Rated 3 out of 5 by Cologne2014 Hotel need update
Hotel and comfort is on base of the 90th, got an update to Executive room, didnt felt like this. For me was standard room of a 3 start hotel. Sorry....
October 27, 2014
Rated 5 out of 5 by ABQdavid Travel Facilitator
Located within easy access to Frankfurt Airport, this hotel provides very comfortable accommodations with excellent cuisine. Shopping opportunities abound within walking distance.
September 12, 2014
Rated 5 out of 5 by HyundaiDK They did it again.
Once more, I enjoyed my stay at Sheraton in Offenbach. I felt very welcome upon arrival and the two nights was a delight.
I will certainly return again :-)
July 10, 2014
Rated 1 out of 5 by tingtong12345 Bad experience, never expected from sheraton
1. As soon as I checkedin found a bat (animal) in room. Asked reception for help.
2. Very polite employees of Sheaton offered to change room and gave 5 eur bar voucher. 5 euro? seriously?
3. Went to bar all drinks cost above 5 euro.
4. TV is not in front, reducing vewing distance and watching sideways is very bad for back and neck.
5. Breakfast is very very costly.
overall - not worth visiting again or reffering.
July 9, 2014
Rated 5 out of 5 by American47 this hotel has very friendly and helpful staff
Your staff never failed to greet and and were most helpful. We had forgotten an electric adapter at our last location and they were gracious enough to lend us one. When we had difficulty with the internet, they were right there to help us. Your beverage staff were also very friendly and gave us information on where to go before our tour started. Thank you so much.
June 21, 2014
Rated 5 out of 5 by Miguel56 Comfortable and excellent staff
My english is not good enough to reflect my impressions
May 8, 2014
Rated 2 out of 5 by MikeDC1234 Stay Away
This hotel is not worth the money. Hotel manager was rude to me when I asked simple questions. The hotel room looks like its from the 1980s and I received still frozen/raw chicken at the bar in the hotel. Find a better hotel.
April 22, 2014
Rated 4 out of 5 by DanG58 Nice hotel with excellent staff
This hotel has very nice amenities. It is attached to a former palace with a nice park outside. The staff were always very helpful and accomodating. The food in the restaurant was very good with a nice buffet breakfast.
The only thing that I would recommend improving is the communication around the Green Program. This is a program that allows guest to choose not to have their room cleaned every day which saves on the amount of luandry being cleaned and therefore water and detergent. I was not told about this by the frint desk. I learned about it through a colleague staying at the hotel.
March 31, 2014
Rated 5 out of 5 by Keller Accommodating staff
Extended stay for business travel. Service varied a little based on staff present that week, but overall very good and accommodating if you needed anything. The restaurant manager was really great to us and made us look forward to lunch each day. Parking and internet charges were far too high. I did not use the spa facilities, but colleagues enjoyed it.
March 30, 2014
Rated 3 out of 5 by offenbach offenbach
decent but average hotel,
March 20, 2014
Rated 4 out of 5 by BeKa Nice place
Staff at the hotel is nice. The breakfast buffet is very good.
February 10, 2014
Rated 4 out of 5 by Pete1126 Breakfast Buffet Terrible
Breakfast food was no good and not being replenished. I used points and later explained to the front desk if i could received half of my points back since did not wish to eat the 2nd day and was told no. Great customer service.
February 8, 2014
Rated 5 out of 5 by Palmetto29841 Will stay here every year.
Second time I've stayed here while attending trade show at Messe Frankfurt. Short commute by train with stop being right at the hotel. Facilities and room were extremely clean. Will stay here again in 2015.
January 12, 2014
Rated 4 out of 5 by Mic200 Sheraton Frankfurt Offenbach
Good Hotel and friendly staff. However no Coffee possibility in the room which is standard for Sheraton Hotels.
The Restaurant is very good with a wide variety and International Standard with the specific German specialties that add value.
Thank you for the friendly reception and the good Breakfast and the good Cuisine.
December 30, 2013
Rated 3 out of 5 by HiHi Facilities
Gym needs improvement. It is way too small and does not have air condition. It also needs a elliptical machine and a weight pull down machine.
The hotel needs a club lounge.
December 14, 2013
Rated 3 out of 5 by rt53 Business-only and fairly charmless
Common areas are simple and do not allow any intimacy. The bar is very small, while the restaurant area is pleasant.
The room was quite charmless and definitely not very inviting, functionally adequate for a short stay only (e.g., not many drawers for shirts and lingerie).
While the spa area is pleasant and the breakfst is worth of attention, I found the daily rate was disproportionate even within the busy Frankfurt-area, as regards the quality of the structure and the provided services.
Staff quality was also remarkably unveven - they'd do with some more training and customer-care tips.
October 26, 2013
Rated 3 out of 5 by Neoteros Average
I stayed at this property three nights, and that was my second time. Both times the hotel was full due to a world exhibition in Frankfurt, so I was not expecting an upgrade. Yet, I would not have expected it anyway. While staying at several SPG properties in Germany from Munich, to Dusseldorf or Berlin, I got a jr. Suite only once, which makes me thinking a certain thrift in upgrades is a kind of local biz attitude.
