2014
Rated 3 out of 5 by Berlin49 The staff for the convention was excellent
At 11 pm on Jun 24 our keys for the room did not work. When I tried to get the keys fixed there was a line of 3 people. The clerk was not helpful to any of these people and very rude to me. "He did nothing wrong, the computer did it". I guess we heard something like that before.
The bill is wrong. One of my deposits of $59.50 was not credited. The clerk in the morning had to use a calculator. Unfortunately she did not know how to use it.
June 26, 2014
Rated 4 out of 5 by OutofTowner43 Good Time, but......
A co-worker recommended your establishment. And while I did have a great time and your staff was AWESOME, I have a concern. In the self parking area, the steet lights did not work; and because of this it was pitch black. This I found to be unsafe for two reasons. First, this increases the possibility of an attack and secondly, someone could have been hurt walking to or from their vehiclie. When I checked out, I asked the gentleman at the front desk. He apologized for the issue then said this was a known issue that someone had been working on for 3 days.
No offense, but I do not think that it should take 3 days to make your patron's safety a priority.
January 3, 2013
Rated 5 out of 5 by Ponyguy Unexpected amenities at this resort
We're not seasoned travelers and we've never stayed at Sheraton before, so this company and its operations were new to us. I'll offer a few observations from an outsider's POV.
The resort is nicely located well away from the noise and congestion of the city and the Interstate... about a 3 mile drive winding along an access road graced with gently illuminated saguaro and allied desert foliage.
A couple of well-groomed Troon Golf courses surround the property, and the well-known Scottsdale import Rawhide replicated Western Town is a short bus/car ride away, or better yet, a boat ride down the replicated Gila River.
Our room was much more opulent than that to which we're accustomed. The hotel employees were attentive and courteous to a fault. A small refrigerator holds ample snacks, drinks and booze to the room, at a nominal additional fee.
We did not have occasion to visit the dining room, but the lounge was small enough to be comfortable, but capacious enough that no guest was forced to stand.
The pool area was a treat for the mermaid in our family, but in the winter season, aside from the hot bubble-spa, there should have been at least one heated pool out of the three or four.
Cell phone reception was terrible with my 3G AT&T iPhone4. Complementary W-Fi was offered in the lounge area, but in-room Wi-Fi came at a steep charge in excess of $12 per day; this is inexcusable, particularly when the cell phone service is spotty. Heck, almost every "less exclusive" competitor offers free Wi-Fi for its guests.
Parking is generous, but requires a bit of foot travel unless the valet service is invoked. I have a "Gimpy Tag" (handicapped parking) so, close-in parking for our rental car was easy.
In summation, this is a great place to spend a pampered week, especially if you want to get away from your telephone and hide from the rat race. There are, however a couple of blemishes that management could easily remedy, given appropriate impetus. A printed floor layout of the Main Resort building would have been a great help to those of us who have never been there before; the resort is quite large and spread out, so locating a given room is a challenge.
February 21, 2014
Rated 5 out of 5 by Nothingleft Great features and great location!
This is a beautiful facility with many wonderful amenities. I'm not a golfer but appreciate the beautiful course. Rawhide gives the entire family a fun place to enjoy and play together. I love the spa as well. Great family destination for a few days in the sun or an outstanding convention location.
July 1, 2014
Rated 2 out of 5 by Lorraine48 Disappointing
First let me say the staff is extremely friendly but things have really gone down hill from our trip last year. The pool area was filthy on Saturday morning. We were told that someone was to have sprayed/ cleaned down the pool area early in the morning. But whoever came on duty obviously didn't make sure this was done because the same spilled drink and food mess was still there from the day before, there were straws all over, and bird mess all over the chairs and cool deck. Pool service was INCREDIBLY SLOW for both ordering, delivering and pick up (this is bad because the birds and flies are extremely aggressive in attacking left over food). It was surprising how slow considering the pool area was truly not that busy. The pool area was cleaner early Sunday but the garbage was overflowing from the trash bins that had not been emptied from the day before. On both days of our visit there were a lot of dead bugs in the pool, so much so, our children did not want to into one of the pools. In addition, many of the umbrellas are broken with metal arms hanging (my hubby hit is head on one) and the material is flipped up and ripped on many. In this 100 plus degree heat the umbrellas are desperately needed. The staff is AMAZING with the children for activities around the pool and in the club. We had dinner at Koisin and the food is pretty good but a 1/2 hour wait for food is too long with small children waiting to eat. The rooms are nice and the beds are comfortable but our patio was sticky from something being spilled on it and our friends who travelled with us had soiled duvet cover on their bed. It seems to me a manager should really walk the property as to its pool condition and there should be more staff for service.
June 4, 2012
Rated 5 out of 5 by Stephlucks GFWC Convention in Chandler
We had a fabulous time at the Sheraton Wild Horse Pass, Resort & Spa.
This was the convention hotel for the GFWC International Convention for this year.
We had tours of the Grand Canyon and Sedona, as well as doing volunteer service for the empty pet bowl shelter and touring the Heard Museum.
It was an excellent learning experience, and it was a great deal of fun.
The staff provided top notch service.
June 26, 2014
Rated 5 out of 5 by FrequentTraveler13 LUXURY AT ITS BEST. SIMPLY AMAZING!
I stayed at this beautiful super LUXURY hotel just for the experience. WOW! it was just amazing.
LOCATION: Deep in the SONORAN DESERT in CHANDLER, ARIZONA.
HERITAGE: Represents Gila River Indian Community's culture.
