Rated 5 out of 5 by WinsonYM Wonderful
I spent 1 week at Krabi Sheraton with my wife and 10 month old daughter in June. I also took this chance to celebrate the 4th anniversary.
As a Platinum member, we were upgraded to suite and hotel arranged welcome sparkling wine for my celebration. How amazing!
The staffs in club are very nice and they always make my daughter laugh. The facilities are also good, garden, pool, and pingpong! The food are also ok, Pai Thai (can't remember clearly), fried noodle with eggs, are delicious!
June 21, 2013
Rated 4 out of 5 by sdkohli Great poolside and private beach, food could be better
My husband and I stayed at the Sheraton Krabi resort for four days as part of our vacation with friends. The pool is the best part about the hotel as is the beachfront of the hotel- the sunset was gorgeous. We were disappointed by the restaurants though- the quality of the food was lacking and the restaurants were quite basic- nothing very authentic in terms of decor. The air conditioning in the rooms was very cold, but other than that the staff was great.
September 9, 2014
Rated 4 out of 5 by Tazzy80 Excellent Service
All staff are fabulous. They were all very helpful during my stay and give me advise on what to do as it was my first time in Krabi. All facilities and restaurants were great too. Special thanks to Sareena, reception staff who had checked me in (not too sure of her name), she's really a gem to the hotel. I'll definitely be back to stay In this resort again.
October 29, 2014
Rated 5 out of 5 by IvyF it's indeed 5 starts hotel
Had a wonderful stay at Sheraton krabi. All the staff were very friendly and hospitable from the security guards, to ladies at kids club.
I requested for a bday cake when booking a hotel for my husband (we holidayed at krabi to celebrate his bday) and we got the cake delivered to the room complete with candles. Despite my request to charge it to the room, the cake was free and oh soooo delicious ...
Overall, happy customer and we will be returning to krabi and to sheraton (for sure)
May 6, 2013
Rated 5 out of 5 by jluk Nice getaway
The Krabi Sheraton resort was a perfect stay. Hotel accommodations were great, staff was friendly, helpful and attentive. The sheraton club is a must do for the daily breakfast and happy hour. The food was plentiful and diverse.
November 14, 2014
Rated 4 out of 5 by Kanika13 Gorgeous and Massive Hotel
I really loved staying at the Sheraton Krabi because the hotel is gorgeous and quite self-sufficient in terms of the facilities and surroundings. The beach is calm and secluded and the infinity pool is perfect.
The activity pool was a little dirty, which was quite disappointing considering it is a 5 star resort.
The hotel restaurants are really well designed, but not great in terms of the food offered. We were disappointed with the starters we ordered at Martinis as the chicken was really dry, chewy and over-cooked. The hotel staff made a small apology, but again it wasn't sufficient considering it was the Sheraton.
Also, there was a huge Indian wedding at the time of our stay, and the entire staff seemed to be busy catering to their needs. The pool was closed for a day, which was inconvenient for us.
December 26, 2012
Rated 3 out of 5 by krabi1 Sheraton Krabi experience
I like the location of the hotel. Beach and pools were excellent. My room needed an upgrade. Bathroom was not designed with the guest in mind. Example: the bathroom towel bar was too high up over the bathtub and that was the only one in the bathroom. There is no hot tub anyway. I was disappointed with the dinner buffet. All we had was Thai food and selection on entrees and dessert were very limited. For the cost, we would had preferred to eat out at a restaurant somewhere else.
December 23, 2012
Rated 4 out of 5 by Orti Great Stay
Beautifull beach and pool. Wonderfull garden. excellent trained stuff, very polite.
BUT: when I come in the restaurant, where are no customers neither inside, nor outside and I would like a table on the terasse to smoke after my dinner, I do not like to be seated in the back and last corner with the comment: Maybe other customer will come and feel disturbed! By the way: the whole evening we were alone in the restaurant. But after all we will come back and we enjoyed our stay.
March 20, 2014
Rated 5 out of 5 by DiVi It's sooo relaxing.....
Warm welcome, great park, wonderful beach, good size pools with spectaculair ocean view.
Our room had a good size with a great big bed and a beautiful garden view.
The breakfast had a lot of good choices.
Restauranst not used.
Pool-Garden-Service-Front-Bar staff was always smiling and very helpful.
Club lounge was perfect organized and all the staff was very friendly and very professional. A big thank you to all of you.
We had a good time at the Sheraton Krabi.
September 22, 2013
Rated 2 out of 5 by RK1971 Very ordinary experience for the price paid
The shower was leaking and the whole bathroom got wet each time somebody showered. I complained to the front desk and they had the bathroom cleaned but did nothing about the problem.
There was no attention to detail. The curtains did not close properly and hence there people could look into our room from the sit out.
There was not enough light in the room and bathroom. It became really difficult to shave due to the paucity of light.
All in all a very ordinary experience.
