Rated 5 out of 5 by Jill49 AZ's best
I enjoyed horseback riding and hiking in my free time while on a business trip at the sheraton wild horse pass resort
August 16, 2014
Rated 5 out of 5 by Bill9177 Amazing Stay
This was a most pleasant surprise for my stay in Chandler. Even with the extra resort fees, the total price was reasonable for such a nice place to stay. The staff was always so accommodating, and eager to please. Most especially the pool restaurant and bar staff, and the housekeeping staff. This was a business trip for me, but I must say it was as good or better than some personal vacations I have taken. Most amazing to me was the fact that the staff remembered us each day, and also our preferences for food and drink. Eating at the pool each day really made the experience what it was - a true vacation.
In as much as we were thrilled with our stay, I must caution others to verify the conditions of any package deals you make. I purchased a breakfast package, and was told at check in that we would receive a credit each day for the cost of breakfast at the restaurant for 2 individuals. What I actually received was half of what I was quoted at check in. The hotel explained it as a miscommunication, but it cost me $80.00 more than I expected. Be sure to understand the rules up front, to avoid irritation at check out. In spite of that, I loved my visit here. The staff definitely has the knack of making you feel wanted and appreciated.
August 15, 2014
Rated 5 out of 5 by MLGA1984 StayCation
Great place for our weekend getaway with our friends! Very friendly and helpful staff.
August 14, 2014
Rated 4 out of 5 by northside814 My third trip to the hotel
This was my third trip to the hotel. I enjoyed the ambience, the pools and the usual fine service. However I was disappointed that I had not been informed, at the time of making reservations, that the spa would be closed and that Ko'sin would be undergoing renovations. I feel this is information that should have been on the web site.
August 11, 2014
Rated 4 out of 5 by SuzanneD Good but has some issues!
When I booked our reservation we were told that we would receive the FIFA package. When we checked in we were told that this package expired and we were given a $25 credit. We were also asked if we wanted a refrigerator in our room but one was never brought to our room. When we checked out we were charged for the refrigerator. The ice machine on our floor did not work so we had to go to another floor for ice. Also, near the elevator there was a glass of wine left on the counter and was there everyday of our stay and never picked up. Other than that the facility is beautiful and the pools very fun! My son had a blast!
July 28, 2014
Rated 3 out of 5 by Sweetray51 Think Twice
This place is pretty much in the middle of nowhere. The staff have no clue about SPG Platinum. The GM is unresponsive. Get this, nearly every food and beverage venue adds on gratuity like it is room service. I'm not going back!
August 7, 2014
Rated 5 out of 5 by MissyK perfect blend of relaxation and entertainment!
We stay here whenever we need a break from our busy lives!
The Sheraton Wild Horse Pass provides the perfect stay-cation. The resort is full of relaxing amenities from the rooms to the pool to the spa. And a short shuttle ride takes you to the casino which is very nice, clean, with great staff. There are also some great restaurant selections at the Casino close by.
I'm a travel agent and spend a lot of time at resorts across town and The Sheraton Wild Horse Pass is one I keep coming back to when it's my time for relaxation.
Also, the service is top notch... the staff is friendly and accommodating.
July 29, 2014
Rated 2 out of 5 by Olina21 Bad experience
Lounge employees need to be retrained
In knowing the Starwood core values.
Bartender should never give a guest the rag to clean a table. And be more careful and not spill beer on the guest. Cocktails waitress needs to
Be more careful and not drop silverware on the guest feet and food on their clothes.
If one waitress is not enough then bring in another one to give better service to your guest.
August 5, 2014