Rated 4 out of 5 by CityMom275 Short vacation
We live in New York city and decided to do a quick getaway with our kids. We visited Legoland, Playland and the Kykuit Estate, all very close in proximity to the hotel. We also enjoyed the indoor pool, which the kids found to be a great treat in the weather. Some of the fixtures in our hotel suite were falling apart - door handles falling off, cabinet and dresser pulls falling off, but the guest room was otherwise quiet, clean and comfortable for all of us.
July 7, 2014
Rated 3 out of 5 by jauchka Not a Fan
I have stayed at this hotel twice now while in the area for business. I will not be coming back. Both time the staff has not been friendly and have no idea about the area when I ask about a running route from the hotel. It just seems a little strange and I am definitely not the 1st person to ask about a running route. This time the directions given by the front desk employee were wrong and led me miles out of the way, so much so that I had to call the hotel van to pick me up. Take a lesson from the Westin and have a map printed out to reference for future guests. Also, the cleaning staff was very loud in the hallways during the day as I worked from my room. Upon checking in, my room had not under gone housekeeping inspection as the head of housekeeping came after I was already in my room.
June 29, 2014
Rated 3 out of 5 by Deejai Decent hotel
Rooms are good size.
However, housekeeping should improve on cleanliness of the room. Tables were dusty. Rooms should be vacuumed better
June 25, 2014
Rated 5 out of 5 by Ben87 a wonderful re-lived anniversary evening
Last year after our wedding we stayed in a suite here and had a memorable evening. This year we wanted to relive our wedding night by staying here for our 1st anniversary. I mentioned to starwood that we were going for our anniversary, and when we arrived to our hotel room, Andrew from the front desk had arranged an assortment of cut fruit and champagne in ice, which made our romantic evening even more special. We got to go for a private swim, since the pool is opened till 11pm, and really enjoyed our stay. The room is comfortable, bathroom is clean. The front desk staff were very nice and hospitable. I would highly recommend staying here.
June 20, 2014
Rated 1 out of 5 by Lynncess27 Disappointing Accommodations
The room was very sparse. No closet. Only a small armoire that did not allow room to hang a full length dress. There was no refrigerator or safe in the room. Bed was very uncomfortable. Bathroom was tiny, and no bathtub.
June 15, 2014
Rated 5 out of 5 by CMJ2DAY Wonderful Oasis
This hotel is a wonderful oasis in Tarrytown. The staff is attentive, the rooms are well appointed and clean. The outdoor patio is very nice. The menu selections are wonderful and several of the wine selections scored 90+. The concierge floor is well appointed.
June 10, 2014
Rated 4 out of 5 by DeeDeeTee This is a perfect place to stay in Westchester
Rooms are good sized and service is prompt.
June 8, 2014
Rated 5 out of 5 by layayis thank you very much
it took me a while to write this review but i had to come back and do it. all of the staff members are incredibly warm and just simply amazing. They are attentive and responsive. from the moment we checked in to the rooms to the check out everything was outstanding. Lou, Andrew, Orlando and Steve were just the quality of service one expects at a Sheraton i know that personally. as we were waiting for our car rental they opened the bar and kitchen so we could grab a bite and a drink even though they weren't technically open yet. we felt like we were home. Thank you guys we will definitely come back
June 5, 2014
Rated 5 out of 5 by HS64 Accomodating a group
The hotel was very cooperative in arranging our rooms to be close by and providing extra service for breakfast.
June 4, 2014
Rated 5 out of 5 by DK750 This hotel has excellent service and friendly staff.
I am a reglar guest at the Sheraton Tarrytown Hotel. As a frequent traveler, I greatly appreciate the efficiency and friendliness of the staff, the easy of check-in/check-out, and the consistent courtesy shown to me by the staff and management.
June 3, 2014
Rated 5 out of 5 by AnnSteve518 Great Experience
My husband and I had never stayed at a Sheraton and we were invited to a wedding which the bride made special arrangements for her wedding guests to stay at the Sheraton Tarrytown Hotel. Upon arrival, the check in was super fast and easy. We were about 15 minutes early but that was not a problem. Room was in perfect working order, smartly decorated and the use of space was very efficient. We ere even welcomed back by the doorman with a friendly "welcome home" when we came back from the wedding later that evening. Mattress was so comfortable we lounged in bed the next morning. We will be coming back soon!!! Highly recommend this hotel!!!
May 27, 2014
Rated 4 out of 5 by RLXE New Weekend Club Lounge Experiment
Completely unacceptable. The room is too small to accommodate the number of guests who have been given Club access. Food items are of inferior quality and not replenished in a timely fashion.
