Rated 3 out of 5 by Anonymoussing Good Stay
Everything is was going well but then this one staff at the club lounge decided to ruin everything. She was extremely rude and inefficient. This is the only reason, I am giving it an average overall rating. At least was expecting the club lounge to be nice. I think I read another guest complaining on trip advisor about this staff. Not sure if its same or not. On simply asking for a tea, she reacted rudely, why dont i go and get it myself? During breakfast, asked for glass for juice, since there werent any. She responded what do i need a glass for? So was just trying to avoid her.
November 25, 2012
Rated 5 out of 5 by DEDEOGLU2014 SHERATON KRABI BEACH RESORT : UN COIN DE PARADIS ! ... A CORNER IN PARADISE ! ...
SHERATON KRABI BEACH RESORT HAS GREAT FEATURES :
1. VERY SUCCESSFUL RENOVATION IN YEAR 2012 ;
2. VERY FRIENDLY STAFF WITH GREAT HOSPITALITY ;
3. VERY GOOD / EXCELLENT FOODS : INTERNATIONAL & THAI CUISINES ;
4. VERY BEAUTIFUL WHITE SANDY BEACHES ;
5. VERY WIDE AREA , BEAUTIFUL FLOWERS , VERY NICE SUN RISE & GREAT SUN SET ;
6. VERY CLEAN & CONFORTABLE ROOMS ;
November 19, 2012
Rated 2 out of 5 by Zhyro This hotel has great amenities but terrible prices
We had a lot of issues with the food. Very overpriced and the rooms are really pain. The service wasn't great. Beautiful beach and pool.
November 10, 2012
Rated 2 out of 5 My favorite place Krabi
All issues have been communicated to GM
November 1, 2012
Rated 4 out of 5 by Jajac Family Outing
Great hotel and great stay! Reception staff was helpful and courteous. A slight miscommunication between them left us hanging around the lobby in limbo as to which of the staff was going to escort us to our room as promised; otherwise it was average. The lemongrass drink was very refreshing!
Buffet breakfast was good with a wide selection of items for all kinds of diets! The club lounge was also great, with one particular employee, P., (not allowed to mention names) who looked after us as if we were her house guest!
There is only one thing that could've have been better. We had lunch at the Italian restaurant Gecko. It seemed under staffed. There were approximately 20-25 guest with only 3 active waiting staff. It took us 15 mins. just to get a look at the menu; it took another 8-10 mins to get bread on the table, and approximately 20 mins. to get our food from the time we ordered! Forget about asking for condiments and extra cheese or ground pepper, as the staff was just swamped with customers. One staff even appeared to be sickly and just got out of bed to help out.
After asking them, they said this is the normal waiting complement that their employer has. And this wasn't even peak season! Please hire more staff to cater for the customers!
October 31, 2012
Rated 4 out of 5 by Thankful20 Stunning white sandy beaches with excellent staff services
We are very satisfy with the management staff (Mike) resolve our room concern issues. Excellent staff services only minority group at Mangosteen restaurant especially for the morning breakfast, due to overwhelming arrival of the guests, guests were not seated timely (waited for few seconds), tables were not set up on time. But this is the downsite of the delegation of task. Besides this, soft white sandy beaches with the excellent upkeep condition from management, huge green compounds to stroll with my family members. Wonderful and relaxing family gateway!
October 30, 2012
Rated 5 out of 5 by Glynis Amazing hotel and staff, really enjoyed our stay
We recently spent a week at the Sheaon Krabi in a seafront suite. The reception member of staff who checked us in was excellent and I wish I had her name so she could be individually praised. Im not sure if she is a senior member of satff but nothing was too much trouble for her,
The resort was very quiet and I found the prices in the restaurants competative for a hotel. Our room was excellent, clean, well equiped and we loved the jacuzzi. The room was made very special for us with champagne and flowers and it was our honeymoon and we always had plenty of complimentory drinking water, The only thing I found odd was that there was a plate/knife and napkin on the table in the lounge area, but never any fruit?
The club lounge was excellent and well worth the upgrade,
There are a few good restaurants outside the hotel but there is also a shuttle bus to Ao Nang for 100bt return,
The grounds and pools at the hotel are beautiful and so are the grounds and wildlife. If the hotel has a special even on they always le us know in advance which was great. I really recommend this hotel. We had a look around the uograded premium sea facing rooms (club room), and I have to say I thought the decor was not reflected of Thai culture and the furniture and flooring looked quite cheap. The table in the room looked like a garden/patio table an completely out of place. I dont know what kind of look the densigner was looking for but it is not reflective of the hotel or a club room.
That is the only negative thing I can say about the hotel
October 28, 2012
Rated 4 out of 5 by Kash313 More then expected
Fabulous is the word... Amazing service and wonderful resort. Thank you for making our stay memorable and thanks a ton for making my birthday special ....one of the Yummiest cake I ever had... Even my kids can't stop talking abt it.. Only one complaint I have that the kids club close down very early probably at 6 if you can extend that time it will be awesome.
October 25, 2012
Rated 3 out of 5 by Mong96 Good hotel for vacation
Nice and peaceful. Dining experience close to sea view. Golf cart is prompt service, just checking in a bit too long.
