Rated 2 out of 5 by Vivian2015 Poor customer service at breakfast
The restaurant manager was very rude and arrogant to us when we asked about the breakfast prices. When we went for breakfast in the morning, a waitress told us a different breakfast price at the counter than the one that we were told by one of the restaurant staff the night before. We told the waitress about it and she said she would check with the manager. Then she disappeared and the manager came. He said "what can I do for you?" So we asked "didn't the waitress tell you about it". He just totally ignored our question and made us repeat what we had said to the waitress. He repeated the higher price that the waitress stated without any apology for the error of his staff member the night before and simply said this lower price had been the price two years ago. And then when we agreed on the new price, he said "pay me" twice, instead of politely saying "would you like to pay now or add it to the room".
June 29, 2015
Rated 4 out of 5 by Tompa Great Hotel
Simply great, quiet and enjoyable hotel, lovely staff, beautiful terrace, great connection to Frankfurt..had a lovely time.
June 18, 2015
Rated 4 out of 5 by JM42 VERY NICE HOTEL IN CENTER OF TOWN
The hotel is next to a park in downtown Offenbach. The staff were very helpful. The food was of a high quality and the room was comfortable.
My one complaint was that the entrance to the garage was very narrow and winding. I scraped one of the car tires on entering.
May 30, 2015
Rated 4 out of 5 by Boston128 Great Choice
Hotel is in middle of town to walk to restaurants, cafes, catch a bus walk by river.
May 27, 2015
Rated 5 out of 5 by Jonesy21 Excellent hotel
Apart from not having tea and coffee facilities in the room this is an excellent hotel to spend a few nights at. The staff are most helpful and the hotel is most comfortable and the restaurant is lovely. The buffet breakfast is also superb with a huge choice of food and drink.
Great value for money.
December 6, 2014
Rated 3 out of 5 by Cologne2014 Hotel need update
Hotel and comfort is on base of the 90th, got an update to Executive room, didnt felt like this. For me was standard room of a 3 start hotel. Sorry....
October 27, 2014
Rated 5 out of 5 by ABQdavid Travel Facilitator
Located within easy access to Frankfurt Airport, this hotel provides very comfortable accommodations with excellent cuisine. Shopping opportunities abound within walking distance.
September 12, 2014
Rated 5 out of 5 by HyundaiDK They did it again.
Once more, I enjoyed my stay at Sheraton in Offenbach. I felt very welcome upon arrival and the two nights was a delight.
I will certainly return again :-)
July 10, 2014