Rated 2 out of 5 by mugsy2603 Hotel OK, staff less so
The hotel itself is nice. Great location, with huge amounts of green space and an excellent beach.
Minor issues around the room (inoperable door) repaired quick enough once we called.
Spa was excellent. Great ambiance and good Thai massage.
The bigger issue for us, and the reason why we won't be recommending or coming back was the experience from the staff generally. Requests regularly not followed thru on, multiple phone calls to get requests fulfilled and more than once had to walk to the front desk (including once with luggage) as phone calls flat out ignored.
Once or twice here or there I could look the other way, but over a half dozen times over the course of a 2 night stay is just too much.
Lots of options for places to stay for a weekend away. First and last time for us at Sheraton Krabi.
December 1, 2013
Rated 5 out of 5 by PauloBRA Excelent hotel for leisure
Beach is amazing.
Pools are very nice.
Restaurants are very good.
Staff is excelente.
Room very confortable.
SPA is impressive.
November 26, 2013
Rated 5 out of 5 by RaviBra Execelente localizacao
Grande hotel, muito movimentado. Necessita modernizacoes, especialmente quanto a acesso de internet nos quartos
November 25, 2013
Rated 5 out of 5 by DINEundJG Wer nach Krabi fliegt sollte im Sheraton wohnen
Wir können-nein wir M Ü S S E N das Resort einfach allen Gästen,welche grossen Wert auf Qualität und Service legen uneingeschränkt empfehlen.Natur und Luxus gehen eine perfekte Verbindung ein.
November 24, 2013
Rated 5 out of 5 by Jerseycity Great Experience
Great for families! Multiple pools and great beach access.
November 24, 2013
Rated 2 out of 5 by Luis84 Worst of our visit to Thailand
I was hoping a lot more for a hotel of this price. Our room was almost hidden in the basement. No free internet access in the room, and in the lobby, only a few places to be seated. The shuttle to Ao Nang was not free.
In general terms, serious lack of organization.
Compare to the rest of the hotels we have been in Thailand, a complete disaster.
November 21, 2013
Rated 1 out of 5 by smilele Kann das Hotel als SPG Platinum nicht weiter empfehlen.
Ich war vor ca. 5 Monaten hier und dachte es ist ein schönes Hotel. Leider zeigt sich das Hotel diesmal von seiner schlimmsten Seite. Mein Platinum Status ist dem Hotel unwichtig. Ein Upgrade in ein besseres Zimmer gab es nicht. Nur sorry, sorry, sorry. An jeder Ecke. Ich fühle mich von diesen Hotel veralbert. Ich habe am Ende des 8 tägigen Urlaubs Geburtstag und hatte am Anreisetag einen Kuchen auf dem Zimmer. Vorher zu gratulieren bringt kein Glück. Die Wertschätzung als Spg Gast ist sehr schlecht. Ich kann jeden nur raten das Hotel nicht zu buchen. Habe jetzt ein kleines Zimmer am Ende des Resorts bekommen und bin damit extrem unglücklich, stören tut das hier allerdings niemand.
September 21, 2013
Rated 4 out of 5 by Taeen Nice, relaxed hotel
We came to this resort hotel on recommendation from some friends. We had a good, relaxed stay. Service was very good. Rooms are renovated but are already showing wear and tear. We found the hotel building quite run down. The buggies taking us back and forth were superb and forever obliging. The Mandara spa is what I would come back to this hotel for, it was amazing.
Breakfast was boring but I would like to mention Joaquim and Hadeesa who gave us excellent service.
Rooms were cleaned but not very well, and the four days we were there the bathroom amenities were not replenished. All in all I would recommend this hotel but there is room for improvement.
November 5, 2013