Rated 4 out of 5 by Travelbird Nice stay, but not special
I stayed at Sheraton Frankfurt Congress hotel for one night from 06.06. to 07.06.13. The location met my needs, the staff was ok, but not special. I came, stayed and left, without getting really excited about coming back. Mmm.. There was nothing wrong, but also nothing special during my stay... My favourite Sheraton hotel still is the Sheraton Stockholm where one is greeted warmly and everyone gives me the feeling that I "belong here" and not just stay here.
But wait, one staff member in Frankfurt did go the extra mile! It was a young man serving fresh orange juice during breakfast time and he really greeted me warmly (I was still sleepy..), came back with an extra orange juice and if I think of him now, I must say I will come back and have breakfast again! Thank you young man - unfortunately I did not note your name!
June 9, 2013
Rated 1 out of 5 by RM2013 Not up to a Sheraton standards
This hotel is too average for a Sheraton. The carpets need replacement and look dirty. The rooms have no safety box and the AC did not cool down the room. Staff at the bar was friendly. The front desk staff did not make me feel any special for being a SPG member. The event staff was friendly and accommodating.
I would not stay at this Sheraton again.
June 8, 2013
Rated 2 out of 5 by USExpectations Clean but not up to Sheraton Brand
The hotel is fine, but it's not what a US business traveler expects from a Sheraton. Rooms are small, beds are small, sheets are thin and starchy, and decor is dated.
June 5, 2013
Rated 4 out of 5 by zenolein Dieses Hotel ist komfortabel und bietet einen angenehmen Aufenthalt
Das Hotel erfüllt alle Ansprüche für einen angenehmen Aufenthalt, das Personal ist sehr freundlich und zuvorkommend, kompetent in allen Belangen.
May 8, 2013
Rated 5 out of 5 by Damir I am very satisfied
Excellent hotel! Only one thing disappointed me: air conditioner doesnt provide warm air. I had to turn it off at night because there was too cold in the room. Pool, fitness center and spa - excellent.
May 2, 2013
Rated 5 out of 5 by Wieland An Excellent Business Hotel!
The Sheraton Congress Hotel in Frankfurt is an excellent business Hotel. It provides the full package for a business trip as privacy, relaxing atmosphere and business comfort. The staff is always caring to make your stay an unforgettable experience.
I can only recomment this Hotel!!!
April 22, 2013
Rated 5 out of 5 by Espana44 The Front Desk Staff was EXCEPTIONAL!!!!
Upon arrival, I was greeted by a very warm and friendly staff who recognized my Platinum status and afforded me every convenience and assistance. I was at your hotel for business and I was made to feel at HOME, by all I encountered, and the Front Desk Staff set the tone of my stay and the Food and Beverage staff continued to add to my enjoyable stay. The Breakfast/Food/Beverage vouchers coupons were a huge plus, Go SPG!!!!
March 23, 2013
Rated 4 out of 5 by Johnny1979 Good hotel
We had booked this hotel solely as a mini relaxing weekend. It definitely was relaxing. The facilities in the hotel were nice. The only two problems we had were on the website it said there were massages offered. We thought that meant onsite, when actually it was a massage company which came to your room. It just would have been nice if the website would have clarified that. And the other was that we booked the junior suite and the room was great, but the shower fixtures were not too good. Other than that, the staff were top notch. Very, very friendly. I will definitely stay here again.
September 12, 2012