Rated 2 out of 5 by KSSLP Just an average place
This is an overpriced inconvenient accommodation. Our annual state convention is held in different places each year. The rooms and food here were just average, simple amenities were either non-existent or minimal. There is a charge for Internet service. Sheraton's argument is that all the accommodations in this area charge for Internet service. Which is why I think this is a location I will not stay in again. There are plenty of other locales that provide this amenity without charge - that are of higher quality. This location is in the midst of heavy congested traffic. There is nothing to make this worth coming back to.
September 25, 2014
Rated 5 out of 5 by Mark304 Clean and well kept
No issues at all. Everywhere everything was in its place. Hats off to housekeeping staff.
September 19, 2014
Rated 2 out of 5 by Noel14 Hotel
The room was to small and the dark carpet made it feel dirty! Didn,t like the elevator situation! Had to take one elevator to the lobby then change and take another to your room! Didn,t like that there were no free breakfast!
September 16, 2014
Rated 3 out of 5 by Brown72 Problems, problems
Good: room was clean, quiet and great bed
Bad: 'do not disturb' sign is designed to fall off the door handle EVERY time we opened the room door;
-restaurant could not seat us for breakfast one morning, offered the nearby bar--we went elsewhere;
-free hotel parking is inadequate; all but forced to use the valet parking or park across the street behind the hotel, means a long walk to go around to the front;
-I was using the 'Cash and Points' option and was surprised to see a separate, undisclosed fee to do this;
-hotel staff was unsympathetic for these issues
September 7, 2014
Rated 4 out of 5 by MsDarlene This hotel is a very nice hotel to stay at
I enjoyed my stay at the Sheraton Hotel at the Overland Park Convention Center. It's not my first stay nor will it be my last. Thanks
September 2, 2014
Rated 5 out of 5 by jcdp overall service
Supervisor Tom N was great as always. Extremely friendly and always makes a point to say hello during breakfast, etc
September 1, 2014
Rated 5 out of 5 by chip Wow! VIP treatment!
I travel a lot and I see a lot of hotels, so trust me when I say that my stay at the Sheraton in Overland Park was absolutely top notch! For me, it's all about the people. The food service staff were very professional, warm, and friendly. I ate several meals in and the cuisine was excellent. I can always tell a well run hotel by the attitude of the staff. I would highly recommend the Sheraton at Overland Park.
June 5, 2012
Rated 1 out of 5 by Disappointeddancermom Bad Dance Convention Experience
Booked for a dance convention. Requested 2 queens and a refrigerator. Got one king and no fridge. There was a rollaway cot that we did not want and it just took up space. Requested that the cot be removed, and it took more than a day to get it done.
Room was too hot and thermostat did not work. My daughter got only two hours sleep the first night because of the heat. Again, it took a whole day to get it fixed.
Part of the problem was overbooking, but this was a very bad experience. Gold status did not help us at all.
January 6, 2013