Rated 5 out of 5 by Kenny03 Excellent Hotel
The amenities were outstanding, I stayed on the Club Level and was treated with excellent service.
November 3, 2014
Rated 3 out of 5 by ringlingsisters The hotel was adequate the conference center was excellent
There were four women staying in the room and we had to request more towels on a regular basis. The toilet was stopped up and even though he janitorial staff remedied the situation, the bowl was left in a very dirty condition for more than one day. There were not enough rooms at the conference rate so we paid full charge for luxury accommodations that were not very luxurious.
November 3, 2014
Rated 3 out of 5 by Gail55 This hotel was not prepared
The hotel was not ready for our stay. Room were not ready for arrival . Some people waited six hours for thier room . My room was not cleaned on Saturday. I never received the free wifi I was supposed to or the 5.00 coupon . The lines for restaurant and coffee were endless the staff were really stressed out. The hotel is beautiful and I'm sure the staff are great but for what ever reason the hotel was not staffed properly for my visit
November 3, 2014
Rated 5 out of 5 by Dave112 Hi quality hotel
The hotel is a top of the line hotel that offers over the top comfort and accommodations. The staff and coordinator always meets our needs.
October 25, 2014
Rated 5 out of 5 by Dalyn00 Great hotel. comfortable and clean
I would go back on my next trip to see the client I was visiting.
October 24, 2014
Rated 3 out of 5 by South85 Average
Nice hotel, decent room. Did not like that there was no refrigerator, not family friendly in that aspect. No free wi-fi. We had to call down to the service desk once and ask for silverware, the lady was not helpful and told us we needed to go and get it ourselves by the dining area. Sad thing is we would have tipped. Overall it's okay...expensive so it didn't meet those expectations.
October 14, 2014
Rated 5 out of 5 by hmah Staying at the Sheraton while attending a SEwing Expo
This was the best - staying right next to where the Convention Center is located. I was able to attend my classes by just walking across the breezeway. Enjoyed having my sisters join me and treat them to delicious food at the restaurant.
October 13, 2014
Rated 5 out of 5 by 72Lori Great hotel
I was there for the Sewing Expo and had a great room and the staff was great. Both the hotel staff and the restaurant staff. Great coffee.
October 12, 2014
Rated 4 out of 5 by sewer56 internet
Never could get connected. Walked over to the OP convention center and logged in immediately. Charged for bottled water, water wasn't marked that you would be charged for it!
October 12, 2014
Rated 5 out of 5 by Pedalpusher Simple Tweaks
1) The rooms are in need of an update. They are nice, comfortable and well maintained - and a little dated.
2) Upon check in, if I tell you I want to participate in the 'Green' program, why do you insist on placing those cards under my door every night, that I then have to turn in and again ask for the points?
October 10, 2014
Rated 2 out of 5 by kittyracecar Best Bed and Linen's
This has the best bed & linen's I have ever been on. I would love to have this mattress at home.
October 7, 2014
Rated 2 out of 5 by KSSLP Just an average place
This is an overpriced inconvenient accommodation. Our annual state convention is held in different places each year. The rooms and food here were just average, simple amenities were either non-existent or minimal. There is a charge for Internet service. Sheraton's argument is that all the accommodations in this area charge for Internet service. Which is why I think this is a location I will not stay in again. There are plenty of other locales that provide this amenity without charge - that are of higher quality. This location is in the midst of heavy congested traffic. There is nothing to make this worth coming back to.
September 25, 2014
Rated 5 out of 5 by Mark304 Clean and well kept
No issues at all. Everywhere everything was in its place. Hats off to housekeeping staff.
September 19, 2014
Rated 2 out of 5 by Noel14 Hotel
The room was to small and the dark carpet made it feel dirty! Didn,t like the elevator situation! Had to take one elevator to the lobby then change and take another to your room! Didn,t like that there were no free breakfast!
September 16, 2014
Rated 3 out of 5 by Brown72 Problems, problems
Good: room was clean, quiet and great bed
Bad: 'do not disturb' sign is designed to fall off the door handle EVERY time we opened the room door;
-restaurant could not seat us for breakfast one morning, offered the nearby bar--we went elsewhere;
-free hotel parking is inadequate; all but forced to use the valet parking or park across the street behind the hotel, means a long walk to go around to the front;
-I was using the 'Cash and Points' option and was surprised to see a separate, undisclosed fee to do this;
-hotel staff was unsympathetic for these issues
September 7, 2014
Rated 4 out of 5 by MsDarlene This hotel is a very nice hotel to stay at
I enjoyed my stay at the Sheraton Hotel at the Overland Park Convention Center. It's not my first stay nor will it be my last. Thanks
September 2, 2014
Rated 5 out of 5 by jcdp overall service
Supervisor Tom N was great as always. Extremely friendly and always makes a point to say hello during breakfast, etc
September 1, 2014
Rated 5 out of 5 by apcatsbyjones consistently good
I have stayed at this hotel on numerous occasions for business and fun.
