Rated 2 out of 5 by Deedees Not what was advertised
We were let down by this Sheraton hotel as we booked a club floor room with a sweet sleeper bed.
Our first room had a bed that was completely broken and sagged in the middle.
Our room was changed to a lower floor not at the club level but with access to the lounge..On our arrival on wed. the lounge offered food that had been sitting around for many hours, with no one in attendance to replenish or maintain order.
Then we found out the club lounge is closed on thursday and not available to us. We were given some coupons for the restaurant but really this should be advertised before one books the club floor and pays a higher rate.
May 6, 2014
Rated 3 out of 5 by Tom929 This is a very average hotel
My room was clean, but designed and decorated poorly.
May 4, 2014
Rated 5 out of 5 by TC83 Comfortable, convenient hotel
This is a newer, homey, Sheraton. The staff is very friendly. It is very convenient to White Plains, HPN, Stamford, and NYC w/o the city prices.
April 22, 2014
Rated 5 out of 5 by Dia123 This Hotel is lovely
Very comfortable, clean, and great staff
April 19, 2014
Rated 5 out of 5 by Stitch41 Tarrytown Treat
Every time I am fortunate to stay at this property I am always more than satisfied with the stay.
The staff always greet you with a smile no matter how late the hour and any need is attended to quickly.
Plus, being on the same lot as a Stop & Shop makes it very convenient to walk over to the store for any late night needs not available in the hotel.
April 18, 2014
Rated 5 out of 5 by Js12 Great hotel
Most comfortable bed, wonderful staff
April 14, 2014
Rated 5 out of 5 by MA22 Best Hotel Experience Ever
Okay, this group completely renewed my faith in SPG. :) THANKS
April 14, 2014
Rated 5 out of 5 by LinnieDR The hotel was perfect, our stay was stress free.
The location/room was perfect. The staff was friendly. Place was spotless! Enjoyed our stay. We would definitely come back and stay here, if in the area again.
April 14, 2014
Rated 1 out of 5 by alicey2012 Not a good/comfort hotel stay
I have stayed at many hotels world wide and has enjoyed my stays a lot.
This hotel is different and didn't qualify as a good hotel in anyway and I will never stay at this hotel again or recommend this hotel to anyone!
April 8, 2014
Rated 5 out of 5 by Cathy79 Home away from Home
I can't say enough wonderful things about all the staff at the Sheraton Tarrytown. From the minute I arrive to the time I leave everyone is so friendly, inviting and just can't do enough to accommodate your needs. I look forward to coming back each and every time I am in the area.
April 6, 2014
Rated 5 out of 5 by traveller414 EXCELLENT
Really a pleasant surprise at all levels. The manager ran out into parking lot upon seeing i was struggling with a bag, front desk made special arrangements for check in, room really clean and ready early. loved doors to bathroom, shower size, room size and amenitis, and on demand. Really just a pleasant surprise at all levels. Staff really was just pleasant, accomodating. Grocery store and frig so convenient. thanks.
April 4, 2014
Rated 4 out of 5 by JGRO Staff were excellent
I had a mishap with nail polish, and Andrew was kind enough to run to Stop and Shop for me and get me nail polish remover. He was kind and considerate and I was extremely grateful for his help!!!
March 24, 2014
Rated 3 out of 5 by SBTKD Poor restaurant services
Hotel is ok but restaurant services are poor. Food ok but very long waiting time for breakfast, wrong meals served, service personal not trained.
March 23, 2014
Rated 5 out of 5 by Marcella13 The friendliest staff
I do my fare share of traveling and the staff at this hotel were some of the friendliest I've ever encountered.
March 9, 2014
Rated 4 out of 5 by TD66 First day Awesome
We were treated like royalty when we first checked in. Because they do not maintain the club room on week ends. we were given appetizer and breakfast worth $28 each. I chose a free drink for my gold membership. They gave me an extra coupon for my husband. We sat at the bar and watched the US-Canada hockey game while we drank our drinks. The food manager made our drinks and was the delight of our stay. We chatted with him and other guests. Each time we came to the restaurant he went out of his way to make us feel welcome.
The next day we went to NYC early. The staff gave us excellent directions to the train station and the free parking there.
Then we arrived back in our room all ready to enjoy its luxury. Low and behold, no one had cleaned the room, exchanged towels, refilled the shampoo, etc. Evidently no cleaning staff had even entered. We called downstairs. They offered to send up fresh towels. We said no. Everyone knows how you put your life on hold until someone decides to show up, etc. We were exhausted and just wanted to sleep. I told the lady to tell the staff the next morning when we checked out. Those at the desk the next morning seemed clueless of the situation. (To top it off the coffee on the club level was out that morning and since they had not refilled the coffee in our room... I needed caffeine when checking out ) They FINALLY gave us 10 percent off our room. (Make sure you know your math--at first they indicated 10% would be $10. ) I re did the math for them and then all was ok. I felt bad. I feel customer service should have a remedy ready for bad service for which they were told the evening before. To me, points are a worthless remedy.
It is a beautiful hotel in a beautiful setting and easy to get to NYC. Thanks to the restaurant manager for making our stay special.
February 24, 2014
Rated 5 out of 5 by Lpc3535 west point
everyone great excellent service
February 18, 2014
Rated 5 out of 5 by Marina56 Put Your Hotel Woes to Rest!
