Rated 3 out of 5 by Francis1970 Globally a good hotel
Nice staff, efficient checkin and good level of information provided. Upgraded to a suite, however it was a kind of very old room, with a direct view on the roof of the building beside. Not sure if all the rooms are that old, but this one needs to be refurbushed. No loundge available.
September 15, 2015
Rated 4 out of 5 by Manny62 This hotel have a good location and neirghboorhood
It was a nice location, good service, very clean, and courteous employees.
June 22, 2015
Rated 5 out of 5 by PineTree15 Great Sheraton, Great Stay
Great SPG Platinum Recognition. Spacious Rooms. Very Friendly Staff at Front Desk and Restaurant. Large Pool, Fitness, and Sauna Area. Great Overall Stay.
June 10, 2015
Rated 3 out of 5 by thevlture No air conditioning
Be warned. This hotel has no air conditioning. If you are forced to stay here, do not get a room on the front door side of the hotel where the sun will hit in the afternoon. It is a shame that guests have to game the check in process to be only somewhat comfortable. I was unable to sleep due to the heat. This is not a new problem either. It has been a problem with this property for the eight years I have been forced to stay here (my business books my travel). Hotel management either does not care or is too cheap to do anything about it. Also, on my last stay room service literally ran out of food. How does that happen? The restaurant is great but I would not recommend staying here.
June 9, 2015
Rated 5 out of 5 by Club2430 The Warmest of Welcomes
The way you are welcomed at any hotel is a precursor to how the stay turns out.
I always receive the warmest of welcomes, even if I have not stayed for a number of months.
Staff turnover is low, which says a lot about the hotel.
Great hotel, wonderful stay, superb staff, will be back again soon...
March 20, 2015
Rated 5 out of 5 by Mein Well done
I always do live in the Arabella Sheraton at Lyoner Straße, if I have some business meeting at Frankfurt. It is a good place to stay, close to airport, train stop and Autobahn. There is a good bar, excellent breakfast, and I always find a good sleep.
January 8, 2015
Rated 5 out of 5 by Kanna43 This hotel has great features
Quiet environment, good service
November 28, 2014
Rated 5 out of 5 by Club2430 Faultless
First time back here in 6 months and the SPG amour this hotel gives is just unbelievable.
It may have been a Saturday night in a hotel positioned away from the city centre in an Industrial / Business park (it is only 2 stops on the S Bahn from the airport)... but the service levels in all areas were very high as was the hotel product..
Welcome by name, was a nice touch, room was excellent, meal was lekker (very) and I still don't quite understand how my bar bill came to only Euros 14....
My star ratings truly reflects the standards in service I received.... Well done and many thanks...
November 23, 2014