Rated 5 out of 5 by sarmc1 Everything you expect from SPG
I stay here regularly and have a flawless stay every time, one of my favorite property's cant recommend this hotel enough especially to Star-wood members this hotel make you feel right at home
Luxury & large Rooms
Amazing Club Lounge
October 12, 2015
Rated 1 out of 5 by SBLA Staff unfriendly, not knoweledgebly adn unaccomodating to SPG members
Been a SPG member for decades and have never been treated so poorly. Manager at front desk threatened to call Starwood HQ to report other Starwood hotels who where willing to improve my room on a day other than the day of check-in. Was told I had to check out for 24 hours in order to get an upgrade when I wanted to extend my stay.
"Upgraded" room looked at side of hotel building when described by the front desk as a "park view." Was a park view only if you looked out the corner if the window. Got the feeling by the way I was treated and what was said to me that the hotel policy was not to "prefer" Starwood Preferred Guests. Felt like a nuisance to them. Paid in points and cash.
Concierge lounge would not let guests take drink or food to room. Said they couldn't let the dishes go...............
September 28, 2015
Rated 2 out of 5 by disgruntled101 letter to Starwood Management
We checked into your hotel yesterday. I would like to put on the record our dining experience. It started by being told we could not have a table at the early sessions this weekend. We are staying in this hotel because of previous positive dining experiences over the years and intended to have most of our meals in the hotel. Maybe, we should have been advised that we should book in advance if we wished to dine, when we booked the room. We booked and arrived for the second sitting at 8.05 to find a throng of 100+ hungry diners queued in a melee that would make you think a Sizzlers queue a pleasure to line up in. We went back to our room for half an hour, had a drink and tried again. This time no-one was there not even someone to show us to our reservation.
The food and service was some of the worst I have experienced in years, I’ll just itemise:
1.The shellfish had been well picked over by the time we got there. Half the oyster and clam shells were empty. The oysters although sweet and fresh were the smallest I've ever been served, I presume guests had been picking them off the shell to double up.
2.The bugs were tasteless, probably due to being frozen to long.
3.SERIOUSLY the blue swimmer crab was off. One whiff walking past them told the story, I would be surprised if no-one eating them didn’t end up in the loo for the night.
4.On the main buffet half a whole salmon was all that was left for protein. Oyster Kilpatrick never surfaced. The pork cold-leftover and half an hour later the meat, titled ‘lamb shanks’ which they were not, arrived over-cooked, dry and swimming in a black onion soup of some sort, yuck.
5.Why there was a three person deep throng at the dessert table is beyond comprehension. The deserts were so bad that the woman next to me left with jelly beans and Jaffas in a bowl comlaining about the quality of the jelly beans. I just had ice cream, only one to choose from, the waiter said he’d be back in 5 minutes with the other.
6.We ate our desert and had to ask for the table to be cleared this was half done and reluctantly, we put the waste seafood scrap bowl on the floor so we could eat desert without the whiff of prawnheads.
7.Tea and coffee was not offered, as has been usual in the past.So my wife ordered tea, by the time the milk arrived (had to ask) the tea was cold and my coffee still had not arrived.
I finally had enough and complained to a young woman who said she was the manager. I hadn’t seen her all night, she was talking at the register rather than running her restaurant. She said she would definitely get back to me and pass on my complaints to the staff, I’m sure she’ll blame the staff, but I didn’t believe she would get back to me, because she scrawled my name and room number on the back of a soiled drink coaster.
The worst... guests at tables around me were complaining as well. Needless to say I’m canceling my other restaurant reservations, and don’t expect to be billed for this meal.
And further if you expect payment without argument for minibar items, may I suggest you supply a minibar menu with prices. Further, I asked for my room to be made up at 10am. When I returned at 3pm it was still unmade and I waited in the bar till almost 4pm... bloody disgraceful.
September 27, 2015
Rated 4 out of 5 by Raffster Delightful Mia
Recognition of platinum members is ordinary. I stay here every week and hardly ever get a suite.
I only wish they would recognise their best customers.
Now for the great. The executive club is 5 star, and the staff better, Mia in particular is one of the best I have ever encountered. Worthy of a st Regis her attention to detail and want to please her guests is without peer.
This is the best Starwood in Sydney and Mia makes it even better. Bravo Sheraton.
September 25, 2015
Rated 5 out of 5 by JudiSyd Top quality Hotel in central Sydney location
The Hotel exudes class and style - delightfully furnished with a spectacular lobby area.
September 22, 2015
Rated 5 out of 5 by Reunitedsisters The staff make the stay
I booked a room to celebrate catching up with my sister, who I hadn't seen for a long time. Checking in was easy and I didn't have to wait long and was greeted by a very personable young woman called Madeline. I had booked a room with 2 beds but on entering the room i saw it only had the one bed. I rang reception to advise this and was asked to wait for a few minutes while reception tried to sort something and they would call me back. They found a room with 2 beds and gave me a complimentary upgrade to a park view room that overlooked St Mary's Cathedral and was very beautiful, the room was the furthest from the lift which pleased my sister and me. We tried to book a treatment in the spa but, because we left it to the last minute, there were no slots available. We should have been better organised. We did make use of that fantastic pool and spa both in the evening and the following morning. As well as the sauna and steam room.
The buffet breakfast was wonderful with exceptional fresh fruit and a great cooking station that made eggs to order along with toasted sandwiches. There were warm dishes that I hadn't tried before (strata being one of them) and I very much enjoyed trying them. The service in the restaurant was brilliant. I didn't ever have to ask for dirty plates to be taken away and when I requested tea instead of coffee it came very quickly. It was very hard not to overeat because the variety and array was just so appealing.
We received a late checkout of 12 pm and were allowed to leave the car in the hotel garage until 3 ish which allowed us to go shopping in the nearby Pitt Street Mall and Westfields. on checkout there were some unexpected costs attached to our bill which were quickly sorted by the lass checking us out.
A lovely touch to our stay was the sweet note placed under our door by Madeline wishing us a nice stay and a good catch up. It was really sweet that she obviously remembered what we spoke about on checking in and she thought to follow up on that.
My sister and I had a wonderful luxurious stay and the staff just made it all the more special.
Next time (always hoping there is one) we will book spa treatments on booking the hotel.
September 20, 2015
Rated 4 out of 5 by Reza60 Good location in Seydney!
I enjoyed overall staying at Sheraton on the Park in Sydney for 3 nights. Location is perfect to see harbour area, Hydpark, shopping centers and other amenities of downtown area. The bar on the 2nd floor is fantastic. If the hotel provides Free WiFi in rooms, increase the internet speed, improves the water flow/speed in tabs of the bathtub, then it would become even a more attractive place to stay.
September 12, 2015
Rated 5 out of 5 by Luluuuu55 Wonderful
Wonderful service and presentation extremely high.
Magnificent food choice and service.
September 5, 2015