Front staff was always kind, smiling, responsive, as well at the bar or at the restaurant.
Rooms are far too small and sloppy, in particular if compared to the very high price (Offenbach is not Piccadilly or Time Square!).
It is very conveniently located nearby a Subway station, so that it takes just one quarter to reach Frankfurt downtown, the Messe or the central station.
Breakfast is excellent, while wifi connection is sufficiently fast.
Average almost in everything but the astonishingly high price.
October 24, 2013
Rated 4 out of 5 by PWCMD Not Very Service Oriented
I stayed here on two occasions in September and October 2013 as part of a group tour. Overall the room was designed well enough with several electrical outlets that I was able to choose from to recharge my travel accessories. The bed was comfortable but the room temperature could not be adjusted and the duvet bed cover provided no opportunity to adjust to the too hot room. Consequently we slept poorly because we were too warm. I was told I would have to join SPG for free internet access; then when I told the clerk that I had been a member for years but did not have my number handy he asked at which hotel I had joined and said he had no way to obtain my SPG number but he told me I could access Wi-Fi nearby with my room number. I did so and obtained my SPG number and gave it to the new clerk who said she was able to access it very quickly and the "trainee" had been misinformed. Nevertheless, the internet access remained inadequate since the printer was inoperative and none of the staff had any idea how to fix it. Breakfast was quite good.
October 6, 2013
Rated 3 out of 5 by Timmy76 No Platinum recognition
You get nothing at this hotel for being platinum, there is no lounge and if you want breakfast it will cost you your 500 bonus points.
The gym is ok at best, and the beds are not very soft
October 6, 2013
Rated 2 out of 5 by bagfair it needs improvement
great location for business opportunity
September 24, 2013
Rated 5 out of 5 by Doc69 The place to be...
This was the first time for us in Offenbach,and this hotel is in the perfect spot in and about town.So close to the under ground train,can slip into Frankfurt main station catch an out bound to almost any place...
September 22, 2013
Rated 5 out of 5 by gypsie1 Comfort and Friendliness
My room was exceptionally clean and the breakfast was plentiful with a bounty of choices. However, the staff was what really made this location top notch. They all shared a pleasant, professional demeanor showing pride in the ability to show guests a fabulous time. Your bar staff is a true asset to assuring guests were accommodated. They offered directions, suggestions, engaging conversation when needed, and exemplary hosting abilities.
September 15, 2013
Rated 5 out of 5 by kiterider Home from home
Normally here on business but as this was always my "home in Germany" I recently made a point of staying here when passing through privately.
The welcome from ALL staff was heart-warming and I will take any opportunity to return!
August 31, 2013
Rated 5 out of 5 by Marty22 Staff
All I can say is that the staff, especially at the front desk was helpful, efficient and pleasant!
August 22, 2013
Rated 4 out of 5 by KJ77 Excellent help from personnel
Very comfortable, staff always welcoming and incredibly helpful! Food nice, pretty area, lots of facilities nearby including train station to get to frankfurt.
August 4, 2013
Rated 4 out of 5 by Memo3 Mr
location outstanding. Easy to check in and to delays in teh process, clean and smooth. probably I would take a little best care of the room. small and a "feeling" of cleanliness. is not dirty but looks like it is.
July 23, 2013
Rated 4 out of 5 by AndrewBrooklyn Nice, 4 star hotel
Great staff and delicious breakfast.
July 3, 2013
Rated 3 out of 5 by Detlef64 Great Restaurant, poor rooms
Restaurant has delicous food and a attractive outside terrace.
But there is a lot room for improvement:
- Friendlyness of the reception staff (especially for spg members)
- information about (platinum) spg amenities
- rooms / room furniture
June 24, 2013
Rated 4 out of 5 by Mick08 excellent location
except for a few problems wafter a power failure the staff were very friendly and professional,
June 19, 2013
Rated 5 out of 5 by PMPof2 Excellent Wedding Event Service
We were impressed with nearly everything: The event planning staff knew what they were talking about and gave recommendations that did fit our needs. Excellent services in the preparation phase by all staff involved. Last but certainly not least the qualitiy and presentation of the Food (Dinner).
Every tiny wish was fulfilled within minutes and nothing was impossible. Whether it was an extra electricity plug at point x in the Hotel (to take photografs using a professional Flash system), demounting a painting or some signage in the background that could disturb whilst taking photografs, a small table here or there or ..... To be clear, we are talking about a lot of small wishes after the event had started already.
The staff was simply wonderful, friendly at all times and one could see that they enjoyed to impress us with fulfilling the unexpected.
How do you feel as the host at your daughters wedding when the guests frequently praise the service or the organisation?
The buffet (dinner) was great. High quality, excellent taste and great presentation. The chefs de la cuisine did fully convince us that they understand their business.
A place well chosen and a choice that we would always take again.
Many thanks to all people involved - very special thanks to the four that managed the evening service in the dining and party room: "All of you did a phantastic job, even late in the night."
Now, we mentioned in the first sentence that we were impressed with NEARLY everything.
The one point of criticism is that my wife couldn't find anything negative and now raised the bar at home.
June 3, 2013