Rated 5 out of 5 by EricLiao IMPRESSED
Got suite upgrade and the food at lounge is pretty good. Local wines and oyster. Like their service !!
May 13, 2015
Rated 2 out of 5 by NickfromSydney Love the bed, everything else not so much
This hotel has become old and tired and seriously needs some refurbishment. We did book the cheapest room possible for a night out in the city but calling it a city view when all we could see was a brick wall and maybe the top few metres of centrepoint tower is a bit of a stretch
We were only able to book the last available time slot for the buffet which seemed to cater for Chinese tourists who apparently were not even staying at the hotel. There should be priority for guests of the hotel. In saying that, the food was extremely bland and so far removed from the buffets provided by this hotel in days gone past.
The hotel sits in a lovely location but sadly we will not be returning. There are many other better options now and without that bit of class this hotel used to have, I would prefer to stay nearer the harbour where there is also better nightlife and entertainment
May 12, 2015
Rated 4 out of 5 by sydney2218 Noisy tour group
Only negative now is the noisy , large,jostling tour groups in the lobby & breakfast room
April 28, 2015
Rated 2 out of 5 by PG1313 Needs to pick up its game
Given the price paid the room and the accompanying services were woefully inadequate. No complimentary water, had to pay extra for internet, no slippers in room, no umbrella in room, no scale in bathroom, tatty old bathrobes. Lodged complaints with front desk, but not really interested. Have told people not stay here and rather choose another hotel in Sydney.
April 27, 2015
Rated 5 out of 5 by Seafarr Anzac Day - Red Dawn 25 April 2015
Whenever I need to stay in the city I instantly think of the Sheraton on the Park. To me it is the best location for not only enjoying luxury but close to restaurants, bars, shopping and beautiful Sydney's iconic landmarks. On this special occasion I thought it an ideal hotel to wake up and enjoy Anzac Day. Just a short stroll around to Martin Place for the dawn service. I then went back to the hotel and up to the pool by 6am to enjoy the most spectacular sunrise I had ever seen. I took several photos as i was so amazed at the red glow over the whole city. Apart from that memorable moment I had booked a Sheraton Club room , king bed with Hyde Park view. I love the decadence of the Sheraton Club, the fact I don't need to leave my hotel to enjoy a nice drink and canapes. The only very slight disappointment was my room was on level 8 which only allowed me to see trees of Hyde park and street. If I had know I would have either paid for a higher room or just a city view room. The last two occasions I had stayed at the hotel I had the most outstanding views from high levels out across the park and over the harbour. My only desire would have been that when I had asked several times while doing the phone booking if it was a room with a nice view over the park and city that they had clarified what level. I had paid more this time for a room, so to see trees and street was disappointing, I tried several times to call the concierge on arrival in the room to enquire if there was a higher room and the phone rang but cut me off each time so I gave up. Apart from that I still love the Hotel and the service is wonderful. Thank you for a special Anzac Day stay.
April 26, 2015
Rated 1 out of 5 by Clariti2 Awful Exrpeience in Room 1111
I was given Room 1111, and have since requested that it be closed until the facilities are fixed (14 March 2015). The phones were not operable, and I missed several calls. The mattress had a huge dip in the middle, and did not do my back any good. The AC ws blowing directly at the bed head, despite the lowest setting. I had to cover the vents with a towel (the first time in many years!!) to avoid having to shift room in the middle of the night. The battery in the TV remote was likely old, and was ineffective.
April 16, 2015
Rated 4 out of 5 by Gerry26 Cold Coffee at breakfast
We have stayed here many times. Generally we are very satisfied. This time, when we were shown to our table for breakfast at 6.45am there was a pot of coffee already on the table. It was cold. The waitress happily replaced it, but we noticed several other tables had the same complaint. I realise that time is saved by putting the coffee pot out first, but it is an undesirable short cut that can spoil s patron's meal and would be better if it could be brought hot to your table on you arrival.
April 15, 2015
Rated 1 out of 5 by Relay Poor recognition of SPG Gold.
Overpriced and underwhelming would be my summary of this hotel. We paid $600 a night for a room overlooking the air-conditioning units of the David Jones department store opposite. However it wasn't the view but the noise of the air-con that went on throughout the night that led to a less than satisfactory stay. We are SPG members and were placed on the SPG floor not that it appeared any different to any other floors in the hotel. We had to ask every day (of our 6 day stay) for complimentary bottled water which is supposed to be offered "free and clear" to SPG members. We found long queues at reception and generally a lack of hospitality and recognition. When we communicated our disappointment to the hotel we received a condescending reply from the Rooms Manager. This is not what we've come to expect from a Starwood Hotel and we certainly wouldn't stay at Sheraton on the Park again.
April 6, 2015