Rated 3 out of 5 by Raffster Platinum members, look elsewhere
i have stayed at this Sheraton at least 100 times and I feel compelled to finally highlight this hotel as what it truly is. An adequate 3 star hotel.
It never lives up to its potential despite its location being 5 star.
And this is the first time I have to say the staff are ordinary at best. If you are platinum , don't bother with the executive club. One manager, Jessica wanders around like she owns the place but never does anything. Very frustrating. She has no service culture at all.
The executive club has gone down hill and because of the staff. Food and beverage is good but spoilt by 2 star service. Forget about a decent upgrade too.this hotel just doesn't recognise platinum members . Having just returned from Asia where service and SPG recognition is first rate, Sydney should be ashamed of its performance.
August 17, 2015
Rated 1 out of 5 by Tris1983 No recognition given at any time”
Stayed at this hotel for the first time ever and was severly dissapointed right from the get go. Upon arrival the concierge staffer didnt wish to assist with bags all he was interested in was getting the car keys there was no welcome given at anytime either by this staff member. Once we had got our bag out we headed into the reception desk and and had to find our own way there as no directions were given on how to find the reception.
At reception there was no hello or welcome once again and no recognition of SPG membership either. we had booked a Executive suite and asked to upgrade to a higher level suite which we did been a Hyde Park Suite at a fee. As soon as we confirmed we wished to go ahead with the upgrade the reception staff members attitude changed totally towards us and he was much more friendly and willing to help. At no time however were we informed that we could have checked in at the Club Lounge. little to no recognition of Star privilege given either just told that all that entitles you to is discounts on food and drinks. however the confirmation I had said I have to present the card at check in due to the rate booked.
The club lounge was busy during the evening canape service time and we still werent made to feel welcome in there and in fact felt looked down upon by not only staff but other guests. My best guess is because I dont wear a suit and tie!
For a Sheraton sweet sleeper bed it was every uncomfortable and the sheets were very rough. We are Sheraton regulars mainly to the Gold Coast.
Been in a suite you generally would expect an evening turn down service, Spa bath, enough soap for each wet area of the bathroom etc. but none of this occurred.
In the late morning/ early afternoon whilst packing I heard a knock at the door and before I could turn around to answer it a housekeeper had already started to enter the room in total maximum of 5 secs before i saw the persons face was given and no apology offered for entering the room or so fast.
At check out there was no question of did we enjoy our stay or anything by the reception staff. Overall this is a stylish hotel but they all seem to be out of their depth the staff they had on.
Will possibly give the hotel one more try but they need to up their game substantially for me to consider staying beyond that second chance.
August 17, 2015
Rated 5 out of 5 by MickyJD 1st Class
Unbelievable service, food, comfort and such a pleasure to stay at!
July 21, 2015
Rated 5 out of 5 by mcintona Perfect Room
We were very appy with out first stay at the Sheraton on the Park. The staff recognised that we had a port a cot and found us a corner room that enabled a little extra space so that moving around the room was easier. Overall a great stay.
June 14, 2015
Rated 2 out of 5 by Jeanette40 BAD REVIEW
We were given a room next to elevator kept us awke all night. Friends came to meet us and were told at reception that there was no one by our name staying at the Hotel, very regrettable as we have stayed before and had a lovely experience.
June 2, 2015
Rated 5 out of 5 by tygon94 Beautiful Property
After traveling 20 hours, we checked in at 7am and our room wasn't ready, but the agent Ayumi took care of us and found us a upgraded corner room and got it all ready for us very fast. We had access to the Club on floor 21 and we used the gym on floor 22. The staff in the lounge where very helpful and extremely friendly. Every morning during breakfast and dinner; Max, Vivienne, and Lachlan where extremely helpful in giving us directions around the city. I have stayed at many Sheratons over the past few years and this property has to be the best hotel I have ever stayed at. I will definitely return later this year.
May 25, 2015
Rated 3 out of 5 by Gail12345 Great location, disappointing restaurant
Comfortable bed, lovely room and views of Hyde park. Perfectly located for shoppers. Friendly and helpful staff. Our dining experience was disappointing, despite friendly service. Very limited choice for vegetarians if you're not into pasta. (We made this point some 18 months ago after a previous stay and were hoping it might have improved but it appears not). The Pad Thai, listed as Vegetarian on the menu, was actually cooked in fish oil. My vegetarian Caesar Salad was okay - a poached egg sitting in squares of Cos lettuce - but hardly the gourmet experience you might expect at a five star hotel. Dessert, basic apple crumble with a couple of teaspoons of cinamon ice-cream on the side was also underwhelming for the price. Come on Sheraton, your vegetarian guests like to eat well too.
May 21, 2015
Rated 5 out of 5 by EricLiao IMPRESSED
Got suite upgrade and the food at lounge is pretty good. Local wines and oyster. Like their service !!
May 13, 2015