Rated 2 out of 5 by gkaras central location
Out dated compared to other hotels from other chains. I believe there was an extensive renovation of all rooms in this hotel recently but I could not tell especially from someone who has been a regular client for over 10 years now averaging up to 25 visits a year in past.
May 7, 2013
Rated 5 out of 5 by akabosco Sheraton Shines
We had a wonderful stay at Sheraton on the Park. The staff were friendly and helpful, and the room was superb. There was no "snobiness" that some other hotel have, it was very relaxing. Highly recomended as it's in the heart of Sydney with everything you need at the door.
April 26, 2013
Rated 4 out of 5 by Last13 Excess wifi charges
My visit to Sheraton Park represented my final nights of a 60 day trip; and you won the excessive Internet charge award. Ludicrous in today's communication and business needs of your customers. Sad because your staff and facilty are excellent, but I will not be returning.
April 4, 2013
Rated 5 out of 5 by Nancy24 Beautiful!!!!
This hotel exceeded my expectations staff were friendly and knowledgeable. The room was clean and spacious. Buffet breakfast was delicious as was the dinner at feast.
The hotel had a very grand look only to be matched by by the feeling you get once you have stayed there.
January 29, 2013
Rated 5 out of 5 by Finnolly Great city escape
The driveway was very busy on arrival but we were seen to most efficiently by Tedley who acknowledged other patrons also arriving. He seemed to be by himself but managed the situation well.
Check in was handled smoothly and we were placed on an SPG floor and received the room we had paid for.
Blackout blinds offered in city side rooms are fabulous & enabled a much anticipated sleep in!
Conservatory Bar service late in the evening was slower than expected but staff were friendly & accommodated our requests.
Breakfast at Feast was beautiful. Service was exemplary despite the Sunday rush which was evident.
The new door locking system that no longer required inserting key card - much better. However after returning from breakfast our key no longer worked and we were advised by staff on the floor to go back to Reception to get a new one. This was not ideal.
Upon check out we were offered a late checkout which unfortunately we were not able to utilise but appreciated the offer.
Bell service was efficient & friendly in all encounters.
A very comfortable hotel and a most enjoyable stay.
December 15, 2013
Rated 4 out of 5 by misskc If I didnt have to pay for internet the room would have been great
Hotel is lovely, rooms are great, but paying $24.95 for internet per day is just rude and, I would have thought unnecessary.
Was also a little bit disturbing that someone elses luggage was in my room when I came in in the evening, but that was at least resolved quickly.
November 29, 2011
Rated 5 out of 5 by winky Special Wedding Anniversary
My wife and I enjoyed our overnight stay, We really appreciated the little touches for our special wedding anniversary like a complimentary glass of sparkling wine and the personalised message on a slice of cake delivered to our room after our beautiful dinner at Feast.
January 19, 2013
Rated 5 out of 5 by Lennie2 Lovely Stay
We stayed at the hotel and had a lovely time - everyone was very friendly and helpful, the room was great and the breakfast exellent. Only disappointment was the roof spa was not working however the view over the park/city/harbour and swim in the pool made up for it.
August 6, 2013
Rated 4 out of 5 Exemplary post stay service!
In my haste to return home to my family following an intensive company meeting, I forgot to validate my parking ticket with reception. This led to a $319 parking ticket!!
A follow up call to Diana @ accounts payable and it was fixed within the hour. Great service.
September 2, 2013
Rated 5 out of 5 by Leaguer Great city location
Ideal location for shopping and exploring the features of Sydney. Superb buffet dining experience for both dinner and breakfast.
January 11, 2014
Rated 5 out of 5 by Susie Great staff very professional - beautiful hotel
Staff were very welcoming - loved the Valet parking. The staff out the front were great as were your staff at the desk. Really enjoyed my stay - loved the pool. Next time we are planning on staying in a luxury apartment just for the fun of it. Location is great also.
March 6, 2013
Rated 3 out of 5 by LEGGIE My room was not ready
the roon we booked was not ready when we arrived, and could not be guaranteed till 3.30pm.
We accepted a queen bed room rather than a king park view room so that my wife did not have to sit around in the lobby for three hours while I attended an on site conference.
April 14, 2013
Rated 5 out of 5 by Suze Brilliant hotel in great location
We thought the hotel was great and in a fantastic location. My only concern was of the housekeeping team because our bathroom toiletries were not replaced and neither were our tea/coffee/milk. It was a very late service of the room (somewhere between 2.30 & 4pm).
