Rated 3 out of 5 by jntyler88 Jeremy Tyler
For the price, I was not very impressed with this facility. We were stuck in a traffic jam and were already behind schedule. When we get to the hotel, all we want to do is unwind and we find out our room is not ready. It was almost an hour after the 3pm check in time before it was available. Also the elevators always sounded like you were going to fall to the ground
October 16, 2014
Rated 1 out of 5 by LandDBM not up to par
Bathroom in 1st room leaking from room above. Had to move. New room was fine but light over bed was not working, Horrible that rooms do not have drawers just a couple of cubby holes for three people. Bathroom doors should be solid not frosted glass so it does not wake up folks during night. The green pulsating light on the smoke detector made it hard to go to sleep. Not all phone buttons were working. Club level area for breakfast was horribly laid out and too small. Also people treated it like their own personal living space - walking around disheveled and barefoot. One guy actually was putting his barefeet on the coffee table where others could put their dishes. Hotel should monitor the behavior of their guests as it was really disgusting. Jennifer at the front desk was real nice - she was very accommodating. I expect a lot more from Sheraton.
October 14, 2014
Rated 2 out of 5 by qqqqsam Expensive and no WiFi
In more than one place the hotel offered WiFi, for example in the block where it said TV. Neither indicated that there was a cost for the amenity. However, the TV was free, as you might expect but the WiFi carried a cost.
The staff was very attentive. The hotel was mediocre.
October 15, 2014
Rated 5 out of 5 by kevin8305 Excellent Staff
I have stayed many nights at this hotel and the front desk staff is excellent. They are quick to resolve any issues, very attentive to all guests and their needs, and extremely friendly.
October 10, 2014
Rated 4 out of 5 by anst44 The atmosphere within this hotel is quite comforting,
We enjoyed our stay at The Sheraton and are likely to return in the foreseeable future. However I'd be very interested in my wife's point total and how she may apply them.
October 6, 2014
Rated 1 out of 5 by RUCookie Stay here if you need a scare!
This hotel is HORRIBLE. Horribly rude check-in; I had to call the front desk when I realized my key card didn't even tell me where the lounge was (because heaven knows the person at the desk that I bothered for check-in could not be bothered). Wi-fi was unreliable and stopped working once I finally connected, never to reconnect... but the absolute kicker was being scared out of my mind when someone came into my room. no knocking, no announcement, just right in... I checked in around 2am and someone comes in before 9am. Add that to the barking dog... I got no sleep. And no, I did not go back to sleep, who could. My heart was pounding a mile a minute. I immediately called the front desk and was transferred - transferred... never told to whom! I discovered later it was the manager on duty. And instead of we are sorry, how can we make this right, I get "did you have your hang tag on the door?" I reminded him that I requested a late check-out and he had to LOOK THAT UP TO MAKE SURE... it was beyond infuriating. The best part was that if there was such a focus on cleaning, then my bathroom would not have had hair in the shower, cobwebs in the corner of the ceiling and the wallpaper would not be peeling. I expect follow-up on this stay... I should get my money and points back because it wasnt rest - it was stress!
September 29, 2014
Rated 4 out of 5 by KingFishTraveler Tarrytown Sheraton - Solid All around
The Concierge and Front Desk staff were above average in their willingness to assist, without being overbearing. The hotel is close to excellent restaurants in Tarrytown (strongly recommend the Rivermarket Bar & Kitchen). I am a frequent traveler, and appreciate a clean, comfortable room. I would suggest to hotel a heavier comforter, but still a very good room.
September 25, 2014
Rated 1 out of 5 by SeptemberWedding Don't host parties or reserve block rooms there
I recently got married and reserved a block of rooms for my guests there and hosted the rehearsal dinner there.
During the rehearsal dinner, my guests had to get up and get their own beverages, servers took up plates before guests were finished. The sales person did not notify my that this was a buffet dinner. VERY DISAPPOINTING. They ran out of food and took them forever to bring more food out. It took them until the end of the night to bring coffee & desert. For desert, we ordered the "ULTIMATE CHOCOLATE CAKE" and ended up with a grocery store cake from across the street....
We also hosted the groomsmen breakfast the next day for 10 AM and planned it ahead of time. They seated us at 10:20 and then proceeded to get all of our orders wrong and brought out everyone's order in bits and pieces...
They're not accustomed or geared to host big wedding parties...
September 23, 2014