Rated 4 out of 5 by Gamma01 Great place for stacation
We wanted to get away without going too far. Once again we achieved what we had in mind. The staff responded very quickly when we had a blinking lamp. They found it to be a lamp issue and replaced that lamp quickly. We were interested in relaxing, the pool and reading. We were asked occasionally if we had a request but not too often. The food was very good but for breakfast it it was difficult to get a breakfast that was simple. My wife enjoyed shopping for clothes especially the reduced price items.
In ggeneral we had an enjoyable time.
July 20, 2014
Rated 4 out of 5 SUPER KID FRIENDLY
EVERYONE WAS SO NICE AND FRIENDLY. THE RESTAURANT STAFF AND THE POOL SERVICE PEOPLE WERE SO NICE AND ACCOMODATING ALL DAY WITH KIDS! ONE SUGGESTION WOULD BE TO PUT SOMEONE TO SUPERVISE THE SLIDE AS IT GOT PRETTY CRAZY AND CROWDED AND NO ONE WAS ON WATCH ON A SATURDAY AND SUNDAY!
July 21, 2014
Rated 3 out of 5 by mcd18 Not up to standard
Breakfast buffet and menu serving was not of resort quality. Bill overcharged on room rate that was confirmed and failed to give the 'green choice' rebate. No refrigerator or microwave in 'deluxe' SPG room.
July 21, 2014
Rated 3 out of 5 by Kj1616 Beautiful, but
When we got to our room we found that it had not been properly turned over and had to get another room. Also, room temp was uncomfortable to sleep in.
July 21, 2014
Rated 3 out of 5 by tuggle Lovely resort Not so lovely experience
We checked into the hotel on 6/27/2014 and checked out on 6/29/2014. Our room was not cleaned or serviced during our stay. we returned to our room at approximately 2 PM on the 28th to find it had not been cleaned. we left the room again at about 3PM and advised housekeeping by telephone that our room had not yet been cleaned. We returned to the room at 9PM that evening and the room was still not cleaned. Advised the front desk and also contacted housekeeping to provide clean towels. The room should have been cleaned sometime on the 28th. Totally unacceptable.
June 30, 2014
Rated 3 out of 5 by Donna23 Some Issues
My room was nice. Overall, the hotel is nice and the service is excellent. However, I have NEVER stayed in a hotel that does not have vending machines to get pop and snacks. I wanted some pop for my room and the gift shop had closed at 8pm, so I had to get a can of pop from the bar. It was $3.00 for a can of pop. That is ridiculous!!! Also, the last two evenings I was there, the hallway near my room (1126) smelled so bad it made your stomach turn. It smelled like a dirty, wet horse. It had a smell of livestock. It was so bad that other guests in the hallway and I were talking about it. We called and reported it while we there. The smell seemed to get worse as it got later in the day.
July 11, 2014
Rated 4 out of 5 by tri50 hotel was overall great
had an amazing and relaxing stay. Enjoyed the local art work throughout the resort. Only improvement would be janitorial. Trash was overflowing at coffee center and womens restroom at pool did ran out of toilet paper all 3 days of visit. Did let staff know. Trash was not taken care of for last 2 days there and response of restroom was "we have called maintnance" it took 2-3 hours for "maintanace" to come. Rooms were well kept and maintained.
July 2, 2014
Rated 5 out of 5 by Woodsmaxi21 Great Trip
My wife and I did a Stay and Play, which was amazing. Hotel and Staff were AMAZING! After Golf we went out by the pool is is huge and beautiful. The only complaintes I have is my wife telling me the Women bathroom was discusting, she said there was water flooding the bathroom, we did let someone know, thinking it would have been taken care of, but when we went back the next day, still an issue. She had to keep walking all the way back inside the hotel to use the bathroom. There were others at the pool with the same issue.
The one other thing, I wish the pool had an 21 and over side, with 3 pools there are so may kids just running around, we thought the back pool might be for Adults, but that didnt last long. My wife and I really just wanted some relaxing time, but didnt get it in the 2 days at the pool. Overall everything was amazing, We are a young couple, and would definetly reccommend this hotel to others.
July 14, 2014