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Rated 4.3 out of 5 by 349 reviewers.
Rated 5 out of 5 by Amazing Holiday Gateway..!! We stayed at Sheraton in May'15. We are so glad that we picked up this hotel on our visit to Krabi. The hotel is beautiful with amazing hospitality, spacious sea facing rooms,sprawling lawns, lovely pool, beautiful beach and magnificent views. It is commendable that the property of this size is maintained so well. Thank you for for making our holiday great Sheraton....!!! June 23, 2015
Rated 5 out of 5 by What an incredible staff Loved every minute at this hotel. We stayed here 4 nights and 5 days in May and loved the staff, pool, and just general grounds. The restaurants were of great quality (especially the Thai restaurant). We would stay here without question again- but are curious to see how everything changes with the change in ownership that we understand is happening in July. Either way- as a Starwood property- it was wonderful! June 14, 2015
Rated 5 out of 5 by Simply amazing My holiday at Krabi was simply amazing for many reasons and one of the reasons is because I stayed at the Sheraton. What an amazing resort and the people are so kind and happy. I cannot wait to go back. Thank you for making our holiday one we'll never forget. June 3, 2015
Rated 4 out of 5 by Enjoyable stay Had a smooth check in and appreciated being recognized as a Gold member and being upgraded to an Ocean View room. Was kind of hit and miss with some of the staff as I felt the front desk people were some of the best that I have encountered at SPG hotels, but was disappointed with the concierge and business area staff as they just seemed to be more interested in talking amongst themselves while standing in front of them waiting to be acknowledged. On the plus side I did truly enjoy the facilities here at the hotel including the gym and tennis court and being able to hit with someone there. Also loved the pool area and swim up bar though I didn't partake but noticed others who were and enjoying themselves. Location is a bit far from nearby tourist area of Ao Nang and not much to do here locally so if you are looking for a relaxing few days spending just within the hotel it will easily meet expectations and then some. June 3, 2015
Rated 5 out of 5 by Perfect place for relaxation This hotel is located quite secluded from the town area and hence it is a perfect place for relaxation. We used the hotel airport transfer service and it took about 35 minutes from Krabi International Airport to the hotel. Upon arriving at the hotel, we are greeted by the friendly staff and we are ushered to the front office for check in. As we booked the premium sea facing room, we are ushered to the club lounge for check in. Check in process was pretty fast & smooth and we enjoyed the complimentary beverages provided in the club lounge while we were waiting for our rooms to be assigned. The hotel buggy took us to the block where our rooms are located. The room was spacious and I think the room was renovated recently – as it looks pretty new. We have no issue with the air-conditioning and hot water during our 3 days 2 nights stay. The hotel has a very huge land bank, and you can comfortably walked around the hotel ground as there are proper walkway and it was even well lighted at night. There are 2 pools in the hotel and the beach is located quite near to the pool. The beach is quite clean and there is plenty of sun deck near the beach. We dined at the hotel restaurant during our stay. Though a lot of traveler feels that the price in the hotel restaurants is quite high, we feel that the pricing is quite reasonable (compared with hotel food pricing). Malati served authentic Thai – Indian cuisine. Food is great and service was fast & prompt. Gecko’s is the hotel Italian restaurant and I must recommend their traditional wood oven pizza. We also dined at Mangosteen restaurant and the price is quite reasonable. There is a 7-11 convenience store located outside the hotel and also a row of shops selling souvenirs, massage & spa services. There are a few café & restaurant located outside the hotel so there are plenty of options if you choose not to dine at the hotel restaurant. Everywhere you go in the hotel vicinity, the staff will greet you with a smile and the buggy services will shuttle you from your room to the hotel grounds – though we prefer to walk around. Checking out was pretty fast & the elite SPG recognition is good. The hotel management will change over to Dusit Thani management effective 1 July 2015. Overall, it is a pleasant & relaxing stay for us. May 20, 2015
Rated 3 out of 5 by Fabulous until checkout I have been to this hotel twice now and have enjoyed it immensely. Sadly, this time it was the transfer system that left me feeling less than happy. The drivers to and from Ao Nang will doubtless kill a few people in a car wreck one day they drive so fast and carelessly. But the real downer was this: the day before check out I asked for a copy of the bill which had everything in it except the transfer for the last day which I asked the desk clerk to add before I paid the bill. I was more than a little surprised when phoned from the desk 8.45 pm to be informed that the outgoing airport transfer was not on the bill. It was yesterday! So, I had to walk all the way from G block to the desk to be told that unfortunately someone had removed that charge. So my advice is forget the hotel transfer system - hire a car or get a cab. This ruined an otherwise fabulous stay. May 7, 2015
Rated 5 out of 5 by Elite Recognition What i can say is the hotel is an elite recognition hotel. they upgrade me to the suite with private pool tq so much for the upgrade. May 6, 2015
Rated 5 out of 5 by Perfect stay and relaxation Had a perfect stay, met or exceeded all or expectations, very nice room, clean everywhere in the Hotel, staff very friendly and helpful, even the Manager is always around to take care of all and to help in case of problems or questions. Food in the Restaurant Malati (we didn't try the others) was overwhelming and delicious, prices surprisingly low for inside a Hotel. There are also lots of small Restaurants next to the Hotel which are very good. As well as the massage just across the street. Hotel offers priceworthy shuttle to different destinations, e.g. Ao Nang or you can take a driver just in front of the Hotel is, they were very good and reliable. If you want to shop it's just 15 Minutes by car to Ao Nang, where you can also enjoy nightlife if wanted. April 12, 2015
  • 2015-06-29T14:19:21.158-05:00
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