Rated 4 out of 5 by Verified Reviewer Charming staff
Reception / lobby staff could not have been more charming or helpful. Also the bar manager knew his wines well and recommended a delicious Chardonnay! very comfortable and well appointed room
August 19, 2013
Rated 4 out of 5 by Yasmina00 worst bartender
We ordered drinks that are not out of the ordinary and that we always order at other establishments. I don't even know what we ultimately got, but they were not the drinks we ordered. The bartender never said a word to us or asked us how we were or how our drinks were, as he was too busy talking to friends of his at the bar. We left the drinks and just walked out. We would come to the hotel again, but skip the bar.
August 14, 2013
Rated 5 out of 5 by Judy821 Great Hotel
The hotel staff was friendly and welcoming. They really couldn't do enough for you. The room was clean and comfortable and I would definitely stay there again the next time I'm in the area.
August 11, 2013
Rated 5 out of 5 by abmm7 Great hotel!!
My family and I recently had a wonderful stay at the Sheraton, Tarrytown, NY. We were greeted at the door by Shaun who made us feel very comfortable and welcome from the very beginning. Leslie, who checked us in, was very friendly as well. Our room was extremely spacious and clean and the club lounge was great for relaxing. Although we did not use the pool, it seemed very clean and well kept. The only thing that could be improved is the maintenance of the fitness room. For the week, each morning we used the treadmills and other machines in the room. It was very rare to find towels and some towels were left on the floor from the night before. It would be nice to have staff check the room each day to be sure that it is stocked with clean towels and things are not left disorganized. Other than that, our stay at the Sheraton was fantastic!!!
August 10, 2013
Rated 5 out of 5 by GramL Ecker/Goldberg Wedding
Our wonderful weekend started with the warm greeting and help from Shaun.
Ashley had all the details in place for us to feel very comfortable in the hotel.
The staff, especially the food service people, who were helpful in never serving me food with dairy, were friendly, caring and really nice.
Thank you to all the smiling faces.
The brides grandmother
August 8, 2013
Rated 5 out of 5 by Judy821 Wedding Weekend
We were there for a wedding and enjoyed our stay very much. The staff were friendly and welcoming. They couldn't do enough for you. I would definitely consider staying at this hotel again in the future.
August 6, 2013
Rated 4 out of 5 by Verified Reviewer Great stay!
Was there for business and really enjoyed my room. I just wish there was a microwave and refrigerator. At this price point you would think it would be included.
July 15, 2013
Rated 5 out of 5 by Pooney Bringing Dad home
Our family came from 4 different states-to bury my father's ashes in Gate of Heaven Cemetary. Although it was a sad occasion, it was good to all be together and the accomodations at the hotel met our needs. The staff were very friendly and our rooms were comfortable. Lunch and service at the restaurant were good, but the breakfast buffet was just adequate and overpriced.
July 15, 2013
Rated 4 out of 5 by dlpucc PC & Printer service problematic.
Club room PC extremely slow, printer in lobby inoperative.
July 4, 2013
Rated 3 out of 5 by 50Plus Bar closed at midnight
Not sure why the bar closed at midnight when they knew two large parties would return back just after midnight?
July 1, 2013
Rated 4 out of 5 by NanDet Great Location and Staff
Very nice location in a small town close to New York City. Short shuttle ride to the train. Staff was very helpful with getting us to/from train station and reading train schedule. Need to update local restaurant listing as some of the places we wanted to eat were closed.
June 30, 2013
Rated 5 out of 5 by Pantherdog Business Trip Best Surprise
Stayed at this hotel for business, had no real idea what it would be like as I have never stayed with the Sheraton brand before. The staff is quite impressive and attentive to your needs. The decor is nice, could read stuffy, bu well done. The rooms are very clean and relaxing. Great place to work and stay!
June 26, 2013
Rated 3 out of 5 by atal Club Lounge a Disappointment
I stayed there a few times 3 years ago. Back then, the Club Lounge had a nice continental breakfast and snacks in the p.m. When I stayed there June 22-23 this year, the Club Lounge had nothing except coffee/tea (not one snack -- not even an apple or a bag of pretzels), and was messy through my entire 24-hour stay. It needed vacuuming and straightening. The extra $$ that I paid for Club Level was wasted, other than being on the top floor.
June 24, 2013
Rated 5 out of 5 by santri1969 Stayed here for a wedding - good hotel
Stayed with family for a wedding over a weekend - decent small hotel, good SPG platinum recognition, lounge was closed but got restuarant coupons, staff was good - overall a very decent sheraton experience.
June 21, 2013
Rated 1 out of 5 by kamran terrible experience
The hotel decided to test their fire alarm from 9am until 12pm. I was not informed of this when I made the reservation, nor when I checked in. I was in NY for business, and had yo be on a congerence call that morning. Due to the alarm I had to check out early, and postpone my business. Manager wasnt at all apologetic, in fact was very rude. I would never suggest this hotel to anyone.
