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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 4 out of 5 by 509 reviewers.
Rated 5 out of 5 by Thanksgiving Vacation I have stayed here before since they have accessible rooms on the 1st floor with roll in showers and joining rooms. when I called for reservations I had a very complicated request for two rooms for different lengths of stay, one accessible, one not accessible. I was certain they would not book it correctly and I would have to deal with it when I arrived. However, they did an excellent job the first time-no changes necessary. December 1, 2012
Rated 1 out of 5 by Wonderful experience! Great staff, service and amenities. Made us fell special and appreciated. November 23, 2012
Rated 5 out of 5 by A great place to Stay Car vallet staff was excellent and restaurant staff was accomodating and very upbeat. We have stayed here several times and have never been disappointed. Thank you for putting the hand towels on a ring by the bathroom sink. The attention to detail in the hotel and the sceenery is outstanding. Gift shop os great. November 20, 2012
Rated 4 out of 5 by Room Location The only issue I had with my stay at this property was the location of our room. It was #3168, the very last room on the wing and next to the exit door; which we could hear slam shut and vibrate in our room frequently as other guests would come in or exit through it. November 14, 2012
Rated 5 out of 5 by mostly excellent clean, great environs, excellent food and facilities; main drawback: too expensive, w extra fees for many things that other hotels include; the food at the restaurants and gift shop was excellent, but approx 2-4 times as much as out in town; in-room movie cost $17!; wireless internet $13/d; maybe others are used to this level of expense, but not us. And food for conference breakfasts was only ordinary. November 13, 2012
Rated 4 out of 5 by Nice Stay The resort is very unique and lovely. During our stay, the property's "river" was not in good condition and therefore the balcony in my room was unusable as the smell was terrible outside. Smelled like sewage. Teh service in restaraunts was very laid back and not the best if you were in a hurry; but tasted great. Service at the desk/valet/etc was excellent. November 5, 2012
Rated 3 out of 5 by Nice stay, plan on extra little expenses The hotel staff is fantastic! I would recommend this hotel on that alone. The spa was very nice, and the food was exceptional! However, everything has a cost - from internet use, to the fitness center, to playing the piano (yes, I was told that it was $13 for me to play the piano downstairs, where there was no one around). I was shocked and surprised that there wasn't a thing that was included in the stay here. November 5, 2012
Rated 5 out of 5 by AAA Travel Conference Thanks for making our conference so special at your resort. The staff went beyond expectations and it so worked for what situations came up for me to handle. The service was just outstanding and the facility is beautiful and very well taken care of. THANK YOU. November 5, 2012
Rated 3 out of 5 by Hotel is an oasis that hasn't reached its full potential Grounds and facilities were well kept and clean. Food at conference center was sub-par in quality. Staff at the conference center seemed put off by simple requests. November 5, 2012
Rated 3 out of 5 by Service could use some help I reported issues with the hot water in my shower twice with no response from anyone. Cold showers are not a good way to start the day. November 5, 2012
Rated 2 out of 5 by Restaurants The restaurant at this location is completely unacceptable. I honestly believe that I would have experienced better food at Qdoba or Taco Bell as I did at Ko'Sin and the prices are outrageous. Some but not all of the staff seemed completely uninterested in providing any customer service. Major changes are needed at this resort in particular within the restaurants. November 2, 2012
Rated 5 out of 5 by Wonderful Hotel Have been to the hotel several times - the staff is ALWAYS polite & are always willing to help. Amenities are fabulous. 2 very minor things I did notice - carpet on the main floor by concierge & the steps didn't appear to be vacuumed enough. The lamps by the calendar sticks had spider webs on them . November 2, 2012
Rated 5 out of 5 by Beautiful hotel This hotel was beautiful, very well laid out, almost. Rooms were beautiful. Great Pools. Only problem, one set of elevators for the whole wing of the rooms, very inconvenient. Bring printout of special rates. The front desk couldn't find my special rate I made on-line with their operator. Otherwise, very nice. November 1, 2012
Rated 3 out of 5 by Great Staff - Poor Judgement on Managments Part This hotel has a great staff and very comfortable rooms. However, the noise level with adjoining rooms is very bad. I could here all the conversations going on in the next room as if I was sitting in the room with them. Additionally, be warned that the hotel ATM machines charge $4.00 for taking out cash :-( I think between that and the ridiculous room service rates I felt like I was being nickel and dimed. Too bad because it cheapened the experience. As a result I chose to go to Wild Horse Pass next time. Not a first class experience. October 30, 2012
Rated 5 out of 5 by This hotel is the absolute best. This is my second time staying on this property and each time the experience was fabulous. As an Arizona resident this will be the "Staycation" hotel next summer. Thanks for a great hotel. October 30, 2012