October 24, 2012
Rated 3 out of 5 by Thomas1968 Great holiday location
Nicely situated at the beach but hotel is old and ill maintained.
October 17, 2012
Rated 4 out of 5 by kiwi3 Another great stay
Our second stay at this great location. We had a problem with slamming doors in the room next door and this was dealt with very well by reception team.
Food - second stay in 6 months and the menu's havent changed - would be good to have a bit more variety for returning customers. Also did the Kids Pass which definately saves money but the choices are pretty much the same no matter whereever you dine, so after 4 days the kids were ordering off main menu. Service at restaurants was a bit patchy .. order mix ups, slow service vs very quick service at some service points, and none of the restaurants were that busy so cant understand why one meal arrived very quickly and another took ages.
Love the plentiful chairs by pools and above beach. Beach is clean. Free scuba diving trial out was fun for our older child.
Rooms are adequate - last time stayed in your suite which is lovely, this time had 2 seafacing rooms - adequate with some nice touchs
Overall a great stay ..
suggestion - team up with a local photographer and offer guests an option to have a family photo shoot .. the place is so gorgeous I am sure you would get plenty of bookings.
October 7, 2012
Rated 4 out of 5 by Attitude Great hotel experience
This is a honeymoon trip with my hubby and we receive a surprise from the hotel on seeing the flowers and petals arrangement on the bed. The room had a great ambience and almost everything we needed (ie other than bottle opener and the power adapter). The service staff was friendly and helpful. The beach is clean and the pool is beautiful.
The only area for improvement is on the drainage; the toliet has a bad smell and was pretty unbearable despite the room being clean (a suggestion would be putting on some aroma or air refreshener) ; the power got cut a few times but it was not too bad impact.
The experience was overall wonderful.
October 3, 2012
Rated 4 out of 5 by Silverfox1 End of busy year reward
Had a busy year and rewarded myself with no fuss, easy few days break. This filled the bill 100 percent. If I had one thing to improve it would be the cost of in house everything. If the staff are getting paid local wages, or near to, I would expect prices for food ,drink etc. to be a lot more aligned to these things. Staff were outstanding and promoted the Sheraton name very well, I therefore feel well and truly ripped off for myself and the staff working there. ( I have no connection with staff ). We had poor weather but still found plenty of interesting things to do in the province. Overall, a good time and would return.
October 2, 2012
Rated 5 out of 5 by alanlinda62 This hotel / resort is world class we will stay at the Sheraton Krabi next time
The food the staff the hotel are the best holliday you can get it is a dream resort
September 27, 2012
Rated 5 out of 5 by Nannari Wonderful time.
Location is beautiful,everything is good.
September 20, 2012
Rated 5 out of 5 by Manju Excellent hotel
Excellent view, good river view, very large beach, service is good.
September 16, 2012
Rated 5 out of 5 by phantom6407 best resort in thailand
this resort was magnificent in every way.we will definately be back next year.
September 16, 2012
Rated 5 out of 5 by calvin123 overall experience
overall location /facilities were excellent and met expectations/ Room -poorly designed with poor lighting and storage space.
Club lounge and facilities including service was great.
Beach facilities were not to standard, hardly any staff around to assist with drinks towels etc.
The drivers for the buggy were not readily available to be taken to the rooms, particularly when it was raining.
September 11, 2012
Rated 3 out of 5 by nickid Great Hotel but Noisy
Firstly, I think the hotel has very good service, food, room & facilities.
However, I must complaint about the hotel hosting very noisy parties with loud music blasting the whole day and into the night, which disturbs other guests who were looking for some peace and quiet from this resort-like hotel.
September 9, 2012
Rated 5 out of 5 by Rick51 Eighth Visit
We continue to return because the facility is wonderful and the staff is very attentive. Each time we return we feel like we are coming home again. We've been enjoying this facility for several years now and every time we travel to Thailand we make it a point to go to Krabi and stay at the Sheraton! The fitness center and tennis courts add a great dimension to our stay. The Tennis Pro is great!
September 9, 2012
Rated 4 out of 5 by Ekarat42 Rainy Holiday at Krabi
My first visit to this resort was in the middle week of August which was raining season in southern Thailand. However, there were many guests in this low season. The hotel was situated in private beach with mangrove forest in the resort. My favorite places were two infinity pools with stunning view of Andaman sea. The breakfast was delicious with high quality. My next trip would be summer season. I'd recommend to assure all hospital staffs to treat their guests because I found some staffs neglect to assist guest and no sincere smile.
September 2, 2012
Rated 4 out of 5 by SherMaine Nice breakfast and pools
Very nice breakfast spread. Hotel staff are friendly too. Nice pools. Nice food and massage across the resort too.
August 28, 2012
Rated 2 out of 5 by kietje006 Not motivated staffs
The staffs of needs better training and motivation. Management of the hotel seems not aware about the situation.
August 28, 2012
Rated 4 out of 5 by Lulu23 Overall experience was good
The features and facilities of the hotel were exceptional; the pool was beautiful with the sea in the background. Although there was rain throughout our stay, it wasn't bothersome too much because the rooms were comfortable and relaxing with a picturesque view of the sea.
