Rated 5 out of 5 by NealZ One of the true gems in the Starwood portfolio
From the moment I arrived, it was a first class experience. A team of well-groomed and professional doormen and bellmen greeted my limousine, welcomed me to the property, and brought my bags in. There was no queue at the Platinum check-in line, and I was immediately greeted, with the utmost of professionalism and courtesy by the front desk staff.
I arrived quite early in the morning, and my pre-assigned upgraded accommodations were not ready, so I was offered any amenities that I needed to freshen up and relax until my suite was ready. I chose to freshen up in the elegantly appointed club lounge and have some breakfast. The staff was incredibly friendly and attentive, and offered - without me having to ask - to keep checking to see if my room had become available.
The wait gave me the perfect opportunity to walk up to the iconic Sydney Opera House, which is about 2 kn from the hotel. (Most of Sydney's major attractions are within walking distance of this ideally located hotel.) By the time I returned to the hotel about 1pm, my suite was indeed ready.
While there were a few people in queue, the front desk clerk who had originally checked me in saw me and called me over to her station, letting me know that she had been checking and that my suite was indeed ready. This kind of proactive and personal customer service was excellent, and truly the mark of a world class hotel.
The suite itself, a standard executive suite, was well appointed, spacious, and comfortable. There was plenty of room in the living room to work and to hold a meeting. The bedroom was also spacious, and the bathroom was perfect with the deep tub and separate glass shower. There was also plenty of closet space.
The complimentary SPG Platinum breakfast served in the club lounge was quite good, and the offerings far exceeded what you would usually find in a lounge breakfast. There was plenty to make a rather substantial hot breakfast. I also opted to upgrade to the full "Feast" buffet in the restaurant, and was quite pleased with both the food quality and the attentive service. While the lounge breakfast was excellent in its own right, the $15 upgrade to the Feast was also an excellent choice for the mornings where I had more time to spend and wanted some additional options.
The evening offerings in the club lounge were also quite substantial. While it didn't amount to a full dinner, I would certainly describe it as "heavy hors d'oerves" and more than enough for a light meal. I was certainly never hungry afterwards. And unlike the typical lounge fare, the evening food was of exceptional quality - from house smoked salmon to Viennese style baked good - and was attended to by a warm, friendly, and attentive staff. And in the spirit of proactive customer service, when the lounge became quite full, the hotel immediately opened an "auxiliary lounge" by hosting overflow guests in the tea room, and providing us with the same high quality food, beverages, and service.
My travels around the world afford me the opportunity to stay in many hotels, and generally I do stay, wherever possible, with a Starwood property. I can say that this is one of the finest properties in the Starwood portfolio, and one I will look forward to visiting upon my next trip to Sydney.
This property has truly earned all 5 of its stars. Mr. Langer and his staff are to be commended.
December 3, 2014
Rated 1 out of 5 by MiserableRackel I thought I was in a 3 star hotel
Water not replenished daily and max of 2 bottles wven on execitive rooms. please be aware that you need to pay to enjoy the full breakfast even you have booked an executive room. The lite breakfast is miserable. You never get what you requested for during reservation and they did not told you so.
December 7, 2014
Rated 4 out of 5 by Huntergaile Mini break
Everything associated with our stay exceeded expectation. The seafood buffet was quality and the Xmas decorations/ atmosphere was perfect. The room was serviced to a high standard well done to housekeeping.
December 17, 2014
Rated 2 out of 5 by JohnMa Bi-polar Hotel
I regularly stay at this Hotel during the business week and it is a home away from home. I decided to spend a weekend in Sydney at this Hotel with my wife expecting the same level of service and attention. It became apparent that I should avoid this Hotel on weekends as it is catering to a clientele where the Hotel seems less able to pay sufficient attention to its loyal (Platinum) regulars at the same time.
December 1, 2014
Rated 1 out of 5 by Norm69 Sheraton on The Park poor service at checkin
The check in clerk did not recognise my status which is lifetime platinum, upon check in athough the hotel had all classes on rooms available I booked a cityside king bed, I was put into a room which was two single beds placed together,when I went out the next day the cleaning staff decided to separate the beds and I was left in single beds, which is far from what I booked, the room was not serviced correctly as I had to ring housekeeping to replenish the supplies.
The chair at the desk did not raise and was not ideal to do any work. Since Starwood introduced the Suite Awards I have not received any Suite Upgrades at any Hotel I have stayed in Australia other countries provide better recognition.
October 15, 2013
Rated 5 out of 5 by Jimtraveller A great stay
This is one of the three Starwood properties in Sydney, and in my experience, it is the best one.
Great location, next to the traing station and Hyde Park, steps away to CBD and the famous Circular Quay.
Staff have been very professional and courteous. Most of my early check-in (due to north american flight arrival time) requests were granted.
The club lounge is one of the best outside asian countries, which are some of the best in my experiences. The food and drink selections are impressive.
I also had a breakfast package to eat in the restaurant for a few times, and the selections were very nice as well.
Had a few upgrades to suites which were great.
The value is great vs. other Starwood properties in Sydney.
May 6, 2012
Rated 5 out of 5 by TMc60 Service level high - comfort great
I travel every week and find that it is the little things that make a big difference. I often stay at the Sheraton on the Park and Westin in Sydney and find the service to be of the highest level I have received anywhere in the world.
The comfort of the rooms is also a great feature, especially the bed and lounge chair.
I find both are a great contributor to relaxing after a hard day.
December 5, 2014
Rated 1 out of 5 by DeeGee Everything here is a problem
Living in Sydney decided for a overnight treat at this hotel with three others couples (3 Platinum and 1 Gold member)
Check in there is not a lane for Gold/Platinum SPG.
No acknowledgment of Platinum or benefits. No welcome letter. No upgrades offered.
When I asked about upgrades were moved from City View to Park View.........as for a suites forget I !!!!!!
WE did not receive any information about Club Room - breakfast drinks gym and hotel details. No one in the group received the welcome letter.
After check in we met at Club Room about 3pm It was very busy and there was not enough staff. We were there one hour were offered one drink !!!! as we left were told we should use downstairs bar during happy hour from 6pm as they will be too busy upstairs.
We met downstairs at 7pm and the staff in the bar there were not expecting Club Room guests so sent as back to lounge ( after we had a drink that we paid for) Got back to lounge at 7.30pm and were told food and drink was finished. We had a drink and were charged again....PLEASE !!!!!!!
Thankfully we went out for a great dinner in Surry Hills.
Called up Guest Services in the morning and was told breakfast in Club Room started at 6.30am.
Called up the group to meet at 6.45am and were then told it started at 7am, so we waited in the hall. The staff wouldn't even let us sit down inside the room. The head chef came past and let us in !!
At breakfast one friend ordered two poached eggs (of the menu at extra charge as he doesn't like scrambled) in the Club Room and they were served in a small bowl by themselves.......no plate , no toast.....
No free water in the room, no turn down service...everything we asked seemed to be a problem for the staff or they didn't know.That is if you could find a staff member ( so under staffed)
This is a suppose to be five star hotel - our service level was two star.
We will never be back !!!!!!!!!!
October 20, 2013