Rated 5 out of 5 by orangedude71 great get away
My wife had been working on getting just the right room for our Thailand trip and the staff at Sheraton Krabi met every one of her requests. Through a series of points and emails, upgrades, money out of pocket and i think perhaps some harassment on wifes part, we got upgraded all the way to the pool suite with an attached room for the kids. Liked our experience at the hotel so much we canceled the second part of our stay in phuket and stayed here the whole time. All the tours we booked through the tour desk did not disappoint. The breakfast was consistently good every day. The pools were great and the beach was pretty much all to ourselves. Anything not available in the hotel was available right outside the front gate. Would stay here again
July 13, 2013
Rated 4 out of 5 by Chaiwat26 Relax and enjoyable in Krabi Resort
The last week our family [spg platinum 2 persons] had stayed in Sheraton Krabi had a good experience.We got fair standard recoqnition for spg platinum. One room upgraded for Suite with plunge pool seems fantastic suite which have only 1 room in this resort. But another upgraded only Deluxe club room. The left platinum benefits you'll relax and enjoyable from 15-min complimentary massage for 2. Overall in this resort ,it feels good esp. location and spa .However we think about breakfast and club lounge benefits in this hotel should be better.
July 15, 2012
Rated 4 out of 5 by Benedict2014 Nice beach view
This hotel made us feel comfortable, great beach view, nice swimming pool and good staffs. However, the quality and variety of the food have to be improved (mangosteen and Gecko).
July 2, 2014
Rated 5 out of 5 by Yengkee Awesome
Two thumbs up, serene location, friendly staff, clean room.
However, the egg bar ruin the air in the restaurant and the capuccino needs to improve.
July 1, 2014
Rated 4 out of 5 by raba68 very good location
Although the food was good, wish there was more variety. Was great to see the gluten free items at breakfast. Overall, a nice hotel.
July 3, 2014
Rated 4 out of 5 by Angie68 Mrs angela
The hotel is set in beautiful grounds and really couldn't fault it except I found the drinks and meals extremely expensive and could eat out at 1/2 the price which we found most people where doing , as bars & restaurants are empty.
Also on arriveing after 14 hrs of traveling to be told your room isn't ready ( which I understand ) but to come back at 3 no member of staff offered to show us around or take us to bar for a drink etc just left in reception which I think is extremely bad customer service.
March 14, 2014
Rated 5 out of 5 by NatBKK Great hotel with nice beach and excellent service
We stay 3 nights at the hotel during 14-17 Feb 2013. The bedroom is very well designed with comfortable bed. All staffs tried to meet your need and request. Everyone is so helpful. The beach is clean with clear water, though the sand is not as white as Karon Phuket. But overall this is very nice beach I swim everyday. My daughter is happy playing in kid club. The staff in kid club is very attentive. Breakfast is also good.
Overall we love everything. It is very nice vacation we love hotel as well as Krabi.
February 18, 2013
Rated 5 out of 5 Good hotel
I liked the hotel. It is in a quite sourrounding, not busy or noisy like other locations, that is why I choose it. No vendors at the beach, no vendors at the sidewalks near the hotel.
I liked the breakfast, it was very good, the coffee was exceptional, the best coffee I ever had. I'd love to hear what coffee brand they use. Staff was always friendly and helpfull.
I didn't like the bed at the hotel, the matress was too hard, I had pains while sleeping and the next days. Other guests had the same problem.
March 14, 2013
Rated 4 out of 5 by Candy13 Comfortable Hotel
Stayed in Sheraton Krabi Beach Resort for 4 days 3 nights. Hotel was clean and comfortable and staff were attentive. Nice pools and hotel had a good Martini bar. Would have been better if free wifi in rooms were provided.
June 19, 2014
Rated 5 out of 5 by amiru Great Experience
You really get awstrucken by the huge garden like atmosphere. The chirping of birds in the morning is a rare experience. The staff is very responsive & friendly. The food also is good specialy we enjoyed variety at Mangosteens Buffet dinner. The restuarant near the kids pool offered great snacks. We really loved the chicken wrap. Kids could also enjoy at the kids club and the nice beach. If you are looking for cheaper options there is enough thai and indian cuisine nearby, massage and private taxi.
April 14, 2013
Rated 5 out of 5 by jangrah Absolute heaven total relaxation
We have just returned from an absolutely fabulous holiday at the Sheraton Krabi. What made this hotel special was not only it's impeccable standards but its exemplary staff who provided excellent service always with a cheery smile. The staff in the Club room namely Prinee and Saron (I hope I have spelt their names correct;y) were particularly helpful and if the Sheraton have an award for employee of the month they should be nominated for their consistent outstanding care of their guests.