March 17, 2013
Rated 3 out of 5 by JET29 ok
i ask for a cheese toast sandwich, there were ham and cheese i DONOT EAT HAM
THE CHEF SAID NO WE DONT MAKE IT!!!!!!!!!!!!!!!
I ASK THE MANGER HE GOT ME ONE, I AM STAYING IN THE HOTEL, CHEESE TOAST SANDWICH IS NOT HARD TO MAKE........... AT BREAKAST TIME IN FEAST
May 6, 2013
Rated 4 out of 5 by Bonnie78 Great location
Good hotel in great location. Needs a little more attention to detail and would be a great hotel in a great location. Had to ask for bags to be brought up twice then had to eventually get them ourselves. Breakfast has great variety but all the hot food was cold.
January 5, 2013
Rated 5 out of 5 by Mandy04 Fantastic Location
Centrally located with the restful calming outlook of Hyde Park from the front windows and the hubbub and hustle of a capital city from the rear. Staff were extremely friendly, welcoming and went over and above our expectations. We enjoyed a wonderful weekend.
June 25, 2013
Rated 5 out of 5 by Julia25 Excellent service and location
So relaxing - felt really spoilt. Loved having access to the Club Lounge.
January 19, 2014
Rated 5 out of 5 by Sleepless2 Great stay but ....
Everything about this hotel was excellent, except for a very uncomfortable bed. Badly needed replacing.
January 14, 2014
Rated 5 out of 5 by travelfriendly Another great stay
My wife and I stayed at this great hotel again last weekend. As usual, the staff were very pleasant and could not assist enough. The rooms are fantastic and the proximity to Pitt Street Mall makes this the ideal destination. Our home away from home in Sydney.
October 10, 2012
Rated 2 out of 5 by pat181264 A let down
As a 7 yr platinum member expected alot more. No room upgrade, or even move to park side, key wouldn't access club lounge, and anyway it was full, and they wouldn't let me in. Very disappointing, will go back to 4 points where they value their loyal customers
November 21, 2012
Rated 5 out of 5 by Susan Great Room, Great Stay
Beautiful room on the 19th (?) floor - well furnished, very spacious and luxurious - the reason we like to stay at Sheraton. The Fitness Center was exceptional. Great location for easy access to many of Sydney's attractions. Would definitely stay there again
May 21, 2013
Rated 3 out of 5 by May13 Repairs being complete late and products used did not have a pleasant smell
Numerous repairs being made. Had to continually walk over drop sheets and the smell from the products used in the hall ways was not pleasant.
No mention of any maintenance when booking or checking in.
Checking in and out kept waiting due to lack of staff.
June 2, 2013
Rated 4 out of 5 by Paddy7 Clean and good location
This hotel was recommended for its location. A friend warned its old but to my surprise, it's well maintained and very clean. Enjoyed my stay. It does lack amenities in the toilet such as toothbrush and cotton buds. But overall it's NOT a disappointment.
August 10, 2013
Rated 5 out of 5 by JellyB Great location
I love everything about this hotel. The location is excellent, along with the decor, food, staff and parking facilities. It is just the best hotel for a shopping trip to the Sydney CBD or a romantic getaway.
December 3, 2013
Rated 4 out of 5 by MandM13 What a fabulous location and gorgeous park view!
A very pleasant and super convenient location. After a busy day, coming back to the hotel was an absolute pleasure. Sitting on the balcony sipping a drink and feeling like we were on the tree top canopy looking out to the water. Spectacular and priceless !
February 21, 2013
Rated 4 out of 5 by littlemisscupcake This was a beautiful oasis
Staying at the Sheraton on the park was like coming to a beautiful Oasis. Ordinary everyday life is filled with too much necessity and mundane, not to stop and be treated with care and respect, to stroll in the park, to relax, swim and eat good food.
September 1, 2013
Rated 4 out of 5 by RustyBruce Overall Experience
The Sheraton on the Park is our preferred hotel in our home city. We often spend a weekend night at the Sheraton on the Park when being tourists in our home city.
December 26, 2013
Rated 5 out of 5 by rugby The hotel in Sydney with everything
The hotelo constantly meets all our expectations and the Staff are of t6he highest quality
January 14, 2014
Rated 4 out of 5 by John38 Comfortable as normal
The hotel is convenient to all Sydney city attractions and the Stay Play and Park package works well if you have a car.
January 8, 2014
Rated 5 out of 5 by Seniordirector Gorgeous Hotel Wonderful Location
Fantastic Hotel in a fantastic location. Staff could not have been nicer and the facility is definitely 5 star.
Loved the stay here. Right across from the train station and very convenient to train from the airport instead of a hundred dollar taxi ride.
May 10, 2013