Rated 5 out of 5 by Robert1 Peaceful and relaxing
Hotel has great pool and beach area. Wonderful for relaxing. Also has great fitness center and tennis. Good club services. Great evening events, we went to the food and wine tasting it as excellent featured ozzzy wines. Spa was very nice.
May 2, 2013
Rated 2 out of 5 by ALOK0810 SAD EXPERIENCE
HOUSE KEEPING WAS TERRIBLE, MY CIGARETTE BUTT IN BALCONY REMAINED DURING MY ENTIRE STAY, IN ROOM DINNING 3 CALLS WERE REQUIRED TO GET A BUCKET OF ICE, MY INTERNET PROBLEM COLUD BE FIXED ONLY AFTER 12 HOURS, OVERALL A VERY SAD EXPERIENCE
July 5, 2013
Rated 2 out of 5 by natssant2014 Some service must be improved!
This is not the first time I visit this hotel when I travel to Krabi. However, this time many things seem not to reach my expectations.
To describe in detail;
- We can't upgrade room this time (which is acceptable due to busy period)
- Late bag delivery. We reached the room for more than 15 mins then there was a call to ask which bags we looked like?
- Broken bathroom slide door. We didn't even know it was broken until there was a staff open our room "without knocking". I'm still wondering how can you guys provide us a broken room. We decided not to fix that door cause we already take off our stuffs from our bags.
- Later on, when we checked room facilities, there was not enough drinking water. And there was just "one bathrobe". We got to call operator to ask for those stuffs.
- After first dinner, surprisingly that our room was NOT turned-down!
- Moreover, we experienced an "Unprofessional service" from Malati restaurant; no napkin, we got to request for that. No menus for us - we asked them for menus for "3 times". Above than that, very late food happened here as well.
However, service from Sheraton club staff goes beyond expectations. Good service though.
May 2, 2014
Rated 4 out of 5 by Kimmie51 Hotel in good location
The Sheraton is excellent in many ways. The room was large and bathroom very clean and modern, with a bath and shower. The breakfast was disappointing. The egg station is not very organised and table and chairs need updating.
December 29, 2013
Rated 5 out of 5 by COOLMAN Hotel with a huge, wonderful and ecotic garden
This hotel ist the best place on the island for relaxing and enjoy the taste of Thailand. A very friendly staff, a huge exotic garden, 2 pools, a nice beach make your holiday really wonderful. Ten days like in paradise, thank you.
March 9, 2013
Rated 4 out of 5 by 1957Johan Way too pricey hotel jn Krabi
Pros. Location. I really liked the stretch of beach, far away from busy Ao Nang and nearly no tourists at the beach. I liked most of the things about this Sheraton hotel, the swimming pools are just fantastic, the Gym OK, the breakfast was outstanding.
But, a few cons.... I do not regard this hotel to be a 5 star hotel. First of all, a 5 star hotel should offer Wifi at the rooms for free acccording to my opinion. Secondly, and this is why I will not return to Sheraton Krabi for sure. The food prices are way way to high. I have spent many nights at 5 star resorts in South East Asia and elsewhere. I am used to the price level in Scandinavia, but prices at Sheraton Krabi is actually the most pricey I have ever experienced. I am sure the staff at the restaurant is not paid much more than minimum wages, therefore I beleive Sheraton Krabi would benefit greatly from putting down the prices considerably and that way get more guests to choose to eat at the resort, instead of to take a stroll to the nearest restaurant nearby in the main street just outside the resort.
August 26, 2012
Rated 4 out of 5 by DGSS Good service, facilities need looking into
Staff was good but there were multiple power failures throughout my stay. TV signals were bad as it was intermittent and wireless coverage was poor as it was obvious that there wasn't an access point in every room
May 26, 2013
Rated 3 out of 5 by Mario comfortable
It was comfortable stay. Hotel is surrounded by many trees and having private beach. But the price of food in restaurant and spa was very expensive, so we had every meal outside except breakfast.
April 19, 2013
Rated 5 out of 5 by Mike1507 Accommodation features
My only comment was that the room furniture has insufficient storage for long stays.
There is little or no draw storage in room.
Rooms prior to renovation were better equipped.
February 14, 2014
Rated 5 out of 5 by Honeymoon2013 Staff
The staff at the property exceeded our expectations immensely, even for such a highly rated hotel like this. We really want to thank each one of them for their personal attention.
September 21, 2013
Rated 4 out of 5 by FVBG Perfect place to relax
We had some really nice days at Sheraton Krabi Beach Resort.
The stuff was always very friendly and we felt welcome.
We can absolutley recommend this resort for your next hoiday.
December 21, 2012
Rated 5 out of 5 by Savannah888 Even better than expected
One of the best organised hotels I have visited, the staff were there to meet all our needs in such a friendly and welcoming way.
March 23, 2014
Rated 5 out of 5 by Aie1968 ์ืNice hotel.
Nice hotel. Good sleep. Great relaxation. Very good beach.
April 27, 2014
Rated 3 out of 5 by Joyce2013 This hotel requires service improvements
The staff were friendly and helpful. Beautiful grounds, which are well maintained. Fantastic location and beach!
It was my 50th birthday and hotel staff were asked to deliver a cake by the pool and they didn't. The cake finally arrived later that evening with much apologies for a mix-up!
Smoking should not be allowed in public areas like the pool, as children are exposed to passive smoking and I have asthma.
Staff do not understand English very well, which causes issues.
Equipment not working very well, such as the DVD, hairdryer.
