Rated 2 out of 5 by mugsy2603 Hotel OK, staff less so
The hotel itself is nice. Great location, with huge amounts of green space and an excellent beach.
Minor issues around the room (inoperable door) repaired quick enough once we called.
Spa was excellent. Great ambiance and good Thai massage.
The bigger issue for us, and the reason why we won't be recommending or coming back was the experience from the staff generally. Requests regularly not followed thru on, multiple phone calls to get requests fulfilled and more than once had to walk to the front desk (including once with luggage) as phone calls flat out ignored.
Once or twice here or there I could look the other way, but over a half dozen times over the course of a 2 night stay is just too much.
Lots of options for places to stay for a weekend away. First and last time for us at Sheraton Krabi.
December 1, 2013
Rated 4 out of 5 by Sperry8 A good hotel - far away from town
This is a solid hotel. The property is nice and it's right on the beach. It's in a somewhat isolated area that is a 15-20 minute ride to town.
I was upgraded to a Premium Sea Facing room. It's a decent size room with nice bed and OK pillows. It is not well appointed but has a small couch and a work desk with outlets. It really could do with a refurbishment. Unfortunately while it has a closet with hangars, there are no dressers where you can put your clothes. There is a nice balcony overlooking the grounds as well.
The bathroom is an open concept bathroom, but you can close it off if you'd like. Lends more space to the room. There is a separate tub/shower and an excellent shaving mirror and hair dryer. However the lighting could be improved. The bathroom was much nicer than the room (as though it had been refurbished while the room had not).
They have beautiful large 2 pools with super comfy seating, but sadly both are kid friendly. I think they should make one adults only. They also have many beach chairs on the beach (no struggling to find a chair at his property). They also offer fluffy warm towels. They have a tennis court, volleyball court, nice gym, kayaking, muay thai classes, and a variety of restaurants. Lots to do for your holiday here.
The signage on the property is poor and the property map they give you is ridiculous. It has each building numbered - but no key to tell you what each number means! It is very hard to find your way around - and you spend quite some time going in the wrong direction for the first few days.
There are 4-5 inexpensive restaurants and a 7/11 just outside the entrance to the property in case you want some variety.
They offer a shuttle to town about 5 times per day, but charge 200 THB each way. For a hotel so far from town, I do not like when they charge for this. It feels like they nickel and dime us. Just include this in the rate - and provide the shuttle for free.
The service at this property is mixed. Everyone is super friendly and that's a big plus. However, they need more staff during peak periods. I had to wait during check out because they only had 1 woman working at 11am. At a prime checkout time like that, 1 person working is unacceptable. As well, I was made to wait to be seated almost every day at breakfast. If you want us to wait, you must hire more staff to be at the ready to seat us. I also had trouble finding staff to assist getting a taxi. Sometimes staff are at the ready, other times no one is to be found.
Finally the staff at the gym are too stern. They watch you at every turn and even made me go back to my room before using the facility as I wasn't dressed properly (apparently flip flops aren't going to cut it).
Platinum recognition at this property is excellent.
1- Upgraded to the best room available (there aren't many suites at this property, so if you want one use your SNA's).
2- Happy hour provided from 5-7pm in the club lounge or Makati restaurant on the beach. Includes hors d'oeuvre. (would prefer happy hour was 5:30-7:30, rather than so early).
3- Four bottles of free water daily.
4- Free fast Internet.
5- Free breakfast at Mangosteens restaurant or in the club lounge. The spread is decent, and includes omelet station, fresh fruits, salads, hot items, and juices.
6- A welcome treat in your room and letter.
7- Platinum checkin in the lounge.
8- A 15% discount on food at the restaurants.
This is how a property should treat Platinums. Other properties should take note.
Overall, I enjoyed my stay at this property. It was much further from Ao Nang than I thought however. If they can fix their staffing levels and offer a free shuttle at more convenient times, I'd give them a better rating next time.
December 4, 2013
Rated 5 out of 5 by PauloBRA Excelent hotel for leisure
Beach is amazing.
Pools are very nice.
Restaurants are very good.
Staff is excelente.
Room very confortable.
SPA is impressive.
November 26, 2013
Rated 5 out of 5 by RaviBra Execelente localizacao
Grande hotel, muito movimentado. Necessita modernizacoes, especialmente quanto a acesso de internet nos quartos
November 25, 2013
Rated 5 out of 5 by DINEundJG Wer nach Krabi fliegt sollte im Sheraton wohnen
Wir können-nein wir M Ü S S E N das Resort einfach allen Gästen,welche grossen Wert auf Qualität und Service legen uneingeschränkt empfehlen.Natur und Luxus gehen eine perfekte Verbindung ein.
November 24, 2013
Rated 5 out of 5 by Jerseycity Great Experience
Great for families! Multiple pools and great beach access.
November 24, 2013
Rated 1 out of 5 by smilele Kann das Hotel als SPG Platinum nicht weiter empfehlen.
Ich war vor ca. 5 Monaten hier und dachte es ist ein schönes Hotel. Leider zeigt sich das Hotel diesmal von seiner schlimmsten Seite. Mein Platinum Status ist dem Hotel unwichtig. Ein Upgrade in ein besseres Zimmer gab es nicht. Nur sorry, sorry, sorry. An jeder Ecke. Ich fühle mich von diesen Hotel veralbert. Ich habe am Ende des 8 tägigen Urlaubs Geburtstag und hatte am Anreisetag einen Kuchen auf dem Zimmer. Vorher zu gratulieren bringt kein Glück. Die Wertschätzung als Spg Gast ist sehr schlecht. Ich kann jeden nur raten das Hotel nicht zu buchen. Habe jetzt ein kleines Zimmer am Ende des Resorts bekommen und bin damit extrem unglücklich, stören tut das hier allerdings niemand.
September 21, 2013
Rated 2 out of 5 by Luis84 Worst of our visit to Thailand
I was hoping a lot more for a hotel of this price. Our room was almost hidden in the basement. No free internet access in the room, and in the lobby, only a few places to be seated. The shuttle to Ao Nang was not free.
In general terms, serious lack of organization.
Compare to the rest of the hotels we have been in Thailand, a complete disaster.
November 21, 2013