Rated 2 out of 5 by Andrew314 Not up to Starwood standards
Being a consultant, I travel often for work and have always been an outspoken proponent of Starwood hotels as a 3-year platinum member. This is the first time I've been driven to write a review for a Starwood hotel, and it's unfortunately not for praise.
I took three of my best friends on a week-long trip to Thailand and had told them to expect an incredible experience at the Sheraton. I'm embarrassed I set their expectations so high.
I'm actually writing this review from the hotel's Malanti restaurant where we've been waiting for 20+ minutes to order our food. We are one of five tables with a staff of seven wandering about aimlessly. We've asked for help and have been told "one minute" multiple times. Unfortunately, this isn't an isolated experience. Since we've arrived, we've found the staff of this hotel to be slow and unhelpful. Want to take a piece of bread from the club lounge to your room? Good luck getting by the staff who will stop you and ask you to consume said piece of bread before you leave the lounge.
Our experience started out on the wrong foot when the hotel refused to honor platinum privileges for our two rooms, something we were explicitly told was acceptable when we called to book.
I hope management at this hotel and Starwood folks will work to raise this property to Starwood standards.
December 5, 2013
Rated 5 out of 5 by Ben18th Nice and very good for relaxing
Staff and hotel facilities is excellent
December 15, 2013
Rated 4 out of 5 by Ankerhaj Great Holidays
Thank you for wonderful relaxing and modern holidays in a beautiful beach area.
December 13, 2013
Rated 5 out of 5 by Buddyboo Sheraton krabi
Nice hotel with private beach. Service is excellent. All staff are very friendly.
December 11, 2013
Rated 2 out of 5 by mugsy2603 Hotel OK, staff less so
The hotel itself is nice. Great location, with huge amounts of green space and an excellent beach.
Minor issues around the room (inoperable door) repaired quick enough once we called.
Spa was excellent. Great ambiance and good Thai massage.
The bigger issue for us, and the reason why we won't be recommending or coming back was the experience from the staff generally. Requests regularly not followed thru on, multiple phone calls to get requests fulfilled and more than once had to walk to the front desk (including once with luggage) as phone calls flat out ignored.
Once or twice here or there I could look the other way, but over a half dozen times over the course of a 2 night stay is just too much.
Lots of options for places to stay for a weekend away. First and last time for us at Sheraton Krabi.
December 1, 2013
Rated 5 out of 5 by chungmay Relax hoilday
Have a good & relax hoilday,
Good service & friendly staff,
will come back again
December 10, 2013
Rated 4 out of 5 by Baitong First time in Sheraton Krabi
This is the first time I stayed at Sheraton Krabi. All in all, service & food are in the standard except for Sheraton member club's room. Plenty of food & snacks were provided but the amount & variety are not much compared to other hotels. Room is quite small & room making wasn't clean
December 9, 2013
Rated 4 out of 5 by AshyMan Awesome Room
Stayed for 3d/2n. Rooms were awesome as we checked in two different room i.e. the deluxe club and premier club room which was twice bigger with jacuzzi. So beautiful room, spacious and clean!
The only thing we were uncomfortable as the food mostly non halal food. Pls. try to improve this as at Krabi halal raw materials are easy to get.
However we really enjoy our stay and will come back soon.
December 6, 2013