Rated 4 out of 5 by TD66 First day Awesome
We were treated like royalty when we first checked in. Because they do not maintain the club room on week ends. we were given appetizer and breakfast worth $28 each. I chose a free drink for my gold membership. They gave me an extra coupon for my husband. We sat at the bar and watched the US-Canada hockey game while we drank our drinks. The food manager made our drinks and was the delight of our stay. We chatted with him and other guests. Each time we came to the restaurant he went out of his way to make us feel welcome.
The next day we went to NYC early. The staff gave us excellent directions to the train station and the free parking there.
Then we arrived back in our room all ready to enjoy its luxury. Low and behold, no one had cleaned the room, exchanged towels, refilled the shampoo, etc. Evidently no cleaning staff had even entered. We called downstairs. They offered to send up fresh towels. We said no. Everyone knows how you put your life on hold until someone decides to show up, etc. We were exhausted and just wanted to sleep. I told the lady to tell the staff the next morning when we checked out. Those at the desk the next morning seemed clueless of the situation. (To top it off the coffee on the club level was out that morning and since they had not refilled the coffee in our room... I needed caffeine when checking out ) They FINALLY gave us 10 percent off our room. (Make sure you know your math--at first they indicated 10% would be $10. ) I re did the math for them and then all was ok. I felt bad. I feel customer service should have a remedy ready for bad service for which they were told the evening before. To me, points are a worthless remedy.
It is a beautiful hotel in a beautiful setting and easy to get to NYC. Thanks to the restaurant manager for making our stay special.
February 24, 2014
Rated 5 out of 5 by Marina56 Put Your Hotel Woes to Rest!
My second visit to the Sheraton Tarrytown Hotel earned me yet another delightful stay! And it all began right there at the front desk, which has the potential to make or break the overall hotel experience. Affable, smart, courteous and competent, cool under pressure, and helpful front desk attendant (s), made me feel like a valued guest! From start to finish truly a home away from home encounter. I highly recommend this hotel to anyone seeking a temporary retreat and a relaxed and tranquil getaway from the cares of the day. Or a beleaguered corporate traveler seeking rest and refreshment from the face-paced business world! a welcome addition to a traveler's itinerary!
P.S. Housekeeping staff were not only pleasant but only too happy to offer assistance when needed!
February 18, 2014
Rated 5 out of 5 by Lpc3535 west point
everyone great excellent service
February 18, 2014
Rated 5 out of 5 by DUW93 ery accommodating
I threw my husband's 55th birthday back in 2010 and it was wonderful, we stayed overnight then, this time was for valentine's day and we had a wonderful time again. The Sheraton is a really nice place to stay!
February 16, 2014
Rated 5 out of 5 by JaxR Customer service personified
Snowsorm and staff dug out all cars!!!! Wonderful surprise when I looked out my window. They have always been top notch on service but this was one step above anything I have experienced anywhere. Will continue to stay here when in tarrytown area!!!!
February 6, 2014
Rated 5 out of 5 by Jersey58 Gurian/Sexton Wedding
We wish to thank Ashley Ferguson for her diligence in attending to every detail for our family event. Her professionalism shined through. When she told us she would not be available for our event and she assured us the Herma would take good care of us. She did and then some. Herma was truly the reflection of Ashley and went above and beyond by watching and caring for ever detail of the weekend. As for the Sheraton staff, they were courteous and cooperative in ever detail. We recommend this Sheraton Hotel to anyone and everyone who wishes to be treated as a VIP. This Sheraton should be a model for the entire chain. THANK YOU! THANK YOU!! THANK YOU!!!
December 25, 2013
Rated 2 out of 5 by dave0611 Dining experience was terrible
Accommodation was fine. the dining experience was aweful. I booked a table for 10 colleagues at 7pm. It was 20 minutes before we received the menu, its was 45 minutes after ordering before we received appetisers and then entrees were eventually served at approx. 9.20pm
January 24, 2014
Rated 2 out of 5 by nrbt Lacks basics
1. Rooms have no safe, fridge or adequate lighting.
2. Cappucino machine broken and no one seemed to care or offer alternatives.
3. Food quality very poor.
4. Location above a shopping center and huge parking lot with a view of interstate is very unappealing.
May 21, 2013