Rated 2 out of 5 by JohnMa Bi-polar Hotel
I regularly stay at this Hotel during the business week and it is a home away from home. I decided to spend a weekend in Sydney at this Hotel with my wife expecting the same level of service and attention. It became apparent that I should avoid this Hotel on weekends as it is catering to a clientele where the Hotel seems less able to pay sufficient attention to its loyal (Platinum) regulars at the same time.
December 1, 2014
Rated 5 out of 5 by NealZ One of the true gems in the Starwood portfolio
From the moment I arrived, it was a first class experience. A team of well-groomed and professional doormen and bellmen greeted my limousine, welcomed me to the property, and brought my bags in. There was no queue at the Platinum check-in line, and I was immediately greeted, with the utmost of professionalism and courtesy by the front desk staff.
I arrived quite early in the morning, and my pre-assigned upgraded accommodations were not ready, so I was offered any amenities that I needed to freshen up and relax until my suite was ready. I chose to freshen up in the elegantly appointed club lounge and have some breakfast. The staff was incredibly friendly and attentive, and offered - without me having to ask - to keep checking to see if my room had become available.
The wait gave me the perfect opportunity to walk up to the iconic Sydney Opera House, which is about 2 kn from the hotel. (Most of Sydney's major attractions are within walking distance of this ideally located hotel.) By the time I returned to the hotel about 1pm, my suite was indeed ready.
While there were a few people in queue, the front desk clerk who had originally checked me in saw me and called me over to her station, letting me know that she had been checking and that my suite was indeed ready. This kind of proactive and personal customer service was excellent, and truly the mark of a world class hotel.
The suite itself, a standard executive suite, was well appointed, spacious, and comfortable. There was plenty of room in the living room to work and to hold a meeting. The bedroom was also spacious, and the bathroom was perfect with the deep tub and separate glass shower. There was also plenty of closet space.
The complimentary SPG Platinum breakfast served in the club lounge was quite good, and the offerings far exceeded what you would usually find in a lounge breakfast. There was plenty to make a rather substantial hot breakfast. I also opted to upgrade to the full "Feast" buffet in the restaurant, and was quite pleased with both the food quality and the attentive service. While the lounge breakfast was excellent in its own right, the $15 upgrade to the Feast was also an excellent choice for the mornings where I had more time to spend and wanted some additional options.
The evening offerings in the club lounge were also quite substantial. While it didn't amount to a full dinner, I would certainly describe it as "heavy hors d'oerves" and more than enough for a light meal. I was certainly never hungry afterwards. And unlike the typical lounge fare, the evening food was of exceptional quality - from house smoked salmon to Viennese style baked good - and was attended to by a warm, friendly, and attentive staff. And in the spirit of proactive customer service, when the lounge became quite full, the hotel immediately opened an "auxiliary lounge" by hosting overflow guests in the tea room, and providing us with the same high quality food, beverages, and service.
My travels around the world afford me the opportunity to stay in many hotels, and generally I do stay, wherever possible, with a Starwood property. I can say that this is one of the finest properties in the Starwood portfolio, and one I will look forward to visiting upon my next trip to Sydney.
This property has truly earned all 5 of its stars. Mr. Langer and his staff are to be commended.
December 3, 2014
Rated 1 out of 5 by MiserableRackel I thought I was in a 3 star hotel
Water not replenished daily and max of 2 bottles wven on execitive rooms. please be aware that you need to pay to enjoy the full breakfast even you have booked an executive room. The lite breakfast is miserable. You never get what you requested for during reservation and they did not told you so.
December 7, 2014
Rated 5 out of 5 by PuriPuriManTumas Home away from Home!
Once again, on our stay 19th December 14, my wife and I were welcomed as valued guests, and made to feel at home; of particular note, the staff in the Executive Club provided us with outstanding service. I would especially like to commend Miss Daniela, who went out of her way to be helpful, notwithstanding the Club being very busy, and her Supervisor Mr Max Manning.
December 22, 2014
Rated 5 out of 5 by Relaxed1212 It's all about location. location. location!
The staff were very accommodating and friendly. Location of hotel was extremely convenient for our needs and attractions within walking distance. Our room was spacious, clean and practical. Hotel reflected the festive season beautifully. We will be back in the future.
December 22, 2014
Rated 4 out of 5 by Huntergaile Mini break
Everything associated with our stay exceeded expectation. The seafood buffet was quality and the Xmas decorations/ atmosphere was perfect. The room was serviced to a high standard well done to housekeeping.
December 17, 2014
Rated 1 out of 5 by Norm69 Sheraton on The Park poor service at checkin
The check in clerk did not recognise my status which is lifetime platinum, upon check in athough the hotel had all classes on rooms available I booked a cityside king bed, I was put into a room which was two single beds placed together,when I went out the next day the cleaning staff decided to separate the beds and I was left in single beds, which is far from what I booked, the room was not serviced correctly as I had to ring housekeeping to replenish the supplies.
The chair at the desk did not raise and was not ideal to do any work. Since Starwood introduced the Suite Awards I have not received any Suite Upgrades at any Hotel I have stayed in Australia other countries provide better recognition.
October 15, 2013
Rated 5 out of 5 by Jimtraveller A great stay
This is one of the three Starwood properties in Sydney, and in my experience, it is the best one.
Great location, next to the traing station and Hyde Park, steps away to CBD and the famous Circular Quay.
Staff have been very professional and courteous. Most of my early check-in (due to north american flight arrival time) requests were granted.
The club lounge is one of the best outside asian countries, which are some of the best in my experiences. The food and drink selections are impressive.
I also had a breakfast package to eat in the restaurant for a few times, and the selections were very nice as well.
Had a few upgrades to suites which were great.
The value is great vs. other Starwood properties in Sydney.
May 6, 2012