Rated 5 out of 5 by JRLR407 First timer
The hotel was lovely, the room was very comfortable. We had breakfast only at the hotel, and that was very good. Not sure what "spg recognition" means, so that is why it was a neutral rating. Would not hesitate to stay here again.
December 4, 2014
Rated 3 out of 5 by atal Club Lounge a Disappointment
I stayed there a few times 3 years ago. Back then, the Club Lounge had a nice continental breakfast and snacks in the p.m. When I stayed there June 22-23 this year, the Club Lounge had nothing except coffee/tea (not one snack -- not even an apple or a bag of pretzels), and was messy through my entire 24-hour stay. It needed vacuuming and straightening. The extra $$ that I paid for Club Level was wasted, other than being on the top floor.
June 24, 2013
Rated 2 out of 5 by nrbt Lacks basics
1. Rooms have no safe, fridge or adequate lighting.
2. Cappucino machine broken and no one seemed to care or offer alternatives.
3. Food quality very poor.
4. Location above a shopping center and huge parking lot with a view of interstate is very unappealing.
May 21, 2013
Rated 3 out of 5 by Magsmum Pleasant stay but a few negatives
We have stayed here before and had a fabulous stay so were really looking forward to returning. Overall a pleasant stay but a few disappointments. Absolutely no recognition of platinum status and had to go back to the desk to receive welcome gift as it was never offered. Placed on the club floor but there were no amenities. In the past we stayed on a weekend so received vouchers for restaurant but could still access cold drinks and coffee. Nothing available at all in the lounge and no fridge in room (was told only in suites). Missed having cold drinks. When I inquired about the change I was told the new policy was because nonclub guests were sneaking up and taking drinks. Too bad the solution was to eliminate the privilege rather than improving security or adding key access to fridge. Sounds like a cost saving measure to me at the expense of status guests. Will be returning to hotel with our kids in June for another weekend stay and hope the hotel will provide a fridge so we have access to cold drinks (that we will have to bring...).
May 19, 2013
Rated 5 out of 5 by worldtravelernewyork Special thanks to Nancy and Kevin
It's always a pleasure to feel like a valued customer. Kevin (check in rep, night shift) and Nancy (who manages the club lounge in the morning) are both Best Practice / Best in Class at what they do. Special thanks to them. Best, Marie H.
February 16, 2013
Rated 1 out of 5 by ashcpamba73 Rooms were dirty and smell
I was provided with a room whiich had handicap facility
rooms had a muggy smell vs fresh smell
I will not recommend this hotel to anyone
November 12, 2014
Rated 3 out of 5 by dee56 so disappointed!
I booked a room and then called to confirm that I could be sure to have 2 beds as I was staying with my 86 yr old dad! I was assured it would be no problem! Upon arrival, I was informed there were no more rooms with two beds or cots, so they offered me extra bedding to sleep on the floor! At about 10PM they found an inflatable bed to put in my room, which unfortunately did not hold air! I had just recently joined the SPG program. The elevators were not working consistently, so to get upstairs you must go outside and around the building to go up the stairs! I am incredibly disappointed in this hotel.
March 19, 2013
Rated 5 out of 5 by JHE5990 Pet Friendly
Called your hotel the morning we were to check in concerning your Pet Friendly policy as our pet sitter came down with the flu and could no watch our dog. Everything was explained to me and assured our pet was welcome at your hotel. Our room was clean, no odors or stains from previous pets and better than some hotel rooms we had stayed in.
November 3, 2014