Rated 5 out of 5 by DGbo This hotel has great features
Your staff was very capable and able to handle a very large convention. The elevators were equally able to handle a very large convention. Your facilities in addition to the connection to the conference center made all of our convention needs possible.
Rated 5 out of 5 by Vacation228 Perfect for a family getaway
This hotel is perfect for a weekend family getaway. The indoor pool is the best in the city. Staff was accommodating and wonderful. Next year will be our tenth year for our yearly weekend getaway at this hotel.
Rated 5 out of 5 by golferdiner A very comfortable well maintained hotel
This is one of the better Sheraton Hotels we have used. It is connected with the Overland Park Convention Center and extremely convenient when attending meetings at the convention center. Service was outstanding. The only issue we had was that they did not have our SPG status properly recorded and did not update it until we physically took our card to show them.
Rated 5 out of 5 by mamak123 Beautiful Hotel
The staff from valet to housekeeping were very friendly. Lobby area and room clean, beautiful and comfortable. Unfortunately, the hotel restaurant was not open because there were so few guests in the hotel.
Rated 5 out of 5 by MariJoy Excellent Hotel
This hotel exceeded our expectations. The rooms were comfortable and the hotel was beautifully decorated. Hats off to the decorator of the lobby and surrounding areas. Every single staff member we encountered was professional, friendly and went above and beyond to meet our needs. I was so impressed by the staff. Well done and we will stay at this hotel again. What a pleasant experience.
Rated 5 out of 5 by JustaTravler The staff alone makes the stay worthwhile
Very comfortable room, great room service, but the best part was the staff. They went above and beyond. I was impressed with every single staff member I met. We had one problem with our room and they took us seriously and made sure we were taken care of. Great hotel experience.
Rated 5 out of 5 by Neva61 5 Stars is not high enough!
I am not sure where to start with this review and I know I am going to miss thanking some of the awesome staff. I need to give you a bit of history. My mom had a massive stroke on December 22nd. I always stay at the Sheraton Overland Park when staying in Kansas to visit. I called the hotel on Dec 23rd and talked to Brice (Kudu’s on your well deserved recent promotion) he was so understanding and kind and got me a great rate for 3 nights. I checked in Christmas Eve. As hard as it was being there everyone at the Sheraton was so kind. Christmas morning there was a surprise stocking hung on my door with a kind note from the management. As my mom was moved to HOSPICE and my sister arrived, the hotel accommodated us (Upgraded me and put us both on the same floor). We had to make several extensions Bruce and John were very helpful and all changes were met with understanding and helpfulness.
We decided to have a family meal at the hotel New Years Eve. Gina was our waitress what a fabulous person! Tristain also helped out and recognized my brother from his TV show so my bro gave her a signed picture to show off at college.
Mom passed away New Years Day and as I had told most of the staff what was going on I even received a sympathy card from the Manager John Armstrong. John also set up the dining room for another family dinner on January 2nd. As sad as it was the service was excellent we had Tristain serve us again she was great. When I called the front desk I was often greeted with condolences on my loss.
Everyone one at this hotel was so awesome the valet always had my car waiting. Helped us as we had to move and sort many of my mom’s things. The hotel let me use the house safe for my mom’s jewelry. As sad and grieved as I was the staff bent over backwards to assist me throughout my 12 day stay. I could never say enough nice things about the staff or the quality of the hotel including the quality of the rooms, the front desk staff, the wait staff, food, the pool, housekeeping, room service, valet all marvelous. I would so highly recommend this hotel as I have stayed here many times. This time, over the holidays and all, they knocked it out of the park. My praise for this hotel and staff could not be higher.
Rated 5 out of 5 by JAY96 Great customer service
Everyone that I met working at the hotel had a smile on their face and were more than willing to make sure things were going well. The room was comfortable and quiet, making for a very restful stay. Even though the hotel was sold out, there were no delays at check in or check out. Very amazing.