Rated 5 out of 5 by Robin22 Great features with extremely friendly staff
The staff in this hotel always go way above what I expect from a hotel. The bartender Sam is always friendly and helps make the time in the hotel feel more like "home". The rooms and lobby are clean and well maintained. The location is great when traveling in this area.
February 14, 2013
Rated 5 out of 5 by Bill9720 Excellent Stay
The staff at this hotel was magnificent. From the greeting I received when I walk through the door to the check-in and the wait staff I could not have asked for anything more. They were thoughtful and experienced and met and surpassed any expectations.
June 9, 2013
Rated 4 out of 5 by Jussi75 Very nice stay close to NYC
We were staying in Tarrytown after spending the day shopping in the nearby Outlet park and on our way to NYC.
The stay was overall very nice, only downside was lack of free drinks at the Club Lounge. Snacks and breakfast in the lounge was though nice continental one.
July 19, 2012
Rated 4 out of 5 by ASkillz Weekend Escape
Came up to area for a quick getaway and to see Kykuit. Easy to get to. Not much around the area but their are 2 diners, a friday's and grocery store close by. Pretty much and industrial park. My stay was comfortable, but wouldn't stay here for a long period of time.
August 15, 2012
Rated 5 out of 5 by Anonymous Attentive to detail
Well-staffed front desk, clean environment, very comfortable beds, and made an effort to have "quiet hours" after 10 pm, which we appreciated. Our only concern was that the shower floor material was slippery when wet. Suggest adding treads.
June 9, 2013
Rated 4 out of 5 by Randy19 Great option
Stayed for a wedding - very nice hotel, met all of our needs except the restaurant closes at 10:00pm. Large groups of people congregating from from 3 different weddings were looking for food after 10. Internet is pricey too. Other than that... fantastic.
October 10, 2012
Rated 5 out of 5 by NickWC Great Stay!
As usual, the staff was very courteous and efficient. The rooms are always very clean and the food at the restaurant is exceptional.
August 22, 2013
Rated 5 out of 5 excelent option
the Hotel offers great features, like price, accommodations, great room, excellent service and personnel attention.
Breakfast is not up to the category of the Hotel, it need to have more options in the buffet service on Sundays.
June 18, 2013
Rated 3 out of 5 by Duck1 Son's wedding
The staff was friendly & courteous.
The lighting in the rooms was inadequate.
It was inconvenient that there is no restaurant or room service between 2-5pm.
The buffet breakfast was inferior for the price of the meal.
June 16, 2013
Rated 5 out of 5 by Jcg1111 Terrific hotel!
I found my stay here relaxed, taken care of and the staff was so impressive. Amazing customer service.
My only comment is the breakfast was extremely slow in the morning when it is advertised as 15 minutes and my sausages came out raw.
December 27, 2012
Rated 5 out of 5 by navajo Very nice but small.
Hotel staff and housekeeping are very friendly. It is in a good location away from the hustle of NYC. But close enough to visit or see a show every day. Restaurant is too small and there is never enough help. Food is not the greatest.!
January 2, 2012
Rated 4 out of 5 by LMN730 Great Staff
From the time we walked in the door to check in until the time we checked out (late, mind you) the staff was professional, attentive and extremely courteous. What a great hotel and I thoroughly enjoyed my birthday celebration!
August 3, 2012
Rated 2 out of 5 by checkerpants why pay for wifi?
a $10 charge for wireless is absurd. the tv remote was nonfunctional. and some idiot knocked on my door and jiggled the knob at 1 am despite (or because) of a do-not-disturb sign. the building did not appear to have stairs.
November 14, 2012
Rated 5 out of 5 by Carol36 It is the people that make a great experience
The staff were very helpful , especially Sean. He took the time on our drive to the train station to highlight Tarrytown and show us where to purchase our train tickets. This is above and beyond service you find today.
April 7, 2013
Rated 3 out of 5 by Johnval One out of two elevators out of order
Two many kids having parties/gatherings without being supervised. Running and screaming in the halls. Between the elevator not working and tons of kids using the hallway as another room I would rethink about coming back
March 4, 2013
Rated 5 out of 5 by EdHouston Excellent in every way
Beautiful property and location. Best fitness center I've found...a wide choice in equipment including kettle weights. Had a great lunch and a drink outside on the patio that evening. Room was very comfortable as well.
August 26, 2012
Rated 5 out of 5 by CathyRN Wonderful and caring staff
I am a frequent guest at the Sheraton Tarrytown and am always made to feel welcome and at home. My needs are always accommodated. It is great to be greeted by smiling familiar faces. The entire staff is wonderful.
