Rated 3 out of 5 by TennisNut Fancy Hotel with Big Price lacks amenities.
I usually have to stay at this hotel once or twice a year for business purposes, but would never choose it for a personal destination. The staff are very friendly (and usually go out of their way to help you), but it is not a family friendly destination, nor does it leave you feeling warm and fuzzy. The bar takes up 2/3 of the lobby area, there is only one restaurant on site and it is quite expensive (although the breakfast buffet is amazing), and there are no extra curricular activities on site to speak of. The pool was closed, there is no gift shop, and the fitness room is lacking nautilus equipment. They don't even put a small fridge in the room to store medicine or personal items. The rooms are clean and professional, but that should be the bare minimum.
December 9, 2013
Rated 1 out of 5 by Groucho1313 Very Disappointing
Hair in the shower. Shower did not drain. Ironing board broken. Housekeeping just left it open in middle of room. No newspapers in morning despite being in front of every other room. All on the club level, too. Terrible.
December 12, 2013
Rated 5 out of 5 by jdm3105 Excellent Service
Our stay was very good. Weather outside was below 20% and usually hotels are kept at temperature that are too cold in the lobby and ballroom areas. Staff was more than helpful guest comfort, climate control and also with assisting in internet access. This hotel is in excellent condition. Pool and Gym were very nice.
December 9, 2013
Rated 2 out of 5 by Joe41 Over Charged
Checked in to two rooms on 11/5/13 and checked out of both rooms on 11/8/13. On 11/11/13 my credit card was charged an additional 560.49. We left town on 11/8 and had paid the bill in full. I called and was assured that the issue would be resolved. Received a call assuring me that a credit would be issued to my account on November the 25th. The credit has not been posted to my account as of 12/3/13.
December 3, 2013
Rated 5 out of 5 by TK45 Always enjoy going there~
I visit almost every 2 weeks to the Overland Park, KS Sheraton. I always feel relaxed at the hotel with the comfort of the rooms and staff are always pleasant.
November 28, 2013
Rated 5 out of 5 by Jerry771 A club worth joining
There is no part of our stay that could have been better from check-in to check-out. The room was spacious and comfortable. The exercise room complete and clean. The staff were professional and friendly. Even the elevators were above average.
November 24, 2013
Rated 5 out of 5 by ILSoccerFamily great experience
We had a great stay. Room was very nice and clean. Staff encounters were great (even just walking down the hall).
November 18, 2013
Rated 5 out of 5 by chip Wow! VIP treatment!
I travel a lot and I see a lot of hotels, so trust me when I say that my stay at the Sheraton in Overland Park was absolutely top notch! For me, it's all about the people. The food service staff were very professional, warm, and friendly. I ate several meals in and the cuisine was excellent. I can always tell a well run hotel by the attitude of the staff. I would highly recommend the Sheraton at Overland Park.
June 5, 2012