Rated 1 out of 5 by RM2013 Not up to a Sheraton standards
This hotel is too average for a Sheraton. The carpets need replacement and look dirty. The rooms have no safety box and the AC did not cool down the room. Staff at the bar was friendly. The front desk staff did not make me feel any special for being a SPG member. The event staff was friendly and accommodating.
I would not stay at this Sheraton again.
June 8, 2013
Rated 3 out of 5 by nick not up to SPG standards
Even thought I was paying a full rate on the executive floor, breakfast was an expensive extra. My newspaper never came in the morning, and although billed as an "Airport Hotel" there was no airport shuttle. These extras added almost a hundred EURO to my stay, which means I could have stayed in the center and had a more pleasant evening for less.
March 23, 2013
Rated 5 out of 5 by Abraham11 A super hotel
Although a 4 star hotel, it offers all the amenities and luxuries of a 5 star hotel. Most responsive staff and very comfortable rooms and public area make a stay here very pleasant
May 13, 2014
Rated 3 out of 5 by Grate300 No club lounge / No suite upgrade (platinum)
Club Lounge is not available at this facility. good luck getting upgraded If you're a platinum member. Staff said there's construction near 12 th floor, but I headed up there later that day, and apparently there were many guests on that floor. Oh well, I enjoy the stays in the states better.
September 16, 2012
Rated 2 out of 5 by ibellini disgusting
not gonna dwell on it too long but charging 16 Euros (more than $20) for 24 hours use of internet is just disgusting!! That's really a shameless way to trounce the customer in any way possible. NEVER going back to this hotel and for sure will consider other chains for my next trip
November 20, 2012
Rated 4 out of 5 by spgX internet should be included in all rates
Overall I was satisfy, however, I'm not on a cruise boat where telecommunication is a challenge. Having an internet fee that is multiple times what a cellular operator is offering is kind of "from the previous century" approach. It's way too expensive.
March 1, 2014
Rated 5 out of 5 by DaveF0514 Always a great experience
Outstanding restaurant and bar.
May 20, 2014
Rated 4 out of 5 by AndyL Rude Bell Captain
With the price i paid, i would have given this hotel a high rating if not for the bell captain. I booked 3 rooms for a total of 4 persons check in 1st June 2014 at 930pm and check out the next day 900am. We have a fight to catch at 10:00pm so we have to leave luggages with the hotel so we could visit the city. Each of us have a big luggage and a cabin size luggage. But the bell captain are not happy with the number of bags we have. He said we have too many luggages and no place to store them and he further indicated that each bag should be charge a fees of Euro 10 under normal circumstances but he waived the fees for us this time. He clearly showed his unhappiness with his expression and word put forward to us. My question to the hotel : is that a policy that you charge for bags keep with you under this circumstance? I had travelled the world and never been asked to pay for storage fees before. I am SPg gold member and never met a bell captain like him before. i have booked 3 rooms with 1 adults each in 2 rooms and 2 adults in the other room, i think our luggage pieces is reasonable and we have been travelling 2 weeks from Asia and also attended a trade fair, so we have fair luggages. Considering that we only spent a total of 12 hours in the room, i presume we are reasonable to expect enjoy a little convenience provided for by all decent hotel.
June 4, 2014
Rated 3 out of 5 by PL123 Used to be better
This particular hotel used to be good in may respects, but has lost a lot in the last few years, in terms of the room comfort and amenities being up-to date.
Reception staff was business -like, not very welcoming, SPG recognition was minimal at best
October 2, 2013
Rated 4 out of 5 by Neodoc Nice Sheraton ... but not close to city center
This Sheraton meets all the expected amenities (except ice but this Europe!) but this great hotel is well away from City central and not too convenient. The staff are very helpful and the health club and restaurants are excellent.
April 20, 2013
Rated 5 out of 5 by Ben51 Hotei ideal
This hotel offers everything that a business man expect.
May 13, 2014
Rated 1 out of 5 by Rich342003 Terrible stay
While staying there, terrible construction noise, ie...jackhammering all day while trying to sleep. No Air Conditioning, no Conscierge Lounge, absolutely the worst stay I have ever had with SPG.
August 25, 2012
Rated 1 out of 5 by Lilind Overpriced
Old and needs renovation, public internet available only in lobby , in rooms you have to pay and it's not cheap. Staff has some 70's attitude and does not understand the concept of service.
January 20, 2013
Rated 2 out of 5 by USExpectations Clean but not up to Sheraton Brand
The hotel is fine, but it's not what a US business traveler expects from a Sheraton. Rooms are small, beds are small, sheets are thin and starchy, and decor is dated.
June 5, 2013
Rated 4 out of 5 by ozzy60 biz trip
a good couple of days business meetings and stay at the hotel. Not the most cost effective but helpful staff.
March 22, 2014
Rated 3 out of 5 by Chris612 Expected Too Much
A bit embarrass after raining, upon check in the front line staff still ask how are you while he looked at me im totally wet. Too irritate me
October 14, 2013
Rated 1 out of 5 by GuestAprilFrankfurt Price Performance Unsatisfactory
Paid for 2 nights 329,80 Euro, got a room with view on garbage container. Room not at all soundproof (outside window, inside horrible).
April 11, 2013
Rated 2 out of 5 by jana100 This hotel needs improvement
I would expect higher standard from Sheraton international chain. Room was really nice clean but the rest was just wrong.
October 8, 2013
Rated 3 out of 5 by Philip unsolved reservation problem
My hrs reservation couldn´t be found even I represented reservation number etc. Because of that I got charged twice.
April 1, 2013
Rated 4 out of 5 by TheCon WIFI
It would be great if you include internet access in your rates like many of your competitors.
February 25, 2013
Rated 5 out of 5 by Wieland This hotel has excellent food
My last stay at the Sheraton was excellent, especially because of the delicious food.
September 2, 2013
Rated 4 out of 5 by Aloysha62 Good Location
Hotel is good and the location suit me very well due to closeness to my office.
September 5, 2013
Rated 5 out of 5 Nice hotel with perfect sevice
Nice hotel with perfect sevice.
October 2, 2013