Rated 5 out of 5 by Cox71 Amazing hotel and staff
My wife and I have to share this review with everyone as you need to know. From the time we arrived to the time we drove away we were treated like royalty. Being from outback NSW and never getting to Sydney much we booked this hotel site unseen. But we were definitely never disappointed once during our brief overnight stay for a conference. We cannot recommend this hotel high enough and only wish we could return to Sydney soon just to stay here. THANKYOU all so much for making our stay a memorable and beautiful experience.
May 3, 2016
Rated 5 out of 5 by Tajat A lovely stay in the city centre
This is a beautiful hotel with outstanding service. The breakfast was delicious and full of variety. The bar was relaxing listening to a pianist and having a night cap. And our room was luxurious.
May 2, 2016
Rated 4 out of 5 by Duke40 Overall 4/5
1/5 Reception/Check in ... bit rude
4/5 Coffee shop was fast service, great coffee
5/5 Feast food quality was outstanding
5/5 Feast service was outstanding
5/5 Room service, again this was outstanding
5/5 Room quality , was of a very high calibre.
Found that my experience with Reception (mainly check-in, and to a lesser extent check-out) was very poor, a bit rude.
Every other experience, from Feast restaurant to the Room was superb, truly a great experience. I could not imagine a better experience for food or room.
This was my first experience trying a Sheraton hotel in many years. I am a bit hesitant to go back (thought of dealing with Reception sends shivers thru me), though I was highly pleased with Feast restaurant & the room (above excellent, simply outstanding).
I am split 50/50 on returning for my next trip, overall a great time, but the thought of dealing with Reception may lead me to trying somewhere else instead.
April 23, 2016
Rated 5 out of 5 by jojo223 Most frequent stay hotel In sydney
Great hotel starts with warmly welcome and fully respect to spg members.
Staffs are great to help and warmly check in. It is much important rather than rooms.
April 12, 2016
Rated 3 out of 5 by hg17 Hotel stay in April
I was very disappointed with my last stay in this hotel. As a starwoods platinum for life member, I expected an access to the lounge as soon as I arrived in the hotel and the lounge was open to all members. However, my access was denied until the breakfast was finished (after 10:30 am).
In addition, I had only one room in the hotel but for some unknown reason they charged me for two rooms. I am still awaiting for the hotel to credit my credit card (double charge)
April 12, 2016
Rated 5 out of 5 by Emmett01 Fantastic
Very friendly staff. Lounge food selection was great, highly recommend to anyone else. A+
April 3, 2016
Rated 5 out of 5 by SMSCairns Sydney at its best
From the onset I felt as though all the staff were authentic.
We were always greeted pleasantly with a smile or a nod, very accomodating and nothing seemed to hard, from our check in to an extended nights stay and the booking of our transport.
On our evening return we were always asked how our evening had gone.
The authenticity of the staff at this hotel is what really impressed, well done and keep it up.
I look forward to staying here again.
April 3, 2016
Rated 5 out of 5 by BrianP007 Customer care exceptional
I arrived At the Sheraton on the Park very tired after a long 4 hour drive.
I was met by Katrina who made my stay stress free and memorable.
The room was outstanding . The bed was plush and comfortable.
I was treated how a guest should be treated. Nothing was too much trouble
March 27, 2016