Rated 5 out of 5 by Club2430 Superb Service!
My favourite hotel customer service features are;
1. being recognised by hotel staff - it makes me feel valued
2. the hotel reading my profile before I arrive - makes for a far better stay
3. staff going out of their way to make sure everything is going well - reassures me my business is wanted
4. a loyalty programme that genuinely sets you aside for being a loyal customer and provides those added extras, which we all like to receive.
The Sheraton Congress met / exceeded all expectations and I enjoyed a wonderful stay. There was one small error o check out which was rectified within 5 seconds...
Another great Frankfurt SPG hotel.... Oh .... the restaurant is well worth a visit, the food was extremely delicious.. all the staff were excellent
February 13, 2014
Rated 4 out of 5 by wetravel not t far from FRA AP
This Hotel is a short ride away if you do not want to stay at the airport or one of the airport Hotels. Breakfast was great, good and fresh selection that would have meet all demands. There was a long line at check-out so I requested my bill via e-mail and that was not problem. Parking is expensive and I propose to include that for SPG Platinum members as a benefit.
February 1, 2014
Rated 4 out of 5 by Johnny1979 Good hotel
We had booked this hotel solely as a mini relaxing weekend. It definitely was relaxing. The facilities in the hotel were nice. The only two problems we had were on the website it said there were massages offered. We thought that meant onsite, when actually it was a massage company which came to your room. It just would have been nice if the website would have clarified that. And the other was that we booked the junior suite and the room was great, but the shower fixtures were not too good. Other than that, the staff were top notch. Very, very friendly. I will definitely stay here again.
September 12, 2012
Rated 5 out of 5 by Stunning Neti Subramanyam IBM - Stay 6/12/2011 to 9/12/2011
The Front office /Reservation desk staff very friendly and helpful.,
the standard room that is offered are with fruit basket ( 2 or 3 fruits)
The superiod room is offered with Mini Bar included. Yet the fruit basket ( two or three small fruit souvinir) adds more delite. Hope you will do that.,
The rates offered are very best rates to corporate guests., Am Indeed pleased to stay with you in my next visit.,
Kindly add couple of indian dishes in the breakfast since you wil surely expect more guests from India for their exhibitions visitis and also business visits., May be you can start with twice a week some indian dishes during breakfast time.,
December 12, 2011
Rated 5 out of 5 by Espana44 The Front Desk Staff was EXCEPTIONAL!!!!
Upon arrival, I was greeted by a very warm and friendly staff who recognized my Platinum status and afforded me every convenience and assistance. I was at your hotel for business and I was made to feel at HOME, by all I encountered, and the Front Desk Staff set the tone of my stay and the Food and Beverage staff continued to add to my enjoyable stay. The Breakfast/Food/Beverage vouchers coupons were a huge plus, Go SPG!!!!
March 23, 2013
Rated 4 out of 5 by Arkly Very comfortable stay
Good hotel of its class; slightly further out of town, but with excellent transport commections.
Smart, clean, efficiently run. Not a single hitch throughout a week's stay.
Breakfasts mostly good, although hot buffet slightly dried out on quiet days. Very wide, good choice of food in all areas of buffet.
Room comfortable, immaculately clean. Hot drinks much appreciated.
April 13, 2012
Rated 5 out of 5 by Wieland An Excellent Business Hotel!
The Sheraton Congress Hotel in Frankfurt is an excellent business Hotel. It provides the full package for a business trip as privacy, relaxing atmosphere and business comfort. The staff is always caring to make your stay an unforgettable experience.
I can only recomment this Hotel!!!
April 22, 2013
Rated 5 out of 5 by Victoria3140 Excellent stay, thank you
We stayed at this hotel and really enjoyed it. The location was convenient, right across the street from the tram. My rooms (we got two rooms) enjoyed a view of the beautiful forest. Staff was excellent and helpful. Thank you!
October 6, 2012