Sheraton Tarrytown Hotel

  • 600 White Plains Road
  • Tarrytown,
  • Nueva York
  • 10591-5104
  • Estados Unidos
  • Mapa

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Política de edad mínima

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Rated 3.9 out of 5 by 250 reviewers.
Rated 5 out of 5 by Home Away from Home Great service, friendly staff, clean and comfortable. Best place to stay in Westchester and easy access to New York City. December 9, 2011
Rated 5 out of 5 by Where everyone knows your name What a great feeling. Once the doors open the welcome home experiance begins. It great to know you are welcome. November 29, 2013
Rated 5 out of 5 by Great service, very clean Staff was super accommodating. Room was very nice and clean; beds were comfortable. January 21, 2014
Rated 3 out of 5 by Bar closed at midnight Not sure why the bar closed at midnight when they knew two large parties would return back just after midnight? July 1, 2013
Rated 4 out of 5 by This hotel is clean and new. I paid extra for club level and it was closed. I received no discount or credit for this misrepresentation. March 11, 2013
Rated 4 out of 5 by hotel with good shuttle service Well located hotel, 30 mn away from central station NY by Train very quiet hotel good schuttle service October 20, 2013
Rated 4 out of 5 by Comfortable hotel in corporate area Nicely renovated rooms and overall good facilities. Location an easy drive to quaint part of Tarrytown. May 27, 2013
Rated 5 out of 5 by Excellent place to stay Everyone went above and beyond to accomodate any of our needs. We would highly reccommend this hotel!! October 6, 2012
Rated 5 out of 5 by west point everyone great excellent service February 18, 2014
Rated 5 out of 5 by Great hotel Sheraton Tarrytown is a great hotel. I have never had any issues with the hotel or it's staff. December 27, 2012
Rated 3 out of 5 Wifi When is Starwood and Sheraton going to stop charging for wifi. Makes you uncompetitive. September 8, 2012
Rated 5 out of 5 by Dog Friendly We brought our dog and the staff was so friendly and met our every expectation! October 22, 2013
Rated 2 out of 5 by Ms The bathrooms made me fel like I was in a hospital the pool area was the pits August 13, 2012
Rated 4 out of 5 by the internet connection was terrible The cabled and WIFI connection was very slow and not worth the daily fee. September 14, 2013
Rated 4 out of 5 by stayed thetr for weekend wedding.. very nice gr8 staff Close to Tappanzee Bridget and Tarrytown..nice area. very friendly staff June 10, 2013
Rated 5 out of 5 by Room Decor was nice I liked the room decor - i wish they had Coca-Cola in the hotel. November 11, 2013
Rated 5 out of 5 by Great Hotel Always stay there when I'm in Tarrytown. nice atmosphere, great staff. February 23, 2013
Rated 4 out of 5 by A gem in Westchester this hotel is a great place to rest and relax just north of the city November 22, 2011
Rated 5 out of 5 by A Nice Oasis The facility and the room were inviting, comfortable and tasteful. October 27, 2012
Rated 3 out of 5 by Tarrytown Sheraton Hotel and room were excellent, service at breakfast was poor. September 18, 2012
Rated 4 out of 5 by PC & Printer service problematic. Club room PC extremely slow, printer in lobby inoperative. July 4, 2013
Rated 5 out of 5 by great for the most part front desk manager needs a few people skills August 29, 2012
Rated 5 out of 5 by Great stay Great stay fantastic service January 17, 2013
Rated 5 out of 5 by Tarrytown Excellent staff and beds!!! February 18, 2013
Rated 5 out of 5 by Excellent Service The staff was very helpful. April 29, 2013
Rated 1 out of 5 by Below Starwood Standards My preference is always to stay at a Starwood Hotel, but after this experience, I may open up my options a little. The Sheraton Tarrytown was disappointing and way below SPG standards. The staff was rude and inattentive. The restaurant, was what ruined this experience for me however. As a SPG member who was staying on the Club Level, my family and I were entitled to 4 "free" appetizers in the restaurant. Instead of venturing back into downtown Sleepy Hollow we decided to take advantage of this - bad idea. We waited 15 minutes alone before we were acknowledged at the Hostess podium. When we were finally seated, we waited another 30 minutes to place our order. I asked that they rush the kids' meals as it was getting late and they were hungry - made no difference - still waited over an hour for APPETIZERS to arrive - waited even longer for the main course. They also seated us directly next to a door that kept opening out to a wedding. During our 2+ hour experience, wait staff kept opening the door and rolling in dirty dishes on carts right by our table - it was unsanitary and something you do not want during your dining experience. Additionally, I was still willing to give their Sunday breakfast a try, but was turned away as there was an hour wait - really? Overall, just a bad experience and below SPG standards. October 22, 2013
Rated 1 out of 5 by Horrendous customer service The customer service from the time of booking to checking in was outstanding. The suite was very nice, clean and spacious. That is where the good experience ended. We were greeted with broken elevators and a room on the fifth floor to navigate our many bags to without a cart or the help of the staff. The rest of the weekend the staff was extremely put out at the reality of hosting the 65 families they opened their doors to. They took our payment and then wished we would leave. The hotel management was particularly rude and made our families feel unwelcome at every turn. The restaurant manager, Elizabeth, held personal grudges against guests that complained about the service and used her leadership position to harass and intimidate her guests. She even used her authority to have a family police escorted out of the hotel, their children in tears because she thought the mom broke a vase. Even when corrected by the mom of the toddler who accidentally broke the vase she refused to be reasoned with. When questioned about her judgement by other guests she threatened to have them removed as well. A true hotel manager should look to diffuse any difficult situations that arise. This one took pleasure in escalating the situation so that she could exercise her control. A truly horrible experience orchestrated by a truly horrible human being. I would skip our group's next trip which we look forward to every year rather than return to this establishment. January 22, 2013