February 11, 2014
Rated 4 out of 5 by Freeman21 Great value
Booked the hotel a few months ago, check in was smooth in the lounge, went for lunch in their Italian restaurant and found the food is very average so I never go there for another meal during my stay, the Magosteen restaurant which serve breakfast and international food is much more better, generally the services and staffs in the hotel is good. We got room upgrade to their standard suite thanks to Ms. Penappa, the room is big and modern, huge bath tub and my kids like it the most. Lounge serve good selection of drinks but food will be limited, staffs in the lounge is great, Ms. Saroh was very freindly and cheerful person. The pools in the hotel are big and with great sea view, beach is clean with soft sands. Kids club might need some upgrade. Generally it is a enjoyable family trip for me.
July 24, 2013
Rated 4 out of 5 by Orti Great Stay
Beautifull beach and pool. Wonderfull garden. excellent trained stuff, very polite.
BUT: when I come in the restaurant, where are no customers neither inside, nor outside and I would like a table on the terasse to smoke after my dinner, I do not like to be seated in the back and last corner with the comment: Maybe other customer will come and feel disturbed! By the way: the whole evening we were alone in the restaurant. But after all we will come back and we enjoyed our stay.
March 20, 2014
Rated 4 out of 5 by NgFranz This hotel has a really nice stretch of beach
The beautiful stretch of beach is very well complemented by strategically located deck chairs on higher grassland as well as on the beach.
June 20, 2014
Rated 5 out of 5 by WinsonYM Wonderful
I spent 1 week at Krabi Sheraton with my wife and 10 month old daughter in June. I also took this chance to celebrate the 4th anniversary.
As a Platinum member, we were upgraded to suite and hotel arranged welcome sparkling wine for my celebration. How amazing!
The staffs in club are very nice and they always make my daughter laugh. The facilities are also good, garden, pool, and pingpong! The food are also ok, Pai Thai (can't remember clearly), fried noodle with eggs, are delicious!
June 21, 2013
Rated 5 out of 5 by IvyF it's indeed 5 starts hotel
Had a wonderful stay at Sheraton krabi. All the staff were very friendly and hospitable from the security guards, to ladies at kids club.
I requested for a bday cake when booking a hotel for my husband (we holidayed at krabi to celebrate his bday) and we got the cake delivered to the room complete with candles. Despite my request to charge it to the room, the cake was free and oh soooo delicious ...
Overall, happy customer and we will be returning to krabi and to sheraton (for sure)
May 6, 2013
Rated 4 out of 5 by Kanika13 Gorgeous and Massive Hotel
I really loved staying at the Sheraton Krabi because the hotel is gorgeous and quite self-sufficient in terms of the facilities and surroundings. The beach is calm and secluded and the infinity pool is perfect.
The activity pool was a little dirty, which was quite disappointing considering it is a 5 star resort.
The hotel restaurants are really well designed, but not great in terms of the food offered. We were disappointed with the starters we ordered at Martinis as the chicken was really dry, chewy and over-cooked. The hotel staff made a small apology, but again it wasn't sufficient considering it was the Sheraton.
Also, there was a huge Indian wedding at the time of our stay, and the entire staff seemed to be busy catering to their needs. The pool was closed for a day, which was inconvenient for us.
December 26, 2012
Rated 5 out of 5 by JDkl123 Lovely beach setting and a resort for something for everyone.
Huge beautiful gardens and lovely pools, with plenty of sunbeds throughout this stunning resort. Staff very friendly throughout and so keen to meet your expectations. Great value club rooms during this off season period. Will be back!
June 10, 2014
Rated 3 out of 5 by krabi1 Sheraton Krabi experience
I like the location of the hotel. Beach and pools were excellent. My room needed an upgrade. Bathroom was not designed with the guest in mind. Example: the bathroom towel bar was too high up over the bathtub and that was the only one in the bathroom. There is no hot tub anyway. I was disappointed with the dinner buffet. All we had was Thai food and selection on entrees and dessert were very limited. For the cost, we would had preferred to eat out at a restaurant somewhere else.
December 23, 2012
Rated 5 out of 5 by DiVi It's sooo relaxing.....
Warm welcome, great park, wonderful beach, good size pools with spectaculair ocean view.
Our room had a good size with a great big bed and a beautiful garden view.
The breakfast had a lot of good choices.
Restauranst not used.
Pool-Garden-Service-Front-Bar staff was always smiling and very helpful.
Club lounge was perfect organized and all the staff was very friendly and very professional. A big thank you to all of you.