Always a good experience
August 21, 2014
Rated 4 out of 5 by Cammie021 Fabulous! Front Desk Service
Both at check-in and out, the front desk was very friendly, helpful, quick and efficient. The only problem I had with the property, is that the bed and pillows weren't as comfortable as hoped.
August 18, 2014
Rated 5 out of 5 by Ccarroll Awesome
Your hotel was delightful
August 13, 2014
Rated 3 out of 5 by pepe11 Desk manager and accounting can't get it right
I had to ask for my bill to be emailed to my account three times. They finally got my email address right and then acted like it was not their fault... just a snotty attitude.
August 12, 2014
Rated 4 out of 5 by Icharus Classy Hotel w/ a few blemishes
This was a really nice classy hotel with very comfortable rooms. The customer service went above and beyond to make you feel comfortable. However, a few points of improvement could be made. First the hot tub was under repair. This could have been made know to me when I booked the hotel on the property's own website. The pool was too cold to swim in, in the middle of summer. The really nice outside bar was never open even though it was a weekend in the middle of summer. Again not huge issues, but just areas that need improvements.
August 12, 2014
Rated 4 out of 5 by worktravel2014 great food, wonderful staff, little sleep
The first two nights, I had a screaming baby in the room next to mine so I got little sleep. The third night, a man attempted to open my door. After calling the front desk, apparently the man couldn't read the writing of the room number on his card. So needless to say, I didn't get much sleep during my stay. However, the staff was extremely friendly and the food I had during my conference was beyond incredible!
August 1, 2014
Rated 5 out of 5 by Erica262 Exceeded expectations
I went for a conference and my expectations of this hotel were exceeded. The staff was great, the room was nice, and the food was excellent and plentiful. I went out for a run in the mornings. I was offered a map by the front desk staff, then was given a bottle of water by the valet staff. I never asked and didn't expect this service, but it was nice to have.
August 1, 2014
Rated 5 out of 5 by spavdawg Superior Staff, horrendous bar stools
From the first that I was dropped off by the shuttle until I got back on, every staff person I interacted with was great! The facilities met or exceeded my expectations except in one area...the lobby bar stools. Those were the most uncomfortable bar stools I have ever sat in. The seat cushion was basically non-existent and it felt like I was just sitting on the front frame cross piece. REALLY uncomfortable.
July 31, 2014
Rated 4 out of 5 by Mom6005 Mom
Helpful, friendly staff. Beautiful lobby. Average room.
July 30, 2014
Rated 5 out of 5 by spuffy very comfortable hotel
we loved staying here . had a wonderful experience , only complaint we have is that we would have loved to have a fridge and microwave in the room without an extra charge
July 29, 2014
Rated 3 out of 5 by rlw989 Average to Above Average
Upon arriving there was only one person working the front desk so it took nearly 15 minutes to get checked in and I was 2nd in line to checkin. The hotel is nice and was well kept. You have to take 2 elevators to go from the parking to the rooms which is somewhat inconvenient. The staff I encountered were very polite and professional. The bed was lumpy and its comfort level was average at best. Hotel was quiet throughout the stay. I felt the room prices and room service prices exceeded the value offered. Good location due to its proximity to I-435.
July 28, 2014
Rated 4 out of 5 by dinkydanky Great staff
The people in this hotel are great. From the valet the people in the club lounge.
A few small things would make the experience better
- Put a power strip by the bed or buy lamps with plugs to put by the bed...this is not 1994. We have lots of electronic gadgets that need to be charged
- Fix the treadmills in the gym so that the TV works. The touch screens dont work and staring at a wall while you run is not the best experience
- Fix the buttons in the elevators. Sometimes the buttons dont work...either the light or the button itself. I dont end up going to where i want to go cause of that on some occasions
Other than those few things, i think this is one of the better Sheratons i have stayed at.
July 28, 2014
Rated 3 out of 5 by Howie50 Hotel is good but not great
Overall quality of hotel is good: comfortable bed, clean rooms, etc. Water pressure in the room left something to be desired and lack of a refrigerator was disappointing. It would have been nice to have a "snack shop" type place to eat in addition to the restaurant. I didn't find any ice machines on my floor. The Direct TV went in and out due to high winds during the stay. The fact it is attached to the convention center was the best attraction.
July 27, 2014