My second visit to the Sheraton Tarrytown Hotel earned me yet another delightful stay! And it all began right there at the front desk, which has the potential to make or break the overall hotel experience. Affable, smart, courteous and competent, cool under pressure, and helpful front desk attendant (s), made me feel like a valued guest! From start to finish truly a home away from home encounter. I highly recommend this hotel to anyone seeking a temporary retreat and a relaxed and tranquil getaway from the cares of the day. Or a beleaguered corporate traveler seeking rest and refreshment from the face-paced business world! a welcome addition to a traveler's itinerary!
P.S. Housekeeping staff were not only pleasant but only too happy to offer assistance when needed!
February 18, 2014
Rated 5 out of 5 by DUW93 ery accommodating
I threw my husband's 55th birthday back in 2010 and it was wonderful, we stayed overnight then, this time was for valentine's day and we had a wonderful time again. The Sheraton is a really nice place to stay!
February 16, 2014
Rated 5 out of 5 by JaxR Customer service personified
Snowsorm and staff dug out all cars!!!! Wonderful surprise when I looked out my window. They have always been top notch on service but this was one step above anything I have experienced anywhere. Will continue to stay here when in tarrytown area!!!!
February 6, 2014
Rated 2 out of 5 by dave0611 Dining experience was terrible
Accommodation was fine. the dining experience was aweful. I booked a table for 10 colleagues at 7pm. It was 20 minutes before we received the menu, its was 45 minutes after ordering before we received appetisers and then entrees were eventually served at approx. 9.20pm
January 24, 2014
Rated 5 out of 5 by bp1216 Great service, very clean
Staff was super accommodating. Room was very nice and clean; beds were comfortable.
January 21, 2014
Rated 5 out of 5 by Aimee1 Staff was very helpful
They were very patient when I had trouble with CC. They fixed the drain when the stopper became stuck in closed position. They took care of the "elephants playing basketball" in the room above us.
The room was clean, no bedbugs and the staff were helpful.
My only wish was a complimentary breakfast instead of having to upgrade $20 to get breakfast "included".
January 20, 2014
Rated 2 out of 5 by Alan0114 Heating units are noisy and annoying
The heating units in the rooms all seem to have the same feature - even when they don't need to (and even when they are turned off) they run every few minutes for 10-20 seconds. All night. We changed rooms: same thing in both rooms.
If you like a good night's sleep, and are sensitive to noise, this is not the place for you.
The quality of the heating unit was in line with the general construction quality of the room, which was shoddy, though usable.
January 10, 2014
Rated 5 out of 5 by livinginclouds Very Comfortable
The staff was friendly and courteous in accommodating our large group. I enjoyed how easy it was to get to the train station to go into New York City. The pool is small but the spa was a treat. The bed was so comfortable and the hotel was very quiet - I never heard anyone else. My only complaints were that the elevators were so slow in arriving and i would recommend that coffee be served in the lobby on the weekends. It was too bad that breakfast was not included with the room but we found a wonderful diner just down the road.
January 9, 2014
Rated 1 out of 5 by Shari9 Needs major improvement
The TV and phone did not work. The bathroom tub was clogged and the tub filled up with hair and slim from previous guests. We could not wait to check out and get to another hotel.
December 30, 2013
Rated 5 out of 5 by Joseph144 My first stay at the Sheraton in Tarrytown, NY
The hotel is first class. The staff is exceptional, the food was delicious, the workout center was superb and the sleeper bed was incredible!
December 29, 2013
Rated 4 out of 5 by scubawife Perfectly Fine
We stayed at Christmastime rather than at a relative's house. Location is convenient for Hudson valley and Sleepy Hollow.
Hotel itself has very comfortable rooms and nice bathrooms. Great blackout on windows.
Good selection in Club Lounge for breakfast
My only complaint might be the flashing light from the fire protector; it flashes all night long, can be annoying but I do realize it is necessary & probably required by law.
December 29, 2013
Rated 5 out of 5 by Jersey58 Gurian/Sexton Wedding
We wish to thank Ashley Ferguson for her diligence in attending to every detail for our family event. Her professionalism shined through. When she told us she would not be available for our event and she assured us the Herma would take good care of us. She did and then some. Herma was truly the reflection of Ashley and went above and beyond by watching and caring for ever detail of the weekend. As for the Sheraton staff, they were courteous and cooperative in ever detail. We recommend this Sheraton Hotel to anyone and everyone who wishes to be treated as a VIP. This Sheraton should be a model for the entire chain. THANK YOU! THANK YOU!! THANK YOU!!!
December 25, 2013
Rated 5 out of 5 by DJP67 Great staff, great hotel
If you are staying in the White Plains/Rye area, this is the place to stay. The staff is attentive and professional, the hotel is modern and clean. Restaurant is small, but service and food make up for it. Great bar staff, say hi to Sammy!
December 18, 2013
Rated 4 out of 5 by CGS74 One of the better Sheraton's in the NYC Area
Pleasantly surprised with the overall experience at this Sheraton. Excellent staff - professional, courteous and extremely helpful. Restaurant food is very good for a hotel restaurant. A bit pricey but the food did not disappoint.
December 9, 2013