TRANSPORTATION: After you land at Phoenix Sky Harbor International Airport, the quickest way to get to this hotel is to rent a car or take a cab. I suggest renting a car because if you don't then you will just have to stay at the resort and will not be able to drive. Some of you may not want to leave the hotel as its just amazing with a lot to do.
Another great way to get here is to make a reservation with SUPER SHUTTLE and they will pick you up from your terminal upon arrival. It costs only $22 for a one way trip. The Super Shuttle is a Shared VAN ride and they drop you right at the front door. Its about a 20-30 minutes ride.
LOBBY: Its just awesome. The architecture, art and design is just amazing. The dome like ceiling depicts legends of the PIMA and MARICOPA TRIBES. Amazing piece of history.
CHECK IN: Was smooth and easy. I want to thank JASON for checking me in. He was very helpful and courteous.
ROOM: It was a long hike from the lobby but totally worth it. I opened the door to my room and was awe struck. The room was a DELUXE SUITE with a living room, TWO fireplaces, THREE balconies, a separate bedroom, walk in closet, huge bathroom with a tub, separate shower and topped with the most beautiful and romantic views of the SONORAN DESERT. Just being in the room was rejuvenating. Its was something about being on the Indian soil that just relaxes you. I slept like a baby on the most comfortable bed ever.
DINING: In the morning I walked to the lobby and walked down a beautiful stairway to KO SIN RESTAURANT. I was greeted by RASOUL who was very courteous. He suggested a EGGWHITE and SPINACH omelette. My server KAITLYN was the sweetest server ever. She was very courteous and very efficient. KAITLYN it was a true pleasure talking with you and interacting with you. I will not forget our connection to RAMSEY, NEW JERSEY located in beautiful BERGEN COUNTY, NJ. I hope you are able to go back home to visit your family and enjoy your trip to NJ.
CAFE AND GIFT SHOP: There is a small cafe located in the hotel that serves breakfast, coffee and bagel. There are two gift shops, one has pure gifts and the other gifts and soft drinks and edible items. They DO NOT carry gum at this resort but they do have mentos and other stuff.
CHECK OUT: Was quick and effortless. I immensely want to thank LINDA who is the sweetest lady that you will encounter at the front desk. She and I chatted for a while and she was extremely efficient plus had extensive knowledge about this SPG resort.
I also want to thank MARIA the Front Office Supervisor and DAVID who I interacted with at the front desk.
Thank you LINDA, MARIA and DAVID for all the hard work.
OVERALL: This RESORT is truly amazing and I loved spending a brief one night here. This is a resort where you spend way more than one night. I am regretting not spending more time here and will surely be back again for a longer period.
RECOMMENDATIONS: I HIGHLY recommend this SPG resort to all SPG members and non-members.You will experience true luxury here. It will relieve all your stress and you will feel relaxed and rejuvenated here. Life is too short therefore give yourself a break and choose the Sheraton Wild Horse Pass without hesitation and you will be happy that you did. I guaranty it.
March 7, 2014
Rated 4 out of 5 by LisaZM Staff Is Excellent
The staff was incredibly nice, especially the food servers.
It would have been helpful to have a refrigerator in the room.
Lunch and dinner were okay, but it would have been nice if there had been some healthier options.
I loved the water slide!
The interpretive trail was great for running and hiking.
The tennis pro was excellent!
June 29, 2014
Rated 4 out of 5 by Diane911 Not what I expected
I reserved a king upgraded room with a view of the mountains on the highest floor and what I got was a first floor, view of the parking, a room with no refrigerator. I requested an early check in around noon, when I arrived I was told my room was still being cleaned, so I requested one that would be just as nice, because i had been traveling so far and long. The male front desk person that checked me in seemed annoyed that I was paying cash, which upset me greatly. I also didn't receive my $100 hotel credit because I had a AAA booking. I was very disappointed. In my opinion I didn't feel welcome, and no one even offered to help me with my bag to my room.
February 21, 2013
Rated 5 out of 5 by Brian35 Arizona Spring Training
Totally enjoyed my experience at the Wild Horse Pass Resort. Even though the hotel was quite busy Manager Brandon approached me during my stay and asked me how my hotel experience was. Hotel Concierge Gi Gi Armanetti did everything she could to make sure our stay was nothing outside of fantastic. Nick, Jackie and DeAngello provided us with tasty drinks and delicious food. I found the three of them to be highly efficient and very concerned about myself and other pool guest. I will have to say the pool area was very busy during my stay and none of them seemed to be to put out to help anyone. Thank You for a nice stay !!
April 1, 2014
Rated 4 out of 5 by Pat72 Convention Hotel
The hotel was clean, the food was good, and the staff was friendly and responsvie. The sleeping room was some distance from the meeting rooms.
July 3, 2014
Rated 5 out of 5 by Bates Wonderful resort.....
This was such a surprise to me! The hotel was lovely, staff superb, food excellent and quality was outstanding! I would definitely return to this location. It was a wonderful destination and a most memorable stay! Kudos to all involved in making this the place to be!
June 29, 2014
Rated 5 out of 5 by Nancykaz Sheraton Wild Horse Pass
The staff was exceptional in all areas. I was there to work, so was not able to enjoy all the amenities. It really is a beautiful facility. The only area that was different this year than last year, was there was only 1 bar of soap and shower gel. The bed was comfortable and I slept well. Also since we were putting on a conference, I felt that the conference center was not easy for our older attendees to reach easily and the front desk did not know where to send our people.
June 16, 2014