May 20, 2013
Rated 5 out of 5 by Vins11 Excellent help from the staff
My grandson of 2 1/2 year was not well at night,around 2am,we call the reception,they took great care of us providing the van at that wee hours of the night and took us to the clinics at Aao Nang which was 25 minutes away to see the doctor,I would like to thanks all the staff concern for their good care during our stay,from house keeping to the driver,especially the night staff,the manager,for their respective service.We sure will return here.Bless you all.
December 29, 2013
Rated 5 out of 5 by TomWi A pleasant stay
Due to the friendly staff, the rich breakfast and the extended garden all guests were in a very good mood
November 14, 2014
Rated 5 out of 5 by JillyMM Club Lounge
Had access to the Club Lounge which was amazing each evening - Saron and Babe ensured I always had a glass of champagne and that I was okay. My only negative feedback for the Club Lounge is the children....I understand people have to travel with children but just feel that locations like Club Lounges should be children free zones or at least guests advised that children must stay seated (and it be enforced) at all times and to watch the noise level.
August 6, 2013
Rated 3 out of 5 by LJBell Fix the wifi please
The overal resort is fabulous due to the large private beach and spacious pool. There were two inconveniences which put a little dent in our experience. 1) we had a tour scheduled to leave at 8AM, yet the club breakfast was not available to be served until 8AM, therefore we had to go on the tour without breakfast. #2) wifi in the room was not working and was not relaiable. Otherwise I recommend the resort. Also, the bed was not a sweet sleeper bed.
November 6, 2013
Rated 4 out of 5 Heaven on earth
I really love Sheraton Krabi. It is like a heaven on earth. Beautiful beaches. However the huge area also make us need to walk for quite some distance to get to the beach, pool, restaurant etc.
Another bad experience from my partners at the breakfast area is one of the plate he took wasn't cleaned. There is some jam or source stick at the bottom of the plate. However I think this is a single case.
I am missing the day I had at Sheraton Krabi now.
August 12, 2013
Rated 5 out of 5 by Mfputer Friendly and welcoming
Every time we visit Sheraton Krabi it feels like coming home. Everyone from management to individual employees make us feel like family. This starts immediately upon checking in! Everyone has a smile on their faces and are always willing to help.
The beach and pools areas are peaceful and well maintained. Try and get a day bed by the ocean and watch the world pass while enjoy the gentle ocean breezes.
Rooms are very nice and the beds are Sheraton sleepers. Very comfortable for a good nights' rest.
I would suggest upgrading to Club level. This will provide you with a quiet place for breakfast and evening cocktails. Well worth the cost. The staff in the club are some of the most attentive people I know and always go out of their way to ensure your needs are taken care of.
Thank you to everyone for another great stay. See you next year!
March 24, 2014
Rated 5 out of 5 by Wan5539 Good Beach
Hotel has good staff, especially Front Desk team.
Front Office Manager, Pennapa, is very professional and friendly.
November 12, 2014
Rated 5 out of 5 by Sue76 This hotel has great features
This hotel is beautiful. The first impression was of the reception staff who were very friendly, polite & helpful. The bedrooms were of a good size and were modern.The restaurants on site were clean and had a good menu choice. The gardens were picturesque and so well maintained.The use of buggies to get around, if needed, was a nice touch.There are 2 pools one with a sit up bar, really nice. The beach was lovely, so quite & clean. Loved it.
January 16, 2014
Rated 5 out of 5 The hotel is every thing and more
I was impressed when the hotel did a room change for me instantly upon request. The facility are very well maintained, especially the beach and the swimming pool. Rooms are clean and tidy. Nothing is too much trouble and the staff will meet your requests almost immediately which was impressive given the size of the resort.
Only fault that I could find was that not all the staff were welcoming. Some had frowns on their faces when talked to.
July 30, 2013
Rated 4 out of 5 by Kaye15 Beautiful property
The landscaping of this property is stunning! They have 2 very nice pools and a huge lawn covered with whispering pine trees. There are 3 restaurants onsite, to meet every taste. We mostly ate at the Mediterranean style Geckos, which had delicious food. There was a wedding while we were there, and it looked like the hotel did a fantastic job for them. This is also a great place for families as they have a kids club with activities.
February 17, 2014
Rated 5 out of 5 by suzwong relaxing getaway
My husband, my 2 daughter 21 & 19 and myself have just come back from 11 night stay at krabi sheraton. The resort was beautifully set out and on a very good beach with a number of restaurants within walking distance. Spent most of our time around the pool and on the beach and ate out every night. The shuttle into Ao Nang was very useful for trips into somewhere with a bit more life. Breakfast was excellent and varied and of very good quality. The staff attentive and always helpful but perhaps not as friendly as i had expected. However. this maybe something to do with language barriers.
The trainee managers were excellent and extremely helpful, very nice to see young people being given the opportunity to shine and develop professionally.
