Rated 3 out of 5 by AR88 Average Stay
The stay was average and the staff aren't responsive. This is my 4th time in the hotel if not more and the whole experience is still average if not less..
There should be a major improvement to lift it to the standard of SPG and specifically to platinum members.
Furthermore I had an issue in the parking and the staff promised to get back but completely ignored and till today no response.
May 20, 2016
Rated 4 out of 5 by wetravel Good to have the Sheraton choice as well in NUE
This was our first stay at the Sheraton NUE. The Hotel is kind of hidden in a back street, but it is easy to find and parking was available. Check-in was friendly, we had two rooms. We had applied a SNA and received a Suite for the one room and the other were upgraded to an Executive room on the same floor. The Hotel does not have an Executive lounge. Room's are modern in typical Sheraton style and have all one needs and more. Same boring bathroom shower gels, shampoo, soap etc. as in every Sheraton. Hotel location is near the train-station and not far from the old city wall. Both can easily been reached in about 10 minutes. We found the service and staff attitude at the breakfast superior. Staff were super helpful, friendly, personal and accommodating. As SPG P members we received complimentary breakfast and the the 500 points. At 90 Euro the Hotel is a good value for SPG P members.
December 27, 2015
Rated 4 out of 5 by TravelAddict79 Nice and central hotel, good FO, good F&B
Had booked Sun-Wed and Thu-Fri and was on waitlist for Wed-Thu night. Had to move rooms (not a problem for me) but all worked out very well: Luggage automatically moved to new room, new keys waited, stays combined to one invoice. First time ever in 5 years of travel with up to 200 hotel nights per year that a situation like this seamlessly worked! Kudos to FO!
Also good F&B with selection of local and international dishes and a good variety of drinks, reasonably priced. Well done!
June 20, 2015
Rated 5 out of 5 by Willie Very upscale, well located
Terrific place to explore the town. Walk anywhere in minutes. Very nice rooms and breakfast. Get a snack in the bar.
December 2, 2014
Rated 5 out of 5 by AtaEly Wonderful Service Quality
this was one of my best experience...
Lisa provided a really exceptional customer service, paid high attention to details e.g. my departure requirements, taxi booking, breakfast...etc
everything was well prepared as per my expectation and I enjoyed my stay :)
November 23, 2014
Rated 5 out of 5 by LyonsUS1 Business trip
This hotel is top-notch!!! The rooms are very comfortable and clean, the breakfast was absolutely fantastic but best part of my stay was the staff. The staff is so friendly, cautious and caring while maintaining a most professional attitude.
Special thanks to Romy, Eva, Lydia and the breakfast cook… sorry I didn’t get her name.
September 2, 2014
Rated 5 out of 5 by djamila44 really got this time a really warm welcome
i got a really warm welcome from mr shneider who was really helpfull , great to found staff like that.
The breakfast was great with all gluten free products
i recommend this hotel
August 19, 2014
Rated 5 out of 5 by Andrey My favourite hotel in Nuernberg
Great hotel! Very central but still quiet, exzellent service, competent staff.
July 28, 2014