The service was good but not excpetional. I would like to see more feeling in the service although staff did do their required steps. Also, we only ate at Mangosteen's because there was a little bit of a variety in different food offerings. however, the food was great - love the steak but service similiar to what was stated above.
I took part in raising funds for charity and won a 2 night stay. The only major disappointment was that the voucher stated free breakfast for 2 but upon arrival they said it was not included even though clearly stated. Quite disappointed but other areas no major concerns.
August 28, 2012
Rated 4 out of 5 by 1957Johan Way too pricey hotel jn Krabi
Pros. Location. I really liked the stretch of beach, far away from busy Ao Nang and nearly no tourists at the beach. I liked most of the things about this Sheraton hotel, the swimming pools are just fantastic, the Gym OK, the breakfast was outstanding.
But, a few cons.... I do not regard this hotel to be a 5 star hotel. First of all, a 5 star hotel should offer Wifi at the rooms for free acccording to my opinion. Secondly, and this is why I will not return to Sheraton Krabi for sure. The food prices are way way to high. I have spent many nights at 5 star resorts in South East Asia and elsewhere. I am used to the price level in Scandinavia, but prices at Sheraton Krabi is actually the most pricey I have ever experienced. I am sure the staff at the restaurant is not paid much more than minimum wages, therefore I beleive Sheraton Krabi would benefit greatly from putting down the prices considerably and that way get more guests to choose to eat at the resort, instead of to take a stroll to the nearest restaurant nearby in the main street just outside the resort.
August 26, 2012
Rated 4 out of 5 by Wanwan Peaceful and relaxing
This hotel has a peaceful and relaxing atmosphere. Beautiful long beach to relax and lots of space around the hotel.
August 22, 2012
Rated 5 out of 5 by MONM Staff
Courteous, friendly, very polite and helpful staff. Always smiling :) Even the security guard at the gate!
August 16, 2012
Rated 5 out of 5 by PeterSWE Wonderful week at Sheraton Krabi
Me, my wife and three children’s had a fantastic week at Sheraton Krabi in mid July 2012. The check in ceremony was smooth as silk, everything was prepared and we received all necessary information over a cool drink in the Lounge. Travel with three children’s can be tricky, but I must say that all Sheraton staff really engaged with the children and made them felt special throughout our stay. Thank you.
The breakfast was really something, lots and lots of things to choose from. As an extra finish to it we could order pancakes in any shape we wanted, elephant was our favorite.
All food we had in the different restaurants was very good and the staff was extremely friendly and helpful. Even the trainees were top of the line helping us out with tips of things to do in the neighborhood.
The pool areas are just lovely with a stunning view over the ocean and just an eye blink away from a waiter who instantly are there to assist you.
Me and my two older boys went Rafting and took a one day trip to Phi-Phi Islands. My youngest son and I went Elephant trekking. I can highly recommend them all. All arrangements and information was delivered from a special “activity desk” and they knew everything we needed to know.
The gym was very good, all the necessary stuff was in place, and for convenience there was water and towels. The only thing I miss was that we didn’t have the chance to try out Thai boxing, next time.
If you are looking for a resort with everything you need, Sheraton Krabi is the place to go. Me and my family will for sure return as soon as we can.
August 10, 2012
Rated 5 out of 5 by Sharm25 Amazing Hotel
My husband and I recently spent 3days and 2 nights at the hotel. We were awed by the luscious and beautiful landscape at the hotel. The deluxe room was spacious, clean and luxurious. The breakfast was also good. I always look for cleanliness, comfort and luxury at a good price during my stays, and they exceeded my expectations. The spa was good too. The staff also surprised us with a small cake as it was my husband's birthday. Really thoughtful. We look forward to coming back again - this time with the kids.
August 10, 2012
Rated 5 out of 5 by tachmonite Quiet, peaceful, relaxed great for couples
Arrived with my wife on the last week of May 2012. Met a polite very helpful lady called S.K.
Check-in was pretty fast, about 10 minute and we were served a drink as we waited.
We stayed one night and then upgraded our package to take advantage of a free VIP breakfast and happy hour in the evening at the Club Lounge and a few other benefits. This package was amazing for the added cost. We are very glad to have upgraded.
At the Club Lounge the breakfast was a buffet.( and whereas the the variety wasn't as wide as we would have wanted, I shouldn't complain much, it was a great experience)
The service was all round fantastic throughout the hotel but there was a young gentleman at the Club Lounge Mr. A who was very patient with our many demands and always remained friendly.
The pool is amazing, and the restaurant at the pool was also very convenient.
The gym area with the basketball court/tennis court was also a pleasant surprise. Carry a pair of sports shoes if you are sports-inclined. if you don't have sports shoes you can rent a pair for a fee.
The Beach was I think one of the best I have experienced. A private beach, with soft sand and the waves were not too aggressive.
At night there was a live band at one of the restaurants that were quite good.
All in all we had a great experience and were sad to have left so soon(4 days), we will definately plan to stay longer the next time around.
August 9, 2012