Rated 3 out of 5 by Magsmum Pleasant stay but a few negatives
We have stayed here before and had a fabulous stay so were really looking forward to returning. Overall a pleasant stay but a few disappointments. Absolutely no recognition of platinum status and had to go back to the desk to receive welcome gift as it was never offered. Placed on the club floor but there were no amenities. In the past we stayed on a weekend so received vouchers for restaurant but could still access cold drinks and coffee. Nothing available at all in the lounge and no fridge in room (was told only in suites). Missed having cold drinks. When I inquired about the change I was told the new policy was because nonclub guests were sneaking up and taking drinks. Too bad the solution was to eliminate the privilege rather than improving security or adding key access to fridge. Sounds like a cost saving measure to me at the expense of status guests. Will be returning to hotel with our kids in June for another weekend stay and hope the hotel will provide a fridge so we have access to cold drinks (that we will have to bring...).
May 19, 2013
Rated 5 out of 5 by worldtravelernewyork Special thanks to Nancy and Kevin
It's always a pleasure to feel like a valued customer. Kevin (check in rep, night shift) and Nancy (who manages the club lounge in the morning) are both Best Practice / Best in Class at what they do. Special thanks to them. Best, Marie H.
February 16, 2013
Rated 3 out of 5 by dee56 so disappointed!
I booked a room and then called to confirm that I could be sure to have 2 beds as I was staying with my 86 yr old dad! I was assured it would be no problem! Upon arrival, I was informed there were no more rooms with two beds or cots, so they offered me extra bedding to sleep on the floor! At about 10PM they found an inflatable bed to put in my room, which unfortunately did not hold air! I had just recently joined the SPG program. The elevators were not working consistently, so to get upstairs you must go outside and around the building to go up the stairs! I am incredibly disappointed in this hotel.
March 19, 2013
Rated 2 out of 5 by dave0611 Dining experience was terrible
Accommodation was fine. the dining experience was aweful. I booked a table for 10 colleagues at 7pm. It was 20 minutes before we received the menu, its was 45 minutes after ordering before we received appetisers and then entrees were eventually served at approx. 9.20pm
January 24, 2014
Rated 1 out of 5 Beware - Platinum Members are treated no differently
I spend ~100 nights a year at Starwood Hotels. This Sheraton is one of the worst in terms of service and comfort. 1st: The day I checked in I had to walk 6 floors with my luggage as my the elevators were not working for over 4 hours.(the staff did not even bother to show any concerns/apologies). 2nd: I had to check out a day early due to a change in plans - it was 7pm. The hotel flatly refused and said that I had to pay the one night. I politely explained that I spend ~100 nights a year , I am platinum member and that the $190 nightly rate does not come out of my personal checking out. As a platinum member of Starwood I was just disappointed that for $190 they would refuse. The Front desk manager did not even make an attempt to rectify the situation. Or at least pretend that she cared. It is not about the $190 at all - to me it was about the mutual respect. The respect I give Starwood for all my business travel. And the respect I get back when I need.
December 6, 2013
Rated 5 out of 5 by Aimee1 Staff was very helpful
They were very patient when I had trouble with CC. They fixed the drain when the stopper became stuck in closed position. They took care of the "elephants playing basketball" in the room above us.
The room was clean, no bedbugs and the staff were helpful.
My only wish was a complimentary breakfast instead of having to upgrade $20 to get breakfast "included".
January 20, 2014
Rated 5 out of 5 by livinginclouds Very Comfortable
The staff was friendly and courteous in accommodating our large group. I enjoyed how easy it was to get to the train station to go into New York City. The pool is small but the spa was a treat. The bed was so comfortable and the hotel was very quiet - I never heard anyone else. My only complaints were that the elevators were so slow in arriving and i would recommend that coffee be served in the lobby on the weekends. It was too bad that breakfast was not included with the room but we found a wonderful diner just down the road.
January 9, 2014
Rated 5 out of 5 by bp1216 Great service, very clean
Staff was super accommodating. Room was very nice and clean; beds were comfortable.
January 21, 2014
Rated 5 out of 5 by Tsvet Great Location and Fantastic Staff
My organization has been using this hotel to accommodate between 75-90 seminar participants. Managing a group of this size can easily become a problem, but not for the fantastic staff at Tarrytown Sheraton. As the seminar director I worked with Erin and she was simply put SUPERB - always available to accommodate changes in the rooming list. Front desk staff, restaurant staff were all excellent too. Without a doubt I would recommend this hotel for any group. Staff is not only professional, but extremely friendly and pleasure to work with.
August 9, 2012
Rated 2 out of 5 by Alan0114 Heating units are noisy and annoying
The heating units in the rooms all seem to have the same feature - even when they don't need to (and even when they are turned off) they run every few minutes for 10-20 seconds. All night. We changed rooms: same thing in both rooms.
If you like a good night's sleep, and are sensitive to noise, this is not the place for you.
The quality of the heating unit was in line with the general construction quality of the room, which was shoddy, though usable.
January 10, 2014
Rated 1 out of 5 by bugs234 FILTHY CARPET, BUGS, HAIR.
