Rated 5 out of 5 by chip Wow! VIP treatment!
I travel a lot and I see a lot of hotels, so trust me when I say that my stay at the Sheraton in Overland Park was absolutely top notch! For me, it's all about the people. The food service staff were very professional, warm, and friendly. I ate several meals in and the cuisine was excellent. I can always tell a well run hotel by the attitude of the staff. I would highly recommend the Sheraton at Overland Park.
June 5, 2012
Rated 5 out of 5 by fft70 Great for business
I have stayed at this hotel several times, and as always, it was up to my expectations. It is an ideal property for meetings and conferences as well as having a full range of amenities post business. This hotel recognizes Starwood members through upgrades and other benefits. The club lounge is always well run at breakfast and in the evening with fresh food. I was impressed with the variety of offerings over my numerous stays. I would definitely recommend this hotel as a location for any type of stay, but the business traveler will definitely enjoy.
December 19, 2014
Rated 1 out of 5 by Disappointeddancermom Bad Dance Convention Experience
Booked for a dance convention. Requested 2 queens and a refrigerator. Got one king and no fridge. There was a rollaway cot that we did not want and it just took up space. Requested that the cot be removed, and it took more than a day to get it done.
Room was too hot and thermostat did not work. My daughter got only two hours sleep the first night because of the heat. Again, it took a whole day to get it fixed.
Part of the problem was overbooking, but this was a very bad experience. Gold status did not help us at all.
January 6, 2013
Rated 1 out of 5 by Volguy58 Chaos
We checked in on Saturday of our Christmas party and were given keys to an occupied room. That's a bad start because not only were people there but it obviously hadn't been cleaned. Our second room had no control over termperature and remained miserably hot the entire night. Worst experience I've ever had at a major brand hotel.
December 14, 2011
Rated 5 out of 5 by Spartans92 comfort plus value
Stayed at this hotel on weekend of September 7-9,2012. Although there was a major function taking place there over the weekend (Rotarians), the service of the staff in all departments: front desk, valet, cleaning and dining room was exceptional.
Dining room food was quite good and the prices were fair. The room was spotless and beds comfortable.
The only issue and not the fault of the hotel was the ice machine across from my room. At 4;30 in the morning one of the guests started loading his ice cooler for what apparently was a trip across the Sahara. It took a good five minutes to complete the process and by then it was difficult to get back to sleep. Perhaps a courtesy sign would help.
September 12, 2012
Rated 5 out of 5 by BrettB Best Hotel for your Money
If you like a hotel where everyone is friendly and caring this is your spot. I usually stay at 4-5 Star hotels, but the service I get here is better than when I stay at Resort or Vegas High end. Club lounge is great quality food and always hot. Valet guys are more helpful, patient, trustworthy than I've ever experienced. Everyone there is always willing to make sure you have a great stay. I stay about 70 nights a year in hotels. This is by far top 2 I stay in and is the cheapest of all of them.
December 1, 2014
Rated 1 out of 5 by Daisey22 management review
this is the worst staff I have ever seen. My wife's car got broke into and one employee was trying to do the right thing by helping her clean the glass and get the window covered when the smug general manager said they don't do that and left her on her own? I have stayed at many of your hotels and have been treated good. I own a elevator company that spans 8 states and does 5 million in sales a year but because I was not in a suit or on the club level rooms this manager treated my wife like scum? I will never stay at this hotel and will inform my 50 employees as they travel the midwest to avoid all Sheraton and affiliated hotels in the future. By the way the one employee that was going to help my wife is getting fired by this general manager.
May 27, 2014
Rated 3 out of 5 by jw2488 Hotel fine but restaurant was unacceptable
The hotel is bright and rooms are nice but our experience in the hotel restaurant was a total failure.
December 4, 2014