Rated 5 out of 5 by corka11 Hotel Staff are superb
Upon arriving at the hotel from the point we walked through the doors the staff were very helpful and efficient with the process of checking in. Had a great time there.
August 17, 2014
Rated 3 out of 5 by Kimboli a little disappointing
The bed in Room 1625 needs attention, this bed is made up of two king single beds and the single section on the window side needs to be replaced.
Platinum recognition is minimal.
August 17, 2014
Rated 4 out of 5 by Fourpointslover Always like home
This time my stay is all about relaxing, refreshing and having over friends at Feast restaurant.
1, the welcoming staff at front desk was always good to see again and their professionalism always made me feel happy and satisfied.
2. As SPG platinum, hostility at the club lounge was one of the most things I prefer to stay at this Sheraton rather than other SPG in Sydney.
3. Having dinner with friends and their family at Feast was the most joyful event from the last stay and the served food was fresh and various.
So therefore, overall I definitely come back soon again.
Thank you for all efforts from every single one working for Sheraton on the park.
August 6, 2014
Rated 4 out of 5 by Yuji2014 Billingand credit issue
In general, the stay was good.
But Sheraton on the park messed me up in the billing./ Although the deal was prepaide deal, it was considered as the cash/point deal and the Sheraton did not credit me for the money paid for the accommodation. This should be corrected immediately as this is not the first time by Sheraton on the park.
August 13, 2014
Rated 5 out of 5 by Simon55 Excellent Staff
As usual the Executive Club on Level 21 was outstanding. More specifically in the bar on Level 1 Natasha and Farren continued their brilliant, competent, professional and friendly service. They are a perfect example of your great staff and a big reason for your continued success.
July 31, 2014
Rated 3 out of 5 by Rusty2003 Bad Slleep
I am not sure why this happened in a hotel chain renown for its beds, but this time the bed was totally unsatisfactory. It was hard and the pillows were all of the high loft variety and completely uncomfortable.
The check-in personnel however made up for it with their "can-do" attitude and level of service
August 13, 2014
Rated 2 out of 5 by Canadian2 Is this a Sheraton or a cheap motel?
Perhaps one of the worst Sheraton stays ever:
1. Long line-ups at Reception
2. No dedicated preferred SPG line (I'm Platinum SPG)
3. Jack hammer construction noise from other floors.
4. Service promises repeatedly broken.
5. Heat in my room not working.
I've not slept, I'm cold. And just stood in another 15 minute line-up to check out.
Complete service fail start to finish.
August 8, 2014
Rated 1 out of 5 by Norm69 Sheraton on The Park poor service at checkin
The check in clerk did not recognise my status which is lifetime platinum, upon check in athough the hotel had all classes on rooms available I booked a cityside king bed, I was put into a room which was two single beds placed together,when I went out the next day the cleaning staff decided to separate the beds and I was left in single beds, which is far from what I booked, the room was not serviced correctly as I had to ring housekeeping to replenish the supplies.
The chair at the desk did not raise and was not ideal to do any work. Since Starwood introduced the Suite Awards I have not received any Suite Upgrades at any Hotel I have stayed in Australia other countries provide better recognition.
October 15, 2013