November 19, 2012
Rated 5 out of 5 by Justin74 Great Place to Stay out of the City
I travel a lot -- and last week got stuck in the city longer than I had planned. Right away i thought of this hotel -- about 30 min from the city -- booked it online -- and done..Would definitely stay there again.
October 8, 2012
Rated 4 out of 5 Great stay!
Was there for business and really enjoyed my room. I just wish there was a microwave and refrigerator. At this price point you would think it would be included.
July 15, 2013
Rated 4 out of 5 by Basketball Cleaning Staff
Across from my room was a room where the supply of towels, sheets etc was kept. The cleaning staff woke me up with their talking, and then talked what seemed to be continually for about 45 minutes.
April 29, 2013
Rated 4 out of 5 by k1957 Lobby "Greeter"
I think the gentleman in the lobby that greats you in the lobby in the morning is #1 - always there to help and assist - One morning last year he even offered to scrape my windows that had ice on them.
October 29, 2012
Rated 5 out of 5 by yellow31 James Hodges
The Hotel was very clean, even with dogs in the hotel , the hotel was excellent, clean and not smelly.The staff was excellent.Russell, took care of all of our needs ,he was friendly , and very helpful.
August 5, 2012
Rated 4 out of 5 by newyorknative Mostly good
I was pleasantly surprised with just how wonderful the staff was! Extra accomodating in every aspect, but I think it's because they know the hotel falls short on a few things...The club level is not at all like other sheratons. It does not have a separate enclosed space with beverages and snacks available all day, instead it is a sitting area in front of the elevator where the doors open. Hardly cozy! In additon, there is not a single ammenity within the space, no snacks or beverages or even water! What a waste of extra money for the club level. Instead, this hotel says you go to the bar area from 3-5 and order an appetizer from the bar and get a bottle of water from the "market" behind the check in desk. This is HARDLY accomodating, since with three little kids I chose the club floor so we didn't have to go up and down the elevator every time we wanted a drink. Also, I wanted a closed area for the kids to play, not by the elevators! This is not nearly as safe or convenient. But the staff is aware of this poor design and will make every effort to offer to help with drinks, snacks, etc.
August 15, 2012
Rated 4 out of 5 by CMRdigsvb Room was great but...
The hotel was great, the room was clean great bathroom the only thing missing was a small refridgerator. Mini bar is definitely not needed but a fridge I feel is needed.
June 17, 2013
Rated 5 out of 5 by Deb13 Spacious Suite!
We had a delightful time! The accommodations were wonderful. We enjoyed our martini's before dinner and the Osso Bucco Chicken Wings were incredible. Overall, it was a great time for both of us.
January 28, 2013
Rated 2 out of 5 by alag7071 Inconsistent Service
My family and I made a last minute reservation at this hotel on Dec. 26, 2012 due to a snow storm and very bad traffic in the area. I think many other guests did the same and the hotel and some of its staff seemed overwhelmed and unprepared to handle the volume.
My biggest concern was with the restaurant service. My family and I were ignored (as were many others after us) while waiting to be seated. None of the waitstaff or the bartender even acknowledged our presence. We were eventually seated by a member of the front desk staff who was instructed by the hotel manager to help us. After being seated the bartender came over quickly to tell us we couldn't sit there because the table had been reserved.
After I spoke with the hotel manager the bartender (again with the help of the front desk staff) was able to find and clear another table (the restaurant was not even half full) for the party with the "reservation". Service was slow from there on but the food was very good, albeit a bit overpriced in my opinion.
Unfortunately the restaurant service overshadowed what should have been a nice stay.
January 8, 2013
Rated 5 out of 5 by Carol14 Great value, impeccable room!
Excellent. That is all I can say. And whatever you do, do NOT follow directions to this place on Mapquest. Follow the terrific directions on the hotel's website!
June 17, 2013
Rated 4 out of 5 by doxie98 pleasant stay
stayed there for Christmas. Very cozy by fire. Staff welcoming and accommodating. able to take our small dog. will stay again. clean and comfortable. nice to be near supermarket, too.
December 27, 2012
Rated 2 out of 5 by Sorry Wrong choice
Elevators broken for most of both days
Heat/AC didnt' wotk properly
No media or directions for local area or trip to NYC
Staff at Front Desk wasn't very polite or helpful.
January 22, 2013
Rated 4 out of 5 by phla wedding stay
The hotel was fine except the elevators were having an issue with the number of people it would hold making it more timely for people to go up and down to their rooms.
December 5, 2012