Rated 5 out of 5 by 2
Rated 5 out of 5 by howardR A cut above the rest
First impression was excellent, with a friendly welcome from reception staff, added to by the personal attention and greeting from the Executive Assistant Manager who we had previously received emails from with answers to queries. The decor of the lobby is warm and inviting. The room is spacious and luxuriously appointed with highest quality bathroom including the best in plumbing accessories and marble finishes. A comfortable bath and fluffy bath towels. Simply superior. Staff in the Sheraton Carlton Nürnberg restaurant are also professional and attentive and the food excellent. Saturday evening buffet superb. We will certainly visit here again, from our home in Switzerland.
September 15, 2013
Rated 5 out of 5 by traveltime2020 Very friendly staff, well maintained hotel
The Sheraton Carlton is located quiet in a side street near the main train station. The service desk staff (with only very little exceptions) is extremely friendly and very helpful. They get creative when it comes to out fo order requests and are very helpful.
The room decor is rather new and well maintained. My room was looking out to a street, but the windows were sound proff enough to not notice any noise from the outside. Bed quality was good, even though the upgrade I got left me with two single beds instead of a king size I always prefer.
The breakfast was compact from the setup, but had everything I was looking for and more. Eggstation did a good job, even brought the prepared dishes to the table including any extra requests.
Platinum recognition was good (upgrade, bf amenity).
The equipment in the gym are well maintained, unfortunately there are only few options available, and you can often find everything is already in use and you have to return back to the room without any exercise.
Some minor issue: minibar never got refilled even after mentioning the issue.
Overall, can only recommend this hotel.
November 27, 2012