June 21, 2013
Rated 5 out of 5 by Verified Reviewer excelent option
the Hotel offers great features, like price, accommodations, great room, excellent service and personnel attention.
Breakfast is not up to the category of the Hotel, it need to have more options in the buffet service on Sundays.
June 18, 2013
Rated 4 out of 5 by CMRdigsvb Room was great but...
The hotel was great, the room was clean great bathroom the only thing missing was a small refridgerator. Mini bar is definitely not needed but a fridge I feel is needed.
June 17, 2013
Rated 5 out of 5 by Carol14 Great value, impeccable room!
Excellent. That is all I can say. And whatever you do, do NOT follow directions to this place on Mapquest. Follow the terrific directions on the hotel's website!
June 17, 2013
Rated 3 out of 5 by Duck1 Son's wedding
The staff was friendly & courteous.
The lighting in the rooms was inadequate.
It was inconvenient that there is no restaurant or room service between 2-5pm.
The buffet breakfast was inferior for the price of the meal.
June 16, 2013
Rated 4 out of 5 by David18 May Tarrytown Stay
Everything was excellent from beginning to end. Solid property, excellent lobby/bar/restaurant, good clean rooms, quiet Club lounge, and one of the most exceptional Starwood staffs I've stayed with.
Property is also next to a nice grocery store which provided an easy, healthy, cheap meal alternative.
June 11, 2013
Rated 4 out of 5 by trabvrlingman stayed thetr for weekend wedding.. very nice gr8 staff
Close to Tappanzee Bridget and Tarrytown..nice area. very friendly staff
June 10, 2013
Rated 5 out of 5 by Sully very nice
We thoroughly enjoyed our stay at the Tarrytown Sheraton. The room was beautiful and the staff was very attentive. Our only complaint the whole time was that the elevators were small and slow. This is a small complaint, though. Very nice overall. We would stay there again.
June 10, 2013
Rated 5 out of 5 by Verified Reviewer Attentive to detail
Well-staffed front desk, clean environment, very comfortable beds, and made an effort to have "quiet hours" after 10 pm, which we appreciated. Our only concern was that the shower floor material was slippery when wet. Suggest adding treads.
June 9, 2013
Rated 5 out of 5 by Bill9720 Excellent Stay
The staff at this hotel was magnificent. From the greeting I received when I walk through the door to the check-in and the wait staff I could not have asked for anything more. They were thoughtful and experienced and met and surpassed any expectations.
June 9, 2013
Rated 4 out of 5 by Joe222 Responsive
Had a noise issue with room next door. Management was extremely responsive. Clean, nice hotel.
May 28, 2013
Rated 4 out of 5 by SFDoug Comfortable hotel in corporate area
Nicely renovated rooms and overall good facilities. Location an easy drive to quaint part of Tarrytown.
May 27, 2013
Rated 3 out of 5 by Elizabeth CLEAN, DECENT, BUT NEEDS TO JOIN 21ST CENTURY
This hotel was clean. Cookies and hot tea/coffee in lobby were a nice welcoming feature. But really, nowadays all rooms should have a room safe. And a refrigerator would be a big plus. We asked for a room on the club level, were told all sold out. Asked if we could get breakfast package, was told no because we paid with points and breakfast package had to have been ordered when making reservation. On the plus side, they allowed us to keep our car parked in their lot for one extra day while we went into Manhattan overnight. thanks.
May 22, 2013
Rated 2 out of 5 by nrbt Lacks basics
1. Rooms have no safe, fridge or adequate lighting.
2. Cappucino machine broken and no one seemed to care or offer alternatives.
3. Food quality very poor.
4. Location above a shopping center and huge parking lot with a view of interstate is very unappealing.
May 21, 2013
Rated 3 out of 5 by Magsmum Pleasant stay but a few negatives
We have stayed here before and had a fabulous stay so were really looking forward to returning. Overall a pleasant stay but a few disappointments. Absolutely no recognition of platinum status and had to go back to the desk to receive welcome gift as it was never offered. Placed on the club floor but there were no amenities. In the past we stayed on a weekend so received vouchers for restaurant but could still access cold drinks and coffee. Nothing available at all in the lounge and no fridge in room (was told only in suites). Missed having cold drinks. When I inquired about the change I was told the new policy was because nonclub guests were sneaking up and taking drinks. Too bad the solution was to eliminate the privilege rather than improving security or adding key access to fridge. Sounds like a cost saving measure to me at the expense of status guests. Will be returning to hotel with our kids in June for another weekend stay and hope the hotel will provide a fridge so we have access to cold drinks (that we will have to bring...).
May 19, 2013
Rated 5 out of 5 by Donna64 This hotel was awesome!
Clean, nice rooms, great staff, good food.
May 13, 2013