Rated 4 out of 5 by Beautiful location and resort Wild Horse Pass is a relaxing and nice resort. I'd like to return on pleasure and enjoy the golf course and pool. I was there on business for a conference. Only challenge during the stay was cell phone coverage and connectivity with internet in the meeting room. Very limited in both areas which made business difficult. October 29, 2012
Rated 5 out of 5 by Great property Really nice hotel. We got upgraded to one of the nicest suites we have seen. October 21, 2012
Rated 4 out of 5 by Relax! Very relaxing,, great pool area. October 18, 2012
Rated 4 out of 5 by Beautiful Hotel The hotel is beautiful, the property is wonderful. We stayed to take the kids to Rawhide (which is not part of the Sheraton) however that night it was clased due to a private party. The hotel comp'd us a movie and we went out for a wonderful dinner. I feel that is something that the front desk and SPG needs to beaware of, at least recommend that guest call before making reservations, we would have gone another night. Also charging guest for use of the fitness center Really????? Don't we pay enough for the SPG or the room as it is October 18, 2012
Rated 5 out of 5 by Excellent Hotel The staff were great & helpful. Especially Elise, who provided excellent recommendations on the food. I definetly recommend for dessert the banana's foster in a mason jar. Very peacefull location, clean & comfortable. October 13, 2012
Rated 4 out of 5 by limited dining options The resort it self was in a beautiful setting. The pool was wonderful and the building beautiful., But there are extremely limited dining and social options for being so far removed from the general area. Especially given the conference facility. It was difficult to find ways to "entertain" clients for more than an evening or so on property. The TVs in the only "bar" area were fuzzy and barely worked for sporting events. And the menu after 9 was basically nonexistent. October 12, 2012
Rated 2 out of 5 by Customer Service lacking Stay October 4-9. Arrived at 11pm, no one at the front door to help with bags. Found a roach in the room. All 3 pools were to cold to use. Response form the front desk was" we turn the heaters on next week" One Hot tub to hot, the other to cold. Told the boat to wild horse starts at noon on sunday. 4 calls and 45min later told by hotel employee they made a mistake. Manager refused to provide dinner for two because of mistake October 12, 2012
Rated 5 out of 5 by Outstanding Resort This resort was one of the most comfortable facilities I've ever stayed at. The rooms were spacious. The food was exquisite. The staff are accommodating. The spa is out of this world. The only glitch I had was not receiving packages that had been sent to the resort for me in a timely fashion. October 11, 2012
Rated 4 out of 5 by Great get away only 20 minutes from the airport This is the second time I have stayed at the Wild Horse property; both for work related travel. The property is set back away from the busy city life, with great areas for relaxation, outdoor activities (golf), or a spa visitation. I found the rooms to be the typical comfort level of a resort-style Starwood property, with staff more than willing to assist your needs. While not over the top plush, it strikes a great balance of price and value. October 10, 2012
Rated 4 out of 5 by Great hotel The staff was quite friendly and helpful and the rooms were very comfortable! It could have been better if there was wireless internet in guest rooms. Also, would have thought there would be a courtesy shuttle service to the airport at a facility so large. October 10, 2012
Rated 5 out of 5 by Loved our stay We were impressed with Wild Horse so much so would like to comment on our experience: The staff was excellent and we would like to especially mention Gilbert, a member of the staff, who took care of us in an exceptional manner. We loved the morning walks around the hotel. I look forward to our next visit. October 9, 2012
Rated 5 out of 5 by Great, but boo to green... I appreciate a facilities movement towards going "green" and respecting the value of resources. However, when I placed my card on my door in the evening to not have towels replaced or bedding changes, etc., I did not understand that it also meant no soap/shampoo changes, not refilling of coffee condiments, cleaning of anything, etc. For the $5 voucher, sure you could bring one bar drink down from $12 to $15 dollars, but true customer service is missing, I believe. However in saying this, I loved my stay, the view, and everything. I just would not put that card out again October 8, 2012
Rated 5 out of 5 by Relaxing Stay My stay was an extremely peaceful, relaxing experience. October 8, 2012
Rated 5 out of 5 by Great Service The service was outstanding from the door greeters to the wait staff and the concierge. They always met my needs October 8, 2012
Rated 4 out of 5 by Parking Issues Parking is inconvenient and as you approach it appears that you are looking at the back of all buildings. Signs are too small to guide the visitors, especially at night. I was told to park at the spa to go to the convention rooms and I am not sure why when there is parking at the convention building and the spa was another 1/4 to 1/2 mile away. October 7, 2012
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