Rated 5 out of 5 by katkat Super Relaxing
We've stayed at the Wild Horse Pass Resort and Spa twice. It's super relaxing and beautiful and the staff is great. It's a great family getaway with lots of things to do. The highlights for us are the horse back riding and super fast winding pool slide. The only negatives for us was that the water in the pools was cold and there is basically nothing in the nearby town of Chandler so you are kind of stuck eating at the hotel restaurants... which are fine... except for the pool bar. Not great food there. But Tempe is about 15 minutes away and there are lots of restaurants there.
December 2, 2011
Rated 1 out of 5 by Roger77 This facility can not handle multiple conventions.
There were 3 conventions at the same time. There are 3 restaurants on site, one only had 1 of it's 2 rooms open and a one hour wait, the other upscale restaraunt closed at 9 p.m. Brilliant there was 400 people on site. After a long day of travel we had to eat at the bar. Not a good start. We came for breakfast the next day there was a 45 minute wait. We had to get something from the Starbucks stand. Great.
Our room wasn't vacuumed once.
We got three towels each day, HELLO their are two people staying in the room! The maid never gave us a new bag for the ice bucket. I would never go back to this hotel. and they wanted to charge $20.00 to work out.
May 3, 2012
Rated 2 out of 5 by kkrohner Money Vacuum... Once youre there, they have you and they push their limits...
I have stayed 25 nights in Starwood properties in Shanghai, Detroit, Phoenix, within the past month.
After a month of travel I took two days to stay at this hotel with my girlfriend for some well needed R & R.
Upon arrival, my SPG status was recognized and I was upgraded to a better view. Upon checkout though, I learned that this upgrade was not complementary and my rate increased by $70/night + taxes.
Also at arrival, I was advised I had complementary internet. Upon Checkout, I was charged $50 and told that SPG Gold does NOT receive complementary wifi. Not correct. I explained I had travelled extensively with SPG, but Billy assured me I was wrong. He did take it off, but I was still wrong.
We also used the equestrian facility, which was wonderful, Roger is fantastic, I highly recommend. Funny thing tho, upon checking out, I was charged for both incoming calls and outgoing call (which was transferred from the hotel operator). SO I pay for the calls to use their service which I am paying for.
We had a couples massage at the SPA, the spa was great, highly recommend.
After the spa, we ordered in room service. We got an equivalent of a $40 Chili's or Applebees meal for $107 including $17.60 service charge. The chicken was $28 for a 1/4 piece of chicken on rice. The Salad was 5 pieces of lettuce. The bread does not come with the meal, but they did bring to us eventually because we complained that no one told us.
Overall, here is my advice. Check your bill. It seems that this is a game. They say its complementary then they charge you to see if you are paying attention. I found higher integrity in China and would have never expected to be treated with this.
Seriously, they pee on your shoes and tell you it's raining.
Also, they double billed my AMEX.
When you call for a manager, they don't have one available, and they will not call you back.
When you complain to Starwood, like I did, they wont record the complaint.
I went through this with Billy at the front desk yesterday, Billy who likes to connect about San Diego Baseball.
This is real, this is a real complaint.
After spending $15-20,000 with SPG in the past month, I think I will be going back to Expedia.
At least I know what I am dealing with there. Not a rouse that we are important but at the end of the day, no one cares about SPG status, only your dollars and cents. Loyalty Smoyalty. Means nothing to them.
Kevin. Starwood Member since July 2013 - 51,384 pts.
November 4, 2013
Rated 4 out of 5 by JonesofRVA Review of In-house policies
Overall stay was relaxing. The staff was attentive and guest services deserves a perfect 10 rating as well as, the Pool Bar Staff, in particular Jeremy. However, there were two disturbing incidents that require immediate remedy! First, I was showering and did not hear nor answer the door. The bell hop enters and drops golf bags as requested. My concern is the bathroom door was 1/4 open leaving me completely exposed. Per Mgmt, there is no policy as it relates to entering a room when all signs point to "occupied upon entry" however he advised he would get with his bell staff to confirm? As the a manager, he of all people should know but because he did not I guess that explains why his subordinates did not either. Second, the housekeeper proceeds to replace the coffee cup (open package, touch stirrers, place index finger in cups, on top and she placed them on the counter) with the same gloves she emptied the trash and picked up soiled towels with as I watched in complete shock. The team is really nice but clearly managements could benefit form giving more attention to staff training and a revision to current practices. In closing, I would recommend this hotel as I hope based on my conversations with hotel staffers that these two areas will be corrected immediately.
November 27, 2014
Rated 3 out of 5 by CoronaExtra I said I wouldn't recommend it, and I won't
My biggest issue is the total LACK of management contact. I've left a phone message and sent the GM 2 emails about the sewage smell that occurs throughout the day. Additionally, the housekeeping is poor, and room was dirty, including a pair of kids socks left under the ottoman, that house keeping missed. There is a spider web in one corner that is huge. Further, there are A LOT of mosquitos in the room. We kill 20-30 a day, and are not opening the doors. The seem to get in another way.
Positives, we received good Platinum recognition and a nice upgrade (expect for the filth and smell).
September 8, 2012
Rated 4 out of 5 by Teddie2009 This hotel has great value within a 4 star setting.
Overall a lovely experience although the hotel is beginning to show signs of wear and tear. The construction was very annoying and I likely would not have booked my stay here if I had knowledge of this in advance. The staff did a wonderful job, especially in the restaurants, the service was very attentive. The service at Kai was exemplary! As a starwood guest, I did expect more acknowledgement at reception.
November 17, 2014
Rated 5 out of 5 by Bikinaz Best Staycation in town
I usually stay at least one weekend a year in a local resort in Phoenix for a family fun staycation. My wife and I have noticed that we always ended up compared our stays to the Wild Horse Pass Resort. After our second stay here I now remember why.
This resort is the best bet within 15 miles of Ahwatukee. The beds our fantastic. Every employee I ran into was very friendly and wanted to help you. Even a gal I ran into at the back employee entrance while walking my dog in the middle of the night was nice.
My only complaint which is really trivial and just searching to find fault, is there is no FoxSportsAZ network in the hotel. I find this strange too, because they are a sponsor at the ballpark. If you're a Dbacks fan, bring your radio.
June 17, 2013
Rated 5 out of 5 by RKMguy Superb in every way
I can't say it enough... I LOVE LOVE LOVE this hotel and wish I could return monthly.
November 15, 2014