Rated 1 out of 5 by WorldTraveler925 Not a sweet sleeper mattress, can be noisy!
The mattress was hard, the linens and pillows were soft but this was not the sweet sleeper mattress as in other Sheraton hotels, no pillow top mattress here!
The fact they still charge 19€/day for internet in ones room is outrageous and greedy, most of Europe is changing to free, it's time. No one wants to sit in the lobby to get free internet!
Whole hotel on one floor and I had first room off main hallway so could hear partiers until 3 am, hence no sleep!
At checkout I asked to be compensated for sleepless night and was told they will give me a quieter room next time! Also asked to purchase something from the gift display but was told it was only for show, made no sense.
December 10, 2013
Rated 4 out of 5 by BobZ44449 convenient location, very expensive food
Everything was first rate. Handy to stay at the airport and also have easy access to all the trains. $25 Euro for the breakfast buffet makes it the most expensive breakfast in my life.
when checking out they did not provide a receipt. I thought i booked with the hotel, they said i used a 3rd party. (starwood hotels?) Not sure how I'll handle my expense report now.
December 12, 2013
Rated 4 out of 5 by Salina Perfect airport hotel
Travelers are tired and stressed so the friendly welcome at desk is so important .
Rooms are really nice and silent . You catch a lift and you're on a plane !
December 8, 2013
Rated 3 out of 5 by Unsatisafied1 Unsatisfied
The room was not ready on check in as requested.
Downgraded to a standard room. Had to request water/robe. Robe never came.
Front desk staff was difficult and surly.
December 6, 2013
Rated 3 out of 5 by gojko88 Average in every way
You can't expect an airport hotel to be as good as a downtown one, no doubts about that, but Sheraton Dusseldorf Airport leaves quite a bit to be desired. It's very conveniently situated for airport transits and isn't far away from the city centre either, but it's somewhat confusingly located when you enter the airport terminal itself, and the signs/directions could be clearer and more visible. The common rooms are spacious, but the guest rooms are quite the opposite - it's the single most cramped Sheraton I've ever stayed in. Yes, it has all the 4* facilities (for example, an excellent buffet breakfast) and there's nothing to really complain about, but it manages to live up to Sheraton standards just barely, without a single added extra, which doesn't justify the 100€+ range of the rooms. Some of the chain's own properties, even airport ones, go the extra mile, so it's difficult to pardon this fact. To sum up, it's a decent choice for transit passengers in dire need of a rest, but for all other purposes, even loyal SPG members should look elsewhere, as there are more convenient options in the city itself at a better value.
September 6, 2013
Rated 5 out of 5 by MrPSingh Perfect location and great service
This was my second visit to this hotel. It is important for me because the hotel is almost attached to the airport. Room was clean and tidy, food was delicious and service was excellent. I definitely would recommend this hotel to anyone visiting Dusseldorf.
November 27, 2013
Rated 5 out of 5 by AnnArbor Excellent before-the-flight option
This is an excellent before-the-flight option, a few minutes walk from the terminal. The hotel is located on the 5th level of the parking structure. It is actually a bit difficult to find. The signs inside and outside the airport are a bit confusing. If you head towards the train station, the hotel elevator is a few steps away. (Do not go to train station requiring the skyrail - you want the train station in the parking structure.) The accommodations are excellent and well valued. The in-room internet fee was high enough that I used the free internet in the lobby. There was not a convenience shop in the hotel and so I walked back to the terminal for this shopping. This was not a big-deal because the terminal is a very short walk. All said, I highly recommend the hotel.
November 11, 2013
Rated 5 out of 5 by Westermann200 Wohlfühl Hotel
Sehr angenehmes Hotel, es ist wie Zuhause. Danke für diese netten Tage. Besonders an die Lobby bar, erfreulich aufmerksames und freundliches Personal, die genau wissen, was Ihre Gäste benötigen. Weiter so.
November 12, 2013