Rated 5 out of 5 by jluk Nice getaway
The Krabi Sheraton resort was a perfect stay. Hotel accommodations were great, staff was friendly, helpful and attentive. The sheraton club is a must do for the daily breakfast and happy hour. The food was plentiful and diverse.
November 14, 2014
Rated 5 out of 5 by TomWi A pleasant stay
Due to the friendly staff, the rich breakfast and the extended garden all guests were in a very good mood
November 14, 2014
Rated 5 out of 5 by Wan5539 Good Beach
Hotel has good staff, especially Front Desk team.
Front Office Manager, Pennapa, is very professional and friendly.
November 12, 2014
Rated 4 out of 5 by SandyWong2014 Great for peace and quiet
We stayed for two nights, 23rd and 24th October 2014. The hotel resides in a huge, well-landscaped resort. We walked from our room to the reception block, but you could also ask for a buggy to take you around. The room was big enough for two people, and well-appointed (although my friend noted the lack of a hair-dryer). The beach was within walking distance of our room, although we did see other patrons asking for a buggy ride. Oh the beach! It was beautiful; fine sand which seemed to stretch forever, and clear water, no mud, no rocks. If you're averse to sand in your costume, the two pools should keep you happy. The Malati pool has a bar, so you could have your pina colada in the pool and watch the sunset. You could also sign up for snorkelling, diving, island-hopping, etc.
We came to de-stress, and get away from the office crowds, and we came to the right place. However if you're looking for a happening place (nightclub, dancing, famous DJs, etc), you'll find this one missing the mark. We found the restaurants expensive, and had our meals (except for breakfast) outside the hotel. On the first night, we took the hotel shuttle (250 bahts per pax round trip) to Ao Nang for a meal and a little shopping. The shuttle was very punctual, and the driver very courteous.
We had a choice of freebies, and we chose to have free wi-fi in our room for 1 day. The other choice was ice-cream in the Malati pool.
All in all, we had a good rest, and I still can't forget the beach!
November 12, 2014
Rated 2 out of 5 by NotIdeal Below average experience
I stayed at this hotel from Oct 1 -3. First let me start off by saying this hotel is definitely on a nice piece of property, however, the following reasons that I will list made this stay below average.
1. My first comment relates more so to the SPG guarantee of best rates. The rate offered on SPG was not the lowest ($150/night on Agoda was the cheapest), but I didn't want to risk not having the platinum upgrade so I booked on SPG. I mentioned it to the staff when checking in, but nothing was provided.
2. Speaking of Platinum upgrade, I was told that I could not get a suite upgrade as they were all booked. I was a little skeptical of this as I stayed during the low season. After checking in I went back on the SPG website and found that I could still book a suite.
3. When we got to the room, both beds had some sort of green stain on the sheets. It was pretty obvious so I'm not really sure how it was missed.We had to call two times to finally get someone in the room to change the sheets.
4. There was a very strong odor coming from the bathroom that was uncomfortable.
5. Layout/location - the layout is pretty spread out and makes getting to places within the hotel somewhat inconvenient.
Again, the property is great with awesome pools, food, and beach views, but this stay was far from ideal.
October 26, 2014
Rated 4 out of 5 by Cobbie Disappointing room quality
I stayed at this hotel for 5 nights and overall I was very impressed with the service by staff and hotel facilities but the room quality was disappointing and didn't meet my expectations.
The staff were excellent. The swimming pool wasn't overcrowded so you could relax easily and the views from the pool were fabulous.
November 6, 2014
Rated 4 out of 5 by Tazzy80 Excellent Service
All staff are fabulous. They were all very helpful during my stay and give me advise on what to do as it was my first time in Krabi. All facilities and restaurants were great too. Special thanks to Sareena, reception staff who had checked me in (not too sure of her name), she's really a gem to the hotel. I'll definitely be back to stay In this resort again.
October 29, 2014
Rated 3 out of 5 by VeryGoodPointsStacey Average New Year's Eve Stay
I stayed with friends at the Sheraton Krabi during this past New Year's. We booked the hotel early and selected it because the website said nothing about a mandatory NYE dinner which many of the other hotels highlighted. The rate said nothing about it and our confirmation emails said nothing. About 2 weeks prior to arrival I received an email stating that NYE dinner was mandatory and it was $200pp. After a lot of headaches, the hotel agreed to exempt us from the dinner since the website didn't list it and our rate and confirmation didn't list it.
After staying at the hotel, I am glad we were exempt from the dinner because food quality and service were the low points of the hotel. Dinner service was the worst, but I would say the service was never good at any meal.
The Sheraton Lounge is quite nice, but it was jam packed over New Years. At breakfast there was never an open seat and the staff couldn't keep up with the demand for drinks (coffee wasn't self serve). During other times of the day the lounge was a great place to connect to wifi (though it was slow) have a coffee or tea and relax.
The hotel seems to focus on families - especially during the holidays - so be prepared if you're traveling without kids. The beach is nice, but I preferred the pools.
The pools are great and the spa is really amazing -but pricey.
I would recommend the hotel to families who aren't expecting a five-star facility and who have the option to leave the hotel for meals.
I would caution everyone making reservations for NYE or any holiday to inquire about mandatory dinners and fees before booking because the hotel is not up front about them.
May 2, 2013