Rated 1 out of 5 by RobertoK Appalling lack of customer service
We had a problem at check-in with a room the hotel assigned to us. It had a severe noise issue with the aircon system which made the room impossible to sleep in without earplugs and sleeping tablets. We asked for another room but the hotel was full. We tried to find another hotel but the city was full so we had no alternative but to stay. We asked for a reduction or complimentary stay but the response was that if we chose to sleep in the room we'd be charged full price. We slept with earplugs and sleeping tablets. We felt terribly let down and will avoid the hotel at all costs.
November 16, 2015
Rated 2 out of 5 by gkaras Loyalty is non existant
Having been a regular user of this hotel for the past 12 years, it seems of late the management of this hotel has no respect and the word loyalty mean absolutely nothing to them. Even staff are leaving being unhappy of the way they are being treated which is a real shame as I have built a relationship with some of them over the years.
November 14, 2015
Rated 5 out of 5 by sheep friendly staff
Enjoyable stay, close to everything we needed and very friendly and helpful staff.
October 28, 2015
Rated 5 out of 5 by theresa15 A luxe hotel in the city
This hotel is conveniently located across from Hyde Park and is in the heart of the Sydney CBD /shops. I was welcomed warmly at check in and this set the tone for my stay.at the Sheraton on the Park. All staff displayed EI and were helpful without being intrusive.
The room was divine and the size of a small apartment! The finishes were expensive with good attention to detail. The bed was very comfortable and air conditioner easy to use. The bathroom was huge and very much appreciated. All in all a wonderful place to stay in the city!
October 22, 2015
Rated 5 out of 5 by crb75 Good Solid Hotel
Was given a very nice upgrade to an executive suite on a high floor with a beautiful view. Room was in very good condition and house keeping does a very good job - also appreciate the turndown service.
Room wouldn't be described as modern - but has classic look and comfy feel.
Location is perfect - also very handy if catching the train from the airport.
Executive Lounge is very nice - and Max does a great job in there.
Minor area for improvement - a lot of flies around the food in the lounge (understandable with the opening doors to the terrace) - maybe some thought needs to be given to covering more of the food
October 22, 2015
Rated 3 out of 5 by Mspitstop Poor reception
My room was booked via a travel agent for an international luxury brand and when I checked in the service was fabulous, especially when I mentioned I had a $1 million car I was testing! I was upgraded to an executive suite with access to the executive club.
But when I went to check out the next morning the receptionist was very rude to me. She couldn't find my booking, tried to put payment on my card, and the only way I could check out was (embarrassingly for me), was when I rang the international luxury brand to confirm payment.
There was no apology from the receptionist. And worse, no simile. Nothing.
I travel internationally all the time for work and I have to say she was the worse receptionist I've ever encountered. I complained via the website but never heard anything in return.
October 13, 2015
Rated 5 out of 5 by sarmc1 Everything you expect from SPG
I stay here regularly and have a flawless stay every time, one of my favorite property's cant recommend this hotel enough especially to Star-wood members this hotel make you feel right at home
Luxury & large Rooms
Amazing Club Lounge
October 12, 2015
Rated 1 out of 5 by SBLA Staff unfriendly, not knoweledgebly adn unaccomodating to SPG members
Been a SPG member for decades and have never been treated so poorly. Manager at front desk threatened to call Starwood HQ to report other Starwood hotels who where willing to improve my room on a day other than the day of check-in. Was told I had to check out for 24 hours in order to get an upgrade when I wanted to extend my stay.
"Upgraded" room looked at side of hotel building when described by the front desk as a "park view." Was a park view only if you looked out the corner if the window. Got the feeling by the way I was treated and what was said to me that the hotel policy was not to "prefer" Starwood Preferred Guests. Felt like a nuisance to them. Paid in points and cash.
Concierge lounge would not let guests take drink or food to room. Said they couldn't let the dishes go...............
September 28, 2015