Rated 3 out of 5 by Nice property in need of more consistent service The hotel is not a large Sheraton, but it is nice with very comfortable rooms. The food and service were spotty. The positives: comfortable bed and room. Renovated bathroom, and everything that you'd expect from a Sheraton room. The room was quiet, and I had a good night's sleep. Several of the staff were very nice and went out of their way to help. There is also a free shuttle from the Tarrytown train station. Things that need improvement: The food in the club lounge was mediocre. I didn't bother eating the evening snacks. Breakfast was okay, but not great. The attendant was very nice and did her best, but the basic food provided just wasn't great. I had to wait 25 minutes for free shuttle from the train station in spite of calling ahead. I gave my name and time of arrival, and I called on the way from NYC. Someone else saw the driver and asked for a ride, and the driver didn't wait for me or ask the person's name. Nobody apologized or seemed concerned that I had to wait. Some of the front desk attendants were helpful, and some seemed distracted. Also, there was a problem on my bill (I was charged for internet as a platinum member), and it took the person about 10 minutes to figure out the problem in the morning. Bottom line: if I needed a hotel in this area, I would stay here again. The shuttle from the train station is very nice and the room is comfortable. However, for me the property ranks in the bottom quarter of Starwood properties in terms of the service and for food. June 19, 2012
Rated 3 out of 5 by Not the quality that was expected--and it was our son's wedding! We booked a suite for 3 nights 5 months before our son's wedding and requested a high floor or at least the SPG preferred floor. We checked in and was told neither was available. Normally that is not a problem because ALL rooms are expected to be in good conditoin- but the room we received had major stains all over the carpet, the furniture showed a lot of wear, rust stain on the tub wall, and areas obviously needing paint. As someone who rents out our own vacation home, these fixes take maybe 2-4 hours max for a team and yet they were not done. Why? All in all the hotel is fine, just very curious that a suite, or any room, would be even offered in this condition. The beds were great though, as expected, but the lighting was so dim-perhaps to hide the room condition? (we requested extra lighting, but never received it-it was so dim in the room everyone who stopped in commented on it). The housekeeping staff was good, very friendly and eager to please. The staff at the front desk was less friendly and not very helpful (I mentioned the room condition early after our check in and requested another room but no dice-mentioned again at checkout when asked how our stay was (he asked, I told him) and when we asked why there was no coffee in the lobby that Sunday morning, -a not so pleasant surprise in a hotel before you head out- we were offered to go purchase 2 free cups from the bar-nice but not really enough to compensate for the quality of the room ) . I recommend the hotel with caution, because I am assuming that after my (and hopefully other's) review room maintenance will improve November 1, 2012
Rated 4 out of 5 by First day Awesome We were treated like royalty when we first checked in. Because they do not maintain the club room on week ends. we were given appetizer and breakfast worth $28 each. I chose a free drink for my gold membership. They gave me an extra coupon for my husband. We sat at the bar and watched the US-Canada hockey game while we drank our drinks. The food manager made our drinks and was the delight of our stay. We chatted with him and other guests. Each time we came to the restaurant he went out of his way to make us feel welcome. The next day we went to NYC early. The staff gave us excellent directions to the train station and the free parking there. Then we arrived back in our room all ready to enjoy its luxury. Low and behold, no one had cleaned the room, exchanged towels, refilled the shampoo, etc. Evidently no cleaning staff had even entered. We called downstairs. They offered to send up fresh towels. We said no. Everyone knows how you put your life on hold until someone decides to show up, etc. We were exhausted and just wanted to sleep. I told the lady to tell the staff the next morning when we checked out. Those at the desk the next morning seemed clueless of the situation. (To top it off the coffee on the club level was out that morning and since they had not refilled the coffee in our room... I needed caffeine when checking out ) They FINALLY gave us 10 percent off our room. (Make sure you know your math--at first they indicated 10% would be $10. ) I re did the math for them and then all was ok. I felt bad. I feel customer service should have a remedy ready for bad service for which they were told the evening before. To me, points are a worthless remedy. It is a beautiful hotel in a beautiful setting and easy to get to NYC. Thanks to the restaurant manager for making our stay special. February 24, 2014
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