A real shame there was not free wifi everywhere in the complex.
We really enjoyed our stay and would definately return.
January 26, 2014
Rated 4 out of 5 by Lulu23 Overall experience was good
The features and facilities of the hotel were exceptional; the pool was beautiful with the sea in the background. Although there was rain throughout our stay, it wasn't bothersome too much because the rooms were comfortable and relaxing with a picturesque view of the sea.
The service was good but not excpetional. I would like to see more feeling in the service although staff did do their required steps. Also, we only ate at Mangosteen's because there was a little bit of a variety in different food offerings. however, the food was great - love the steak but service similiar to what was stated above.
I took part in raising funds for charity and won a 2 night stay. The only major disappointment was that the voucher stated free breakfast for 2 but upon arrival they said it was not included even though clearly stated. Quite disappointed but other areas no major concerns.
August 28, 2012
Rated 5 out of 5 by Mel1977 Great stay
We had a fantastic stay in Krabi with my husband and two pre-schooler children. The resort was beautiful and the staff were wonderful. We stayed in a premium studio suite and it was great for small kids - they just shared the daybed.
- We loved the pools
- We loved the view and the overall look of the resort
- The staff were great and very friendly
Shame that there weren't more kids in kids club, my kids played there for an hour a day and enjoyed it but would have loved it more if there were other kids there. I think it should be promoted more.
We loved the idea of movie nights in the bar area - great for kids but we didn't get to one.
Club Lounge was great. Staff were very friendly.
I think more regular return shuttles to from Ao Nang would be helpful - maybe each hour every night.
Overall I would not hesitate to return. I have already recommended this property to family.
March 13, 2013
Rated 5 out of 5 by Wirral64 Fab
We had a wonderful week here and will definately be back, the staff were all great from reception through to the lovely lady who cleaned our room. Generally the guys manning the towels removed them if there were no belongings but first thing there was the usual bagging of sun beds and no-one appearing to use them for several hours. The gardens provide lots of interest and the walkways shade between buildings.
April 18, 2014
Rated 4 out of 5 by hasibo Sheraton Krabi is great hotel for relaxing with sun, sea and hospitality
Sheraton Krabi is very good hotel in terms of location, sea, private beach and facilities. The hotel is in a natural environment with full of trees, birds and beauties. It is a stone throw close to all alternatives for every type of guests and needs; hopping to islands, diving, snorkeling, various types of trips, shopping or relaxing on the beach under the pine trees with the sounds of the birds.
March 23, 2013
Rated 4 out of 5 by AshyMan Awesome Room
Stayed for 3d/2n. Rooms were awesome as we checked in two different room i.e. the deluxe club and premier club room which was twice bigger with jacuzzi. So beautiful room, spacious and clean!
The only thing we were uncomfortable as the food mostly non halal food. Pls. try to improve this as at Krabi halal raw materials are easy to get.
However we really enjoy our stay and will come back soon.
December 6, 2013
Rated 3 out of 5 by Sirisak Feeling the standard was dropped
I stayed between 18 to 20 May 2013. I stayed here once last year which was a superb experience so I decided to come back.
1. The environment is very nice (pool, scenic view, good fitness)
1. the bathroom was a bit smelly.
2. Found cockroach twice, once in the bathroom and other was in the restaurant (cucumber bowl, Breakfast at Mangosteen)
3. Breakfast was not good.
May 25, 2013
Rated 4 out of 5 by SunilC Good family holiday resort
Perfect place for beach family holiday for weekend or more. We are family of 5 with variety of interests. We'd a great time with kids on beach and the pool. The restaurants server good local and international cuisine.
Me and my wife had a great time on our own as we could leave the kids at the kids club. If you are in visiting krabi, I'll highly recommend to stay at Sheraton
June 30, 2014
Rated 5 out of 5 by AOrta Amazing Hotel! Always a great stay!
This is probably our 3rd or 4th stay at Sheraton Krabi, and this stay was even better than the last-- we were pleasantly reminded of why we keep coming back.
The hotel is perfectly located for a relaxing get-away. But what really sets this hotel apart is the people. We booked the hotel to celebrate a milestone birthday for my wife and she was absolutely wowed by all the special touches and special attention the hotel staff provided! A special thank you to Paul, Pennapa, and David for making it happen. We had an absolutely amazing stay. The team was front desk was fantastic, from check in to check out. On my way out, there was a bit of a line and before I could even cue up, someone jumped out from behind the desk to being me to the SPG desk and let me know that someone would be with me in a minute. Within 30 seconds I was checked out. The staff at the pool and at Malati were great and we loved the breakfast spread.
July 23, 2014
Rated 5 out of 5 by VJSA CHEF
i have all the praises for your INDIAN Chef whose name maybe was MOHAN LAL.
His preparations were excellent and he was very courteous and is an asset for Sheraton Krabi.
October 20, 2014