WAY OVER PRICED UNLESS YOU LIKE STAINS IN YOUR CARPET, BUGS CRAWLING ON YOUR FLOOR, AND LONG HAIR IN THE SINK. I TOLD THE PERSON AT THE FRONT DESK ABOUT IT WHEN I LEFT AND ALL THEY HAD TO SAY WAS "I'M SORRY" RIDICULOUS!
November 7, 2013
Rated 3 out of 5 by atal Club Lounge a Disappointment
I stayed there a few times 3 years ago. Back then, the Club Lounge had a nice continental breakfast and snacks in the p.m. When I stayed there June 22-23 this year, the Club Lounge had nothing except coffee/tea (not one snack -- not even an apple or a bag of pretzels), and was messy through my entire 24-hour stay. It needed vacuuming and straightening. The extra $$ that I paid for Club Level was wasted, other than being on the top floor.
June 24, 2013
Rated 4 out of 5 by SandyL515 Hotel was Nice but had some issues
The staff was very friendly and exceptionally attentive overall. However, on Friday the restaurant was not open at lunch due to "an incident in the kitchen." Sunday, the kitchen was NOT open again for lunch due to another issue with the kitchen. Then on Monday morning there was NO hot food. This was very inconvenient as my husband is Diabetic and needed to eat. The one time that I had to go buy food outside of the hotel and bring it back, he had to eat it in the lobby. He was not able to eat it in the empty restaurant even though there was NO service going on. It would be nice if there had been microwaves in the room and exhaust fans in the bathrooms.
November 12, 2013
Rated 3 out of 5 by sonorguy 4 week's experience to date
I have been staying at the Tarrytown Sheraton for 2 or 3 days a week since early October.
1. restaurant service is abysmal / slow. last Wednesday I sat in the dining room for 15 minutes and never saw a server. The restaurant was not very crowded, but even when it is crowded, there never seems to be more than 1 waiter and 1 cook.
2. Morning breakfast buffet is supposed to be ready at 6:30 AM. it rarely is. bread, rolls and bagels are uniformly very stale, each and every visit. yes I have complained. makes no difference.
3. Walls seem to be thin. Last week there was a loud couple in the room next door. it took almost two hours of management intervention with the couple before I was finally, finally, allowed to relocate to another room. I got to bed about midnight.
On the plus side -
1. beds are very comfortable.
2. Rooms are always very clean
November 16, 2011
Rated 3 out of 5 by worldtravelernewyork Club Lounge amenities
I have to say it's been disappointing the last 2 weeks with the food availability at the Club Lounge. This past Monday, there was no breakfast in the lounge and there was no food at night as well. Nancy is really missed when she is not there in the morning. it good better later during the week but I have to say that my colleagues have mentioned that service at the lounge has gone down the last couple of months.
April 27, 2013
Rated 1 out of 5 by kamran terrible experience
The hotel decided to test their fire alarm from 9am until 12pm. I was not informed of this when I made the reservation, nor when I checked in. I was in NY for business, and had yo be on a congerence call that morning. Due to the alarm I had to check out early, and postpone my business. Manager wasnt at all apologetic, in fact was very rude. I would never suggest this hotel to anyone.
June 21, 2013
Rated 1 out of 5 by wayno53 The Worst Sheraton I Have Ever Stayed At
I have stayed at many Sheraton's over the years and by far this was the worst experience at a Sheraton Hotel. The staff went from inexperienced to the most rude hospitality staff I have ever encountered. The restaurant could not accommodate our family, the service and attitude was horrendous and the food mediocre when it finally came.
May 13, 2013
Rated 5 out of 5 by Anchovi No club on weekends.
Platium access. Everything fantastic. Except when our crew all with club access was told that there is no club ammenites on the weekend. I'm not sure about you, but if you are a business traveller, work doesn't stop on the weekend. It has a great restaurant and amazing bar tender took care of me. He was the the best part.
March 24, 2013
Rated 2 out of 5 by julie22 Less than we expected
We qualify for Starwood hot rates, and have used them at many Starwood hotels in the U.S. and internationally. When we asked for our dining discount card in Tarrytown, we were told that "this property doesn't participate". This is the first time we have EVER been denied this expected perk!
February 22, 2012
Rated 2 out of 5 by Donna904 Overrated
This is not a category 4 hotel , dont waste your star points. The staff was indifferent and in no way helpful. I had to call three times to get on the internet when they could have told me a simple instruction the first time. They were annoyed that i had to call about it at all and basically gave me any answer to get off the phone. The couch looked like it was taken from the curb- ripped and stained. we wouldnt even sit on it. I wasited two hours for a roll away bed to arrive after seeing that the pullout bed was brokenmen and unable to be slept on. IT arrived at 10:45PM. When it did i had gone down stauirs for something. I returned to the room to find a hotel employee had let himself intop the room where my husband and three year old were asleep in the bedroom. Totally unaccaptable. I had to wait 2 hours to go to sleep they could have waited 5 minutes for my return to set it up.
The pool is not a pool.. it is more like a physical thereapy area, and in now way what youwould expect from a category 4 hotel.
