Rated 2 out of 5 by dwmmlm Like staying at a frat house
As a Platinum/Gold member, I really don't expect much as a rule. However, upon check-in my first greeting from the staff member was "I am not sure I have a room for you" Not a "good afternoon", not a "hello", just "not sure I have a room for you. Ultimately we got a room and that's when the real fun started. A party started in the Starwood Lounge on the upper floor about midnight. Yes, midnight. Apparently a spillover party from a wedding. We, and many others called the desk, but at 3am the party was still going. Since I had a 4:30am wake-up call, I was able to hear the entire party all night long. The only sleep had was from 11pm - midnight. We asked for our points to be refunded and was assured that someone would call us, but it never happened. I am not sure why the sraff didn't call the police if they couldn't handle it, but the next morning everyone in the hotel (including staff) was talking about it. Brutal night.
November 1, 2015
Rated 1 out of 5 by Ramil0467 OVERCHARGED SEVERAL TIMES
Initially when I checked in on 10/22, I was checked in as Mr. Mendez, which the front desk kept referring me to even after I told him my last name is Mendoza, still didn't understand why other than the thought of not knowing my name. The front desk was confuse that my stay from StarWood stated from 10/22-26 but in the system(which wasnt me) was only up to 10/25. Instead of looking into it and accurately checking the front desk clerk said that he'll just take of it. I didn't take stay any longer since I was tired form my travel I just went up to my room, which was a wrong room from what I've requested. From there I became suspicious and looked into my credit card and noticed that they double billed me which wasn't even the price that I originally had in my Starwood confirmation. I was busy with my friends wedding that I didn't get to handle this matter until I got back home 10/27. When I looked in my account I noticed the bill was still incorrect and the hold was larger than what I expected but paid no mind. It's Friday now and I noticed that my account posted two separate charges for the correct amount of what my Starwood confirmation had causing a bad rift in my account because of this. This is such a cluster mess! This incident isn't fixed at all either, and I'm very disappointed at such a well recognize hotel brand.
October 30, 2015
Rated 2 out of 5 by Anonymous2015 Needs Improvement
The room door was VERY difficult to open .. like the door was warped or something / dragging on the floor. Room smelled like mildew. Mold in bathroom sink and shower. Only 1 coffee packet in room. Bed not that comfortable.
September 25, 2015
Rated 5 out of 5 by SuzyA57 excellent staff
Are stay started out a little bumpy with check in because all guest for wedding arrived at the same time but definitely made up for it with are room and service. Staff was pleasant and very accommodating. Lounge stayed open when we returned from are wedding to accommodate us and we had shuttle service to and from the wedding. The brunch that they served us the next day was excellent, beautifully presented and excellent variety. I would definitely recommend this hotel.
August 17, 2015
Rated 5 out of 5 by TeleGreg Accommodating
I knew that I had to travel this Fourth of July weekend for both business and pleasure. But I wasn't sure that I would be able to work and play.Luckily the hotel had a wired connection whereas most Hotels do not have wired connections only wireless. And I was able to complete my job related task both sufficiently and effectively . We travel quite often to New York at least six times a year and I was pleased.
July 6, 2015
Rated 3 out of 5 by stewartcape starting to run down
understand under new ownership:
staff is very good and enjoy them each time. The facility is getting tired and run down. For the money not a good deal. ex" free coffee in lobby now gone. wall paper peeling in BR and elsewhere, Table top in elevator area is insulting to Sheraton and guests on floor 2, toilet seat loose, (Not funny!), Main entrance way dirty, door to room difficult to open with card key,
Felt we should be credited against the bill because in our room it sounded like we were part of the graduation part being held. Most of aft and later.wife could not nap and the US Open was NOT carriedon TV. BUMMER! Menu in elevator and in restaurant did not match. Noticed one elevator of 2 could not go to 6th floor.
Sammy in the bar is a class act. Works the crowd like a maestro. Wonderful.
Counterr staff VG. Gentleman who greets?drives in the morning is a Gentleman! Real asset.
Too bad for us that despite the pluses this Sheraton needs real help in the facilities side of things.
June 23, 2015
Rated 4 out of 5 by DCDC27 Not bad, but not great
When I arrived around 4 p.m. my suite isn't ready. I have used SNA and it was preapproved with a welcome email. The check-in staff were very helpful and friendly and managed to work it out after 10-15 minutes with another suite, excellent. Went to the room all excited, and then found out the bathroom smells like urine, and sofa has stains on it. Decided not to complain because I'm really too tire to wait for another suite and it's nothing an air freshener couldn't fix. Breakfast lounge was underwhelming with only 2 selections of minimal quantity meaning the lounge attendant needs to frequently refill the hot food, and if there's a morning rush one has to wait. Gym is small but adequate for a quick workout, swimming pool is not deep enough to really swim, but good for family to have a fun time in the water. Location is excellent as you can connect to a few major highways or take a back road to the historical towns easily. Restaurant food is pretty good.
The only true complain is day to day house-keeping. The three days I was there they are very inconsistent, failure to cleanup all the trash, failed to restock toilet paper when one roll was used up, failed to restock bath towels. Guess I should of gone with the Make-A-Green Choice...
Overall, great staff, bad room cleaning, average all around experience.
June 3, 2015
Rated 3 out of 5 by Dee53 Dee
The hotel was nice overall. However, my bathroom was not cleaned properly. It was evidence that prior tenants took bsths because a lite dirt ring was left in the tub. i had to wash down the wall surrounding the bathroom sink; spots of foam from teeth brushing and a fre red spots were left behind. Also, My floors were not vaccumed.
April 29, 2015