May 27, 2014
Rated 2 out of 5 by Pixy Not to my liking
We heard the week-end entertainment it was loud nerve racking, we had to take a early flight and the noise was so loud the walls shook and I and my spouse couldn,t sleep in that noise.
May 26, 2014
Rated 5 out of 5 by TAZY WEDDING
great room. parking great and facility (bar) great
May 25, 2014
Rated 2 out of 5 by JBreezy It's Ok
This hotel was fine for a quick stay. It's not unsuitable but it is in need of a few updates.
The room, upon entry, smelled a little weird. It may be that the carpet needs a little cleaning. In addition it has a huge air conditioner that is semi hidden behind a desk. The lighting in the room is dim at best.
It was fairly clean, hair (not mine) on the towel and on the bathroom floor. And the bathtub is high up when you're coming out of the shower.
Either way, these are minor, the most important thing is that my bed and room were generally clean. But if you were looking for a nice romantic like getaway this isn't it.
May 13, 2014
Rated 4 out of 5 by Bumpy Spg rooms
Every time we book thru SPG, we are given a handicap room at check in and told nothing else is available. Rethinking our connection with SPG if this is what happens.
May 8, 2014
Rated 2 out of 5 by Deedees Not what was advertised
We were let down by this Sheraton hotel as we booked a club floor room with a sweet sleeper bed.
Our first room had a bed that was completely broken and sagged in the middle.
Our room was changed to a lower floor not at the club level but with access to the lounge..On our arrival on wed. the lounge offered food that had been sitting around for many hours, with no one in attendance to replenish or maintain order.
Then we found out the club lounge is closed on thursday and not available to us. We were given some coupons for the restaurant but really this should be advertised before one books the club floor and pays a higher rate.
May 6, 2014
Rated 3 out of 5 by Tom929 This is a very average hotel
My room was clean, but designed and decorated poorly.
May 4, 2014
Rated 5 out of 5 by TC83 Comfortable, convenient hotel
This is a newer, homey, Sheraton. The staff is very friendly. It is very convenient to White Plains, HPN, Stamford, and NYC w/o the city prices.
April 22, 2014
Rated 5 out of 5 by Dia123 This Hotel is lovely
Very comfortable, clean, and great staff
April 19, 2014
Rated 5 out of 5 by Stitch41 Tarrytown Treat
Every time I am fortunate to stay at this property I am always more than satisfied with the stay.
The staff always greet you with a smile no matter how late the hour and any need is attended to quickly.
Plus, being on the same lot as a Stop & Shop makes it very convenient to walk over to the store for any late night needs not available in the hotel.
April 18, 2014
Rated 5 out of 5 by Js12 Great hotel
Most comfortable bed, wonderful staff
April 14, 2014
Rated 5 out of 5 by MA22 Best Hotel Experience Ever
Okay, this group completely renewed my faith in SPG. :) THANKS
April 14, 2014
Rated 5 out of 5 by LinnieDR The hotel was perfect, our stay was stress free.
The location/room was perfect. The staff was friendly. Place was spotless! Enjoyed our stay. We would definitely come back and stay here, if in the area again.
April 14, 2014
Rated 1 out of 5 by alicey2012 Not a good/comfort hotel stay
I have stayed at many hotels world wide and has enjoyed my stays a lot.
This hotel is different and didn't qualify as a good hotel in anyway and I will never stay at this hotel again or recommend this hotel to anyone!
April 8, 2014
Rated 5 out of 5 by Cathy79 Home away from Home
I can't say enough wonderful things about all the staff at the Sheraton Tarrytown. From the minute I arrive to the time I leave everyone is so friendly, inviting and just can't do enough to accommodate your needs. I look forward to coming back each and every time I am in the area.
April 6, 2014
Rated 5 out of 5 by traveller414 EXCELLENT
Really a pleasant surprise at all levels. The manager ran out into parking lot upon seeing i was struggling with a bag, front desk made special arrangements for check in, room really clean and ready early. loved doors to bathroom, shower size, room size and amenitis, and on demand. Really just a pleasant surprise at all levels. Staff really was just pleasant, accomodating. Grocery store and frig so convenient. thanks.
April 4, 2014
Rated 4 out of 5 by JGRO Staff were excellent
I had a mishap with nail polish, and Andrew was kind enough to run to Stop and Shop for me and get me nail polish remover. He was kind and considerate and I was extremely grateful for his help!!!
March 24, 2014
Rated 3 out of 5 by SBTKD Poor restaurant services
Hotel is ok but restaurant services are poor. Food ok but very long waiting time for breakfast, wrong meals served, service personal not trained.
March 23, 2014
Rated 5 out of 5 by Marcella13 The friendliest staff
I do my fare share of traveling and the staff at this hotel were some of the friendliest I've ever encountered.
March 9, 2014