We had a good time at the Sheraton Krabi.
September 22, 2013
Rated 2 out of 5 by RK1971 Very ordinary experience for the price paid
The shower was leaking and the whole bathroom got wet each time somebody showered. I complained to the front desk and they had the bathroom cleaned but did nothing about the problem.
There was no attention to detail. The curtains did not close properly and hence there people could look into our room from the sit out.
There was not enough light in the room and bathroom. It became really difficult to shave due to the paucity of light.
All in all a very ordinary experience.
May 20, 2013
Rated 5 out of 5 by Mfputer Friendly and welcoming
Every time we visit Sheraton Krabi it feels like coming home. Everyone from management to individual employees make us feel like family. This starts immediately upon checking in! Everyone has a smile on their faces and are always willing to help.
The beach and pools areas are peaceful and well maintained. Try and get a day bed by the ocean and watch the world pass while enjoy the gentle ocean breezes.
Rooms are very nice and the beds are Sheraton sleepers. Very comfortable for a good nights' rest.
I would suggest upgrading to Club level. This will provide you with a quiet place for breakfast and evening cocktails. Well worth the cost. The staff in the club are some of the most attentive people I know and always go out of their way to ensure your needs are taken care of.
Thank you to everyone for another great stay. See you next year!
March 24, 2014
Rated 5 out of 5 by Gayatri Gayatri's review
This was my first time in Thailand and this was the first hotel I stayed in. What a way to begin my trip / vacation!!!! Me and my family thoroughly enjoyed our stay and the facilities. The Sheraton Krabi Beach Resort is an awesome place, I recommend it to everyone who is looking for a relaxed holiday. Cheers and kudos to the management and staff. Keep up the good work!!!!
May 14, 2014
Rated 5 out of 5 by Vins11 Excellent help from the staff
My grandson of 2 1/2 year was not well at night,around 2am,we call the reception,they took great care of us providing the van at that wee hours of the night and took us to the clinics at Aao Nang which was 25 minutes away to see the doctor,I would like to thanks all the staff concern for their good care during our stay,from house keeping to the driver,especially the night staff,the manager,for their respective service.We sure will return here.Bless you all.
December 29, 2013
Rated 5 out of 5 by Wirral64 Fab
We had a wonderful week here and will definately be back, the staff were all great from reception through to the lovely lady who cleaned our room. Generally the guys manning the towels removed them if there were no belongings but first thing there was the usual bagging of sun beds and no-one appearing to use them for several hours. The gardens provide lots of interest and the walkways shade between buildings.
April 18, 2014
Rated 4 out of 5 by kobo this hotel has a good balance
the balance of the hotel is good. Only the rooms were a little small. Even as I was upgraded as gold member, from a deluxe to a premium room there was not much difference.
we also booked the loung-club faciilities. These were absolutely fantastic... one of the top I have experianced. good food and very nice presentation, very friendly people.
May 12, 2014
Rated 5 out of 5 by JillyMM Club Lounge
Had access to the Club Lounge which was amazing each evening - Saron and Babe ensured I always had a glass of champagne and that I was okay. My only negative feedback for the Club Lounge is the children....I understand people have to travel with children but just feel that locations like Club Lounges should be children free zones or at least guests advised that children must stay seated (and it be enforced) at all times and to watch the noise level.
August 6, 2013
Rated 3 out of 5 by LJBell Fix the wifi please
The overal resort is fabulous due to the large private beach and spacious pool. There were two inconveniences which put a little dent in our experience. 1) we had a tour scheduled to leave at 8AM, yet the club breakfast was not available to be served until 8AM, therefore we had to go on the tour without breakfast. #2) wifi in the room was not working and was not relaiable. Otherwise I recommend the resort. Also, the bed was not a sweet sleeper bed.
November 6, 2013
Rated 1 out of 5 by DeeDee78 Not a 5* experience
I was highly disappointed with the level of service from Manager to front of house. The rooms are dark, not the cleanest and overall this was my least favourite 5* hotel I have ever stayed in. I had made complaints on several occasions which were overlooked and ignored therefore I checked out early having paid the entire trip.
May 15, 2014
Rated 4 out of 5 Heaven on earth
I really love Sheraton Krabi. It is like a heaven on earth. Beautiful beaches. However the huge area also make us need to walk for quite some distance to get to the beach, pool, restaurant etc.
Another bad experience from my partners at the breakfast area is one of the plate he took wasn't cleaned. There is some jam or source stick at the bottom of the plate. However I think this is a single case.
I am missing the day I had at Sheraton Krabi now.
August 12, 2013