Rated 4 out of 5 Exemplary post stay service!
In my haste to return home to my family following an intensive company meeting, I forgot to validate my parking ticket with reception. This led to a $319 parking ticket!!
A follow up call to Diana @ accounts payable and it was fixed within the hour. Great service.
September 2, 2013
Rated 3 out of 5 by LEGGIE My room was not ready
the roon we booked was not ready when we arrived, and could not be guaranteed till 3.30pm.
We accepted a queen bed room rather than a king park view room so that my wife did not have to sit around in the lobby for three hours while I attended an on site conference.
April 14, 2013
Rated 5 out of 5 by Suze Brilliant hotel in great location
We thought the hotel was great and in a fantastic location. My only concern was of the housekeeping team because our bathroom toiletries were not replaced and neither were our tea/coffee/milk. It was a very late service of the room (somewhere between 2.30 & 4pm).
March 17, 2013
Rated 3 out of 5 by JET29 ok
i ask for a cheese toast sandwich, there were ham and cheese i DONOT EAT HAM
THE CHEF SAID NO WE DONT MAKE IT!!!!!!!!!!!!!!!
I ASK THE MANGER HE GOT ME ONE, I AM STAYING IN THE HOTEL, CHEESE TOAST SANDWICH IS NOT HARD TO MAKE........... AT BREAKAST TIME IN FEAST
May 6, 2013
Rated 4 out of 5 by Bonnie78 Great location
Good hotel in great location. Needs a little more attention to detail and would be a great hotel in a great location. Had to ask for bags to be brought up twice then had to eventually get them ourselves. Breakfast has great variety but all the hot food was cold.
January 5, 2013
Rated 5 out of 5 by Tee0214 Great Facilitities for Business Travellers
Pool, Sauna, Hot Bath, Pool on the top floor - 24 hour gym - Fantastic for a business traveller as it helps me get away from the daily grind
March 15, 2014
Rated 5 out of 5 by Mandy04 Fantastic Location
Centrally located with the restful calming outlook of Hyde Park from the front windows and the hubbub and hustle of a capital city from the rear. Staff were extremely friendly, welcoming and went over and above our expectations. We enjoyed a wonderful weekend.
June 25, 2013
Rated 5 out of 5 by travelfriendly Another great stay
My wife and I stayed at this great hotel again last weekend. As usual, the staff were very pleasant and could not assist enough. The rooms are fantastic and the proximity to Pitt Street Mall makes this the ideal destination. Our home away from home in Sydney.
October 10, 2012
Rated 2 out of 5 by pat181264 A let down
As a 7 yr platinum member expected alot more. No room upgrade, or even move to park side, key wouldn't access club lounge, and anyway it was full, and they wouldn't let me in. Very disappointing, will go back to 4 points where they value their loyal customers
November 21, 2012
Rated 5 out of 5 by Susan Great Room, Great Stay
Beautiful room on the 19th (?) floor - well furnished, very spacious and luxurious - the reason we like to stay at Sheraton. The Fitness Center was exceptional. Great location for easy access to many of Sydney's attractions. Would definitely stay there again
May 21, 2013
Rated 5 out of 5 by DocTrumpet Fantastic Hotel
Stayed here several times and never been disappointed. The staff was very helpful, especially the concierge.
The bathrooms in this hotel are a wonder - really lovely. Thanks
March 2, 2014
Rated 5 out of 5 by SmileySue Beyond our Expectations
The hospitality from Sheraton on the Park was beyond our expectations. The buffet breakfast surpassed the average buffet.
The room was well appointed and clean.
Central to everything the city has to offer.
February 12, 2014
Rated 3 out of 5 by May13 Repairs being complete late and products used did not have a pleasant smell
Numerous repairs being made. Had to continually walk over drop sheets and the smell from the products used in the hall ways was not pleasant.
No mention of any maintenance when booking or checking in.
Checking in and out kept waiting due to lack of staff.
June 2, 2013
Rated 4 out of 5 by MandM13 What a fabulous location and gorgeous park view!
A very pleasant and super convenient location. After a busy day, coming back to the hotel was an absolute pleasure. Sitting on the balcony sipping a drink and feeling like we were on the tree top canopy looking out to the water. Spectacular and priceless !
