Rated 5 out of 5 by ChrisCG Beautiful, comfortable hotel
This was our second stay in a year and it was very nice. The staff is kind and helpful. The food we had at our event was delicious!! So was the buffet Sunday morning. We enjoyed the atmosphere at the bar as well.
Our room was clean and comfortable. Very enjoyable visit.
February 1, 2016
Rated 5 out of 5 by RyanU Quick overnight with the family
We needed a place to stay as we passed through town on our way back from MN to TX. It was NYE 2015 and I was worried that the people coming back to their rooms after midnight could pose a problem. The hotel is constructed very well and we didn't hear a thing. Staff is super friendly and the Club Lounge is very well appointed.
January 4, 2016
Rated 1 out of 5 by Sallen A memorable stay - not in a good way
I want to start by saying that as platinum member I have stayed at this property in the past and it never has been like this. This was an all time low for the front of the house staff at the Sheraton Overland Park. The problems started when I made a reservation at the Sheraton Overland Park using a free Sheraton weekend award (a non point redemption) that I had earned a few weeks prior to my visit. When checking in at the hotel I was greeted by an unresponsive and indifferent women at the front desk who said they had no record of the free night redemption and that I was being charged for the room. I explained and offered to show her that the free night was removed from my SPG account and it showed the free night award at the property. She said I needed to contact SPG. I was handed my room key and dismissed. After 40+ min on hold with SPG I was told by SPG that they had been in contact with the hotel and it has been resolved - the free night was being honored by the hotel as it was booked. Just to verify that everything was in order and to see if a Fed Ex had arrived under my name, I stopped by the front desk once again. The same women who first checked me in confirmed that the free weekend was being applied. When I inquired about my package, she without even checking the package log, insisted I provide a tracking number. After providing a number she confirmed that it arrived. Since I was now late for a lunch meeting, I requested the package be brought to me in the restaurant where I would be dinning and where I needed the item inside the box. I also requested that a cab be ordered as I had an early morning flight The same front desk employee confirmed that they would bring the package to the 1906 restaurant then wrote down a phone number for the cab company and handed me the card with the number. After a two hour lunch and no package delivered, I returned to the front desk for the status of the package. The small package was still sitting on behind the desk and I was asked to sign a $10 delivery charge for a package that was listed on the form as 10-20 pounds. After explaining that had the package been brought to me as requested I would not have problem paying for the delivery as well as a tip, although the package weighed 3 lbs and the charge should only be $5 as stated on the delivery form. Now finally to my room where I tried to order a taxi with the number provided. Come to find out and the number didn't work because the number provided by the front desk was incorrect- wrong area code. Unfortunately my Sheraton OP experience didn't end. The club lounge ran out of eggs for breakfast and after checking out and returning home, I checked my SPG account I found that in addition the free weekend night, an additional 7,000 points had been removed from my account by the Sheraton Overland Park - Without my permission. Back to phone with SPG and more time wasted trying to get things resolved and fixed. Wow, what a mess and not the way guest should be treated.
November 15, 2015
Rated 2 out of 5 by adeel2712 Noise in my Room
Starting at 10:30 pm there was a noise in my room that kept going on and on and was not letting me go to sleep, then I called the guest services who sent a engineer to take a look at it but he couldn't fix it so I had to change my room in the middle of the night because of that I had to do all packing as well, which was very discomforting.
When I was checking out no one at the check in counter acknowledged or was aware of the fact that I faced this issue during my stay.
October 29, 2015
Rated 5 out of 5 by CEETraveler Excellent Staff
The staff at the hotel were exceptional. We had a minor emergency in the room of a family member and the front desk and maintenance staff were very responsive. The problem was solved quickly. Even the bell/valet staff went beyond our expectations. The facilities and location were great as well.
July 23, 2015
Rated 1 out of 5 by TN1234 Very disappointed!
My son was married and had the reception at the convention center this weekend. I reserved 4 rooms: 1 for me and my husband, 1 for my 2 other sons, 1 for my sister and one for my parents.
My parents got to their room, the air was not working so they moved to a different room. The key card was not working well to open the door, they had maintenance come look at it, determined that the lock was broke. When my parents went back to the room at 11pm the lock was still broke when the issue was discovered at 5pm. So they had to wait 20-30 minutes for someone to get them into their room.
I got an email at midnight 7/17 stating that my 17 year old sons account was overdrawn. I had my credit card on file for their room already (had the personal read the notes) instead they accepted a debit card from a 17 year old! So I called right away and asked them to get his card off file. Yes, maam, I will. On Sunday 7/19, still holding money on his account and mine also...now it is 7/21 and still holding money on both accounts!!! Not acceptable!
I had bariatric surgery on June 3rd. I have a card from my surgeon that states that I should be allowed children's price do to the fact I can only eat 3 oz of food at a meal. I showed it to our server and he asked the manager if I could pay kids buffet price and he said, "NO". Guess what, I didn't eat with my 16 family members that were eating! Rediculous.
The only thing that was the saving grace in this whole thing was that the wedding was a success at the convention center. Thank you to the wedding coordinators!
July 22, 2015
Rated 5 out of 5 by ReiSenpai15 Great Hotel
My first time in Kansas and at Naka-Kon, tho I didn't get the room I had original booked, I was super glad with the hostility they gave me by offering something else and free Wifi.
The free beverage and snack while waiting in line was superb, I traveled from a looong way LOL (stayed at friends in KS)
I cant wait to return in 2016!
June 2, 2015
Rated 5 out of 5 by KWC73 Great hotel.
I've stayed at the Sheraton in Overland Park countless times for business over the last 13+ years. It is ALWAYS my preferred hotel, and always a great place to stay. The Staff is very friendly and attentive and the property is very well maintained.
March 31, 2015