August 9, 2012
Rated 2 out of 5 by DRMawson Nickel-and-dime charges
I stayed one night at the Sheraton Tarrytown and was satisfied with the hotel, with one exception. I was unaware of some hidden charges.
I understand that New York area hotels are now charging for wireless connections in the room, but I thought $10 was a bit high for 24 hours. Also, I booked the hotel through Hotwire and was told upon checkout that there were no additional charges.
I just received my credit card bill and discovered a $4 charge. I called the hotel and was told that I was billed $4 for the bottled water in the room. Not only was informed of the charge upon checkout, I wasn't given a receipt. (I didn't think I would need one because I was told I was all set.)
This is nickel-and-dime stuff, but I really think the hotel should be up front about all charges.
Also, when I called the hotel today the staff member grudgingly apologized for my not receiving a receipt upon checkout, but made no attempt to make good on the faux pas.
Suffice to say, I will not be staying at another Sheraton in the near future.
November 23, 2011
Rated 5 out of 5 by santri1969 Stayed here for a wedding - good hotel
Stayed with family for a wedding over a weekend - decent small hotel, good SPG platinum recognition, lounge was closed but got restuarant coupons, staff was good - overall a very decent sheraton experience.
June 21, 2013
Rated 4 out of 5 by scubawife Perfectly Fine
We stayed at Christmastime rather than at a relative's house. Location is convenient for Hudson valley and Sleepy Hollow.
Hotel itself has very comfortable rooms and nice bathrooms. Great blackout on windows.
Good selection in Club Lounge for breakfast
My only complaint might be the flashing light from the fire protector; it flashes all night long, can be annoying but I do realize it is necessary & probably required by law.
December 29, 2013
Rated 4 out of 5 by kkhale Complaints
No coffee or tea at reception not good. The sink faucet sprayed all over. Asked for a fan at check in was never answered to. Late maid service. no refrigerator in room.
March 18, 2013
Rated 4 out of 5 by Joe222 Responsive
Had a noise issue with room next door. Management was extremely responsive. Clean, nice hotel.
May 28, 2013
Rated 5 out of 5 by Donna64 This hotel was awesome!
Clean, nice rooms, great staff, good food.
May 13, 2013
Rated 3 out of 5 by VinceNJ Nice hotel, but...
Hotel was nice, as was the room. However, quite annoying to have leftover coffee grounds (I think?) in my cup of hot water dispensed through the coffee maker. Happened 4 times. Took a call and a trip to the front desk to get a new machine. Did I mention being awaken at 1 am by loud, laughing hotel guests trolling the halls (probably drunk). I thought I was staying in a college dorm. You would think they'd put Gold SPG members on a quiet floor; or keep all the young guests from the wedding party taking place that night on the same floor, away from everyone else. And the front desk clerk didn't even ask us at checkout if we enjoyed our stay!
December 7, 2011
Rated 5 out of 5 by Stacy88 Great Location and well put together hotel
My husband and I were staying in the area because our son had an official visit to a nearby college. There are lots of hotel choices, but since we are Starwood Preferred guests, we chose to stay in this one in Tarrytown. This hotel is well put together. From the lobby to the guest rooms, it is nicely furnished and very accomodating. There is a very nice restaurant and bar. The food was excellent and the drink prices were good. There is a lot to do in the area: take a train into NYC, take scenic views of the Hudson River, or simply go and enjoy downtown Tarrytown. Whatever your need
November 25, 2013
Rated 1 out of 5 by TLR031213 Hotel was overbooked
I arrived at the Sheraton Tarrytown just before midnight. I was told that unfortunately there were no rooms available and that they had booked me at a comparable hotel for the night. They were extremely apologetic and said that night's accommodations were at no charge to me. That did not change the fact that I had reserved my room two weeks prior and that it was quite an inconvenience to be shuttled back and forth across town in the middle of the night and then early the next morning. I overheard an employee mention that the hotel was booked at 106% that night. My company uses the Sheraton Tarrytown extensively, and I will certainly share my experience with them.
I must also express my dissatisfaction with the service received in the hotel restaurant. It was extremely slow. I waited so long at breakfast that I was gathering my things to leave without eating when the food finally arrived. I had deliberately ordered yogurt and a muffin to minimize the time required, based on my experience the previous day. The staff showed no sense of urgency despite the large number of business travelers they were serving.
I must point out that there were a few positive aspects to my stay. Sean was delightful. He transported me from the other hotel and did his best to smooth over the situation. He is a great asset to the organization. In addition, the room was clean and very nice, and the bed was very comfortable.
Regardless, I cannot recommend the Sheraton Tarrytown due to the mishandling of my reservation and the acknowledged overbooking of the hotel. For those who do choose to stay there, I highly recommend that you plan to eat outside of the hotel, especially if you are on a tight timeline.
March 16, 2013
Rated 1 out of 5 by Shari9 Needs major improvement
The TV and phone did not work. The bathroom tub was clogged and the tub filled up with hair and slim from previous guests. We could not wait to check out and get to another hotel.
December 30, 2013