Rated 3.7 out of 5 by 35
Rated 2 out of 5 by SPG1 Disappointing hotel
This was our second stay here and it was as disappointing as the first time around. The rooms are looking their age as is the lobby. As the previous time, there was no platinum recognition or upgrade despite the hotel not being full - I even had to ask about the platinum amenity options. There are better Starwood properties in the vicinity!
July 5, 2012
Rated 3 out of 5 by Cologne2014 Hotel need update
Hotel and comfort is on base of the 90th, got an update to Executive room, didnt felt like this. For me was standard room of a 3 start hotel. Sorry....
October 27, 2014
Rated 3 out of 5 by Vincos Just your average chain hotel
Nothing would distinguish this hotel positively or negatively. it could be anywhere in the world. I really prefer properties that give you a sense of where you happen to be,
The location is great - in the center of town, seconds from the S-Bahn and easily reached on public transport from the airport.
The rooms are Germanic spartan and a bit outdated with old-fashioned TVs and no wifi. No Sheraton Sleeper bed here...and a half-duvet!
February 18, 2012
Rated 4 out of 5 by AndrewBrooklyn Nice, 4 star hotel
Great staff and delicious breakfast.
July 3, 2013
Rated 1 out of 5 by tingtong12345 Bad experience, never expected from sheraton
1. As soon as I checkedin found a bat (animal) in room. Asked reception for help.
2. Very polite employees of Sheaton offered to change room and gave 5 eur bar voucher. 5 euro? seriously?
3. Went to bar all drinks cost above 5 euro.
4. TV is not in front, reducing vewing distance and watching sideways is very bad for back and neck.
5. Breakfast is very very costly.
overall - not worth visiting again or reffering.
July 9, 2014
Rated 2 out of 5 by MikeDC1234 Stay Away
This hotel is not worth the money. Hotel manager was rude to me when I asked simple questions. The hotel room looks like its from the 1980s and I received still frozen/raw chicken at the bar in the hotel. Find a better hotel.
April 22, 2014
Rated 5 out of 5 by kiterider Home from home
Normally here on business but as this was always my "home in Germany" I recently made a point of staying here when passing through privately.
The welcome from ALL staff was heart-warming and I will take any opportunity to return!
August 31, 2013
Rated 3 out of 5 by Detlef64 Great Restaurant, poor rooms
Restaurant has delicous food and a attractive outside terrace.
But there is a lot room for improvement:
- Friendlyness of the reception staff (especially for spg members)
- information about (platinum) spg amenities
- rooms / room furniture
June 24, 2013