Cleanliness of rooms were not very good. The shower drains are not cleaned causing water not to drain properly.
The can't seem to have fresh towels when they do the cleaning. However, they take the ones hanging up away, leaving no towels to be used until we physically have to call to get some delivered - this was a daily occurence!
Everything in the hotel is expensive. massage at 5500 baht but on the beach it's 350 baht! The hotel food is average and expensive, as compared to across the road.
Considering the location of the hotel, the night entertainment was lacking and bland!
November 4, 2013
Rated 4 out of 5 by Thumi Nice hotel
nice hotel, wonderful area, great beach!!!
things to improve:
. room cleaning (3 of 9 days was bad)
. service at the beach area
. prices in the 3 restaurants too high
December 23, 2013
Rated 4 out of 5 by SMCo Great family-friendly hotel
The hotel is well equipped and has family friendly features such as Kids' Club and cartoon VCDs for rental plus attentive staff who go out to meet our requests and needs.
March 20, 2013
Rated 5 out of 5 by Kokiukas Great resort
This resort is very well worth the money. Beautiful beach, great rooms, delicious food. Staff is beyond friendly and accommodating. True SPG experience. Highly recommend.
May 12, 2013
Rated 1 out of 5 by trgraglia Lifeless staff
The staff really took the wind out of our sails. They were rude and they ruined the experience. Would have been wonderful as the location and environment is amazing.
February 20, 2013
Rated 5 out of 5 by Adam777 Absolutely perfect
every single little thing about the service and features of this hotel were wonderful. I absolutely loved by stay. Well done to all staff at Sheraton.
January 28, 2014
Rated 4 out of 5 by BBL85 relax. comfort resort
im stayed 5days.
The room was large and bathroom very clean and nice bed.
great area, wonderful beach
thank you for relax holidays.
January 7, 2014
Rated 5 out of 5 by FamilyMan Great Beach resort with the kids
Really appreciate with young kids the ability to go from Sand castles activities, to kayaking, to swimming pool dive conquest and enjoying the excellent food.
May 5, 2013
Rated 4 out of 5 by RAJIV Serenity, scenic, superb service.
The most romantic, peaceful & luxurious place. With an awesome service and special care for the honeymooning couple. Perfect setting to discover each other.
June 11, 2013
Rated 5 out of 5 by RobDuesseldorf wonderful days
we had a great time at Sheraton Krabi. waiting time for breakfast table could be better, but the excellent sea view and atmosphere can cover that.
January 10, 2014
Rated 5 out of 5 by LVince My short stay in august
Nice and quiet hotel, fantastic and helpful staff. The hotel location cannot be better with all the facilities you need. I would definitely recommend it.
August 6, 2013
Rated 4 out of 5 by Natssant Great beach hotel
Staffs were very nice. The beach was beautiful. Great quite location.
The food wasn't that great, not many choice and taste wasn't as good as expect
July 28, 2013
Rated 4 out of 5 by kiwi3 Another great stay
Our second stay at this great location. We had a problem with slamming doors in the room next door and this was dealt with very well by reception team.
Food - second stay in 6 months and the menu's havent changed - would be good to have a bit more variety for returning customers. Also did the Kids Pass which definately saves money but the choices are pretty much the same no matter whereever you dine, so after 4 days the kids were ordering off main menu. Service at restaurants was a bit patchy .. order mix ups, slow service vs very quick service at some service points, and none of the restaurants were that busy so cant understand why one meal arrived very quickly and another took ages.
Love the plentiful chairs by pools and above beach. Beach is clean. Free scuba diving trial out was fun for our older child.
Rooms are adequate - last time stayed in your suite which is lovely, this time had 2 seafacing rooms - adequate with some nice touchs
Overall a great stay ..
suggestion - team up with a local photographer and offer guests an option to have a family photo shoot .. the place is so gorgeous I am sure you would get plenty of bookings.
October 7, 2012
Rated 5 out of 5 by Mayank43 Excellent view
The hotel has got an excellent view location wise also it is good,overall ambience of the hotel is excellent. Indian food in Malati was excellent
November 13, 2013
Rated 4 out of 5 by Miriam Good hotel & Nice service
The club manager "Miss Pranee" was very friendly and carefully make us a pleasure experience in Sheraton Krabi. We had a lovely holiday!!!
April 15, 2013
Rated 5 out of 5 by ND2013 It's the little things...
I would have to say that Sheraton Krabi is an amazing hotel with such a breath-taking scenery. Rooms were cozy and had a functional design, restaurant outlets were situated perfectly facing the best view of the sea, the pool is just beautiful and the whole vibe of the place was relaxing. It was a perfect getaway for a romantic trip. However, what made it even more amazing than the obvious physical aspect, was the thoughtfulness of the staff. They were all very accommodating and had such warmth in their smile - oh i wish i remember all their names! Would have been 100% perfect if not for the last encounter which was upon check-out. We felt that the staff who did our check-out process was kind of condescending and did not really try to be accommodating. Luckily, the caddy driver by the front entrance made me smile again. As mentioned, it is the little things and as I know the check-out is of the one of the crucial parts of the whole service cycle as you would not want to leave your guests unhappy. I hope the staff would come to read this and in anyway learn from it. But other than that, it was fantastic! Thank you Sheraton Krabi, you were awesome!
September 5, 2013
Rated 3 out of 5 by Jaks facilities
should not charge for internet
no hot tub on site, there was but you had to pay for it in the spa
some staff could be a bit more friendly
December 19, 2012