Rated 5 out of 5 by AndrewBrooklyn Fantastic outdoor pool
Nice Sheraton. Comfy bed, and really nice Club Lounge, but the best is the outdoor pool. Open 24h, warm water. It was a great stay.
August 21, 2013
Rated 5 out of 5 by dagdil Εxcellent Hotel, but a "black" point
It was a very pleasant stay.
Cleanliness, the position of the hotel, the breakfast, the staff - all excellent.
I think, however, that is unacceptable an Hotel of that class to charge fees for using the Internet in the room !!!
They are points in the city (in evey city) were access to wifi is free - for every one ! And Sheraton charges its Clients !
December 19, 2012
Rated 5 out of 5 by samruna1 Great Facilities
Room clean and decor tasteful . Staff attentive, helpful and friendly.
Peaceful location away from the hubub of Tirana, yet sights and shops all within walking distance.
Security on the money, ever present but not overly conspicuous.
November 8, 2012
Rated 3 out of 5 by Rom63 The Hotel DO NOT offer complimentary WIFI!...
Unvelibable!...those days every hotel offers complementary WIFI and this do not (in the rooms)...The hotel has also to work to offer packages deals to include breakfast for example.
October 29, 2012
Rated 5 out of 5 by Pero Hotel which meet expectations
Nice hotel, with good location and polite personnel. Good choice for business purposes travel.
September 25, 2012
Rated 5 out of 5 by hfz10 Comfort hotel
Excellent Comfort hotel & Quiet
October 1, 2012
Rated 4 out of 5 Perfect Staff, no wifi in room
I have stayed several times and can say this truly has the best atmosphere and staff I have ever experienced. The breakfast is superb, and so is the club lounge. It's as good a Starwood Hotel as I have seen.
One big, big problem, and this can only be blamed on the management: There is no wireless Internet in the guest rooms. You can't even use your phone or tablet in your own hotel room. That is inexcusable, and it has me seriously considering switching hotels when I return for a four week stay this fall.
But overall, the hotel and its staff, is extraordinary.
July 26, 2013
Rated 1 out of 5 by Fe2013 Two nights at Sheraton Tirana
I stayed at Sheraton Tirana 2 nights in September and we had an experience that definitively did not meet our expectations.
The chambermaid forgot to clean our room and when we tried to call the reception at 9.30 pm after having spent the whole day outside of the hotel, noone answered. My husband went to the reception asking for someone who could clean up the room, but the person who finally came just changed our bath towels and pillowcases. The following day we asked for a discount and the manager refused to come and discuss with us, he merely told the receptionist that we already had a discounted rate and nothing more could be done. I can accept a mistake made by the chambermaid, but the manager's behaviour is not acceptable for a five star hotel. Having a special rate doesn not mean that a lower service can be accepted, especially without giving excuses to the guests.
On the other hand, I would like to highlight the kindness of the waiters at the restaurant and the porter who helped us with the luggages.....but unfortunaly the politeness of those persons is not enough to come back for another stay in this hotel.
September 16, 2013