February 21, 2013
Rated 4 out of 5 by amado003 Very comfortable hotel!
We found our large room very, very comfortable. The breakfast buffet was
really great. The staff were wonderful. The location in central business district, across from the park, is beautiful. Some of the concierge staff were extraordinarily helpful.
November 19, 2013
Rated 4 out of 5 by Paddy7 Clean and good location
This hotel was recommended for its location. A friend warned its old but to my surprise, it's well maintained and very clean. Enjoyed my stay. It does lack amenities in the toilet such as toothbrush and cotton buds. But overall it's NOT a disappointment.
August 10, 2013
Rated 5 out of 5 by Seniordirector Gorgeous Hotel Wonderful Location
Fantastic Hotel in a fantastic location. Staff could not have been nicer and the facility is definitely 5 star.
Loved the stay here. Right across from the train station and very convenient to train from the airport instead of a hundred dollar taxi ride.
May 10, 2013
Rated 5 out of 5 by Dave1362 Very comfortable
We enjoyed the stay, very good.
The morning coffee was average, however a small item when measured against the overall satisfaction.
March 10, 2014
Rated 4 out of 5 by littlemisscupcake This was a beautiful oasis
Staying at the Sheraton on the park was like coming to a beautiful Oasis. Ordinary everyday life is filled with too much necessity and mundane, not to stop and be treated with care and respect, to stroll in the park, to relax, swim and eat good food.
September 1, 2013
Rated 5 out of 5 by smcgo4 Perfect Weekend Getaway
Close to all that the heart of Sydney has to offer. Upmarket accommodation and service.
March 24, 2014
Rated 5 out of 5 by kjc1957 Last minute
We arrived without a reservation due to a booking problem at another hotel and we were accommodated without the slightest problem. Everything that could be done was completed without any fuss or bother. We now have a new one and only hotel in Sydney.
March 7, 2013
Rated 4 out of 5 by Graeme61 Overall a great hotel
Can't fault the hotel. Accommodation is great. Up with the best in the world. Only thing you need to watch is they charge donations without approval.... Something I strongly disagree with. This being said will stay with them in the future
December 10, 2013
Rated 5 out of 5 by Reevembe This hotel well situated
Was met at airport from flight promptly
Was greeted by staff on arrival efficiently
Room was ready even though we arrived approx 10.00in morning room was excellent free wi fi was wonderful food excellent
All staff well trained would recommend to all
November 6, 2012
Rated 5 out of 5 by Gramples Best Hotel in Australia !!
I always look forward to staying at Sheraton on the Park.
The Management and staff always go out of their way tp serve and please you.
I highly recommend this Hotel to everyone
February 11, 2014
Rated 5 out of 5 by Gramples Gramples
This Hotel continuously displays perfect Management and highly Professional Staff.
Would have to be the Best Hotel in the World.
Congratulations to you All.
March 4, 2014
Rated 5 out of 5 by Lee2468 Service
Once again your hotel exceeded my expectations of excellanance , you're staff are simply brilliant in there service of customers , this is my 8th at your hotel.
March 2, 2014
Rated 5 out of 5 by 0870 Sleep without a wory
The most valuable aspects are the bed and pillows. The best sleep I ever have. Mattresses that are perfectly comfortable and the best pillows and choice of pillows. Beautiful location and room design and fittings. Very attentive and friendly staff.
April 9, 2013
Rated 3 out of 5 by Costco Love
Focus more on cleanliness, high dust polish , all glass around the room. Room needs more air freshened so' the room doesn't smell like cheap hotel. Apart from that everything els it's ok!
February 16, 2014
Rated 5 out of 5 by MichaelandDonna Beautiful room, good location
Welcomed by friendly staff, room was beyond expectations and would definitely stay again and recommend to others
March 17, 2014
Rated 5 out of 5 by Leighjack Service and luxury
Far exceeded expectations with luxury and front office assistance. the deal we had included parking and being able to leave the car in the Sharaton car park for the whole day after check-out was such a help.
Well certainly be back.
December 22, 2013