Rated 4 out of 5 by Benz168 Great but service was slow !!
We stayed with 1 extra bed. The extra bed set on 6 PM !! ( I arrived 4 PM. and I called guest room service center for the extra bed for 2 times even I booked before arriving. What happened in the 5 stars hotel? Also towel set and bath set were not provided.I waited but still no one came.I had to call again. But the room. location, beach, pools are very excellent and I love it much.
April 3, 2014
Rated 5 out of 5 by mrpoon Limited good rooms and improvements needed on breakfast offerings
For those who are interested in the suite with plunge room, please note the two available rooms are 182 and 101. Room 101 is at the north-end of the resort, the pool is currently facing a fence and no where near the pictures shown on the website. We were disappointed to find out that 182 was not available at the time. However, the SPG manager kindly offered the one-bedroom suite 382 (two floors above 182) and adjusted our booked rate to that room type. Despite missing the plunge pool, we had spectacular view of the resort/beach. I am pleased with the fact that the hotel staff accommodated last-minute request for room change. Last but not least, three suggestions for the hotel: 1. room 102 seriously does not justify the price premium; 2. improvements are needed on the breakfast (choices are very limited, not comparable to other top-notched resort hotels); 3. club lounge offers cocktails and hors d'oeuvre between the 5-7pm happy hour, but perhaps some ice-cream or other snacks would be a nice touch to existing non-happy hour offering of cookies, fruits and coffee.
April 9, 2014
Rated 3 out of 5 by bodisa This is in general a well managed hotel, but not really an exclusive place to stay. We are not likely to return
We enjoyed our stay but were in general disappointed by the quality of the restaurants, especially the Malati. The Thai food there was not authentic Thai and not very good. We had a mango and sticky rice that was simply awful, worst ever in Thailand. Also, we had expected a rather more exclusive restaurant in the hotel, a place with a dress code and fine dining.
The shuttle service to Krabi/Ao Nang was very disappointing as it was only available for a minimum of two passengers.
Finally, the hotel sorely lacks a shop with postcards, magazines and such other items.
April 10, 2014
Rated 4 out of 5 by Tamarind Nice renovated room
It was a pleasant and comfortable stay after a 3 years interval. We have enjoyed a sea view room on the club floor. One problem we encountered was the air-condition. As soon as we checked in and came back from lunch, the floor was wet and the water was leaking from the ceiling. I made 3 calls before the technician came to remove the water from the tank.
The staff of the club lounge were all very warm and friendly. We used the club lounge a lot since it was one of the few places where a/c is on. The restaurant, Gekko used to be one of my favourite restaurants in Krabi, this time, we found the food blunt especially, pizza were very mediocre. Overall, we've had a wonderful stay. We want to come back soon. Free kayaking was very enjoyable.
April 6, 2014
Rated 4 out of 5 by Haivy Nice Service & Great Hotel
Overall had good experience staying with Sheraton Krabi Beach Resort.
Staff are friendly and polite.
Although, hotel is quite far from the Aonang Beach. Suitable for a short trip and lovely + relaxing place.
April 6, 2014
Rated 5 out of 5 by Mfputer Friendly and welcoming
Every time we visit Sheraton Krabi it feels like coming home. Everyone from management to individual employees make us feel like family. This starts immediately upon checking in! Everyone has a smile on their faces and are always willing to help.
The beach and pools areas are peaceful and well maintained. Try and get a day bed by the ocean and watch the world pass while enjoy the gentle ocean breezes.
Rooms are very nice and the beds are Sheraton sleepers. Very comfortable for a good nights' rest.
I would suggest upgrading to Club level. This will provide you with a quiet place for breakfast and evening cocktails. Well worth the cost. The staff in the club are some of the most attentive people I know and always go out of their way to ensure your needs are taken care of.
Thank you to everyone for another great stay. See you next year!
March 24, 2014
Rated 1 out of 5 by Adarsh0801 Worst Sheraton Stay
Staff unresponsive and poor internal communication
March 27, 2014
Rated 4 out of 5 by Orti Great Stay
Beautifull beach and pool. Wonderfull garden. excellent trained stuff, very polite.
BUT: when I come in the restaurant, where are no customers neither inside, nor outside and I would like a table on the terasse to smoke after my dinner, I do not like to be seated in the back and last corner with the comment: Maybe other customer will come and feel disturbed! By the way: the whole evening we were alone in the restaurant. But after all we will come back and we enjoyed our stay.
March 20, 2014