Rated 4 out of 5 by KANARYA HT
WIFI MUST BE FREE OF CHARGE
March 21, 2016
Rated 3 out of 5 by IJBegg Airport location
Love the airport attachment. Very convenient for early morning flights. Food is excellent and now non-room wifi is free. Sadly, rooms are mixed. I recently convinced 3 colleagues to re-locate here before our flight and our 130-140 level rooms were tiny and tired (stained & bumped walls). SOG had gone out of their way to put an acknowledgement of 2 of our SPG Memberships providing "upgraded rooms" yet I knew this room was the smallest and oldest I have ever received and I've been here several times over the past year.
January 17, 2016
Rated 4 out of 5 by g5pilot Excellent Location for short stay
Stayed here few years ago the rooms back then were outdated, but this last week dec 2015 it was amazing the rooms were clean, excellent spg recognition, club lounge, smoking section in the middle of the hotel.
Ideal hotel for travel to Dusseldorf city center...
January 3, 2016
Rated 3 out of 5 by Club2430 Uncomfortably hot
The room felt like a sauna and even with the window open (as far as it would go) and heating switched off the room remained uncomfortably warm during the night..
There is an aircon system... but it is apparently turned off in the winter months....
No SPG recognition and was only told there was an executive lounge at breakfast..... when I was given a bill.
Apart from the negatives..., the room was functional, the wifi worked well and the breakfast food, good... and a member of staff did bring me a bucket of ice and water to cool me down....
December 22, 2015
Rated 5 out of 5 by susarov incredible
Madelein in reception was awasome and the spanish guy!!
We enjoy a lot
Thanks for everything
December 13, 2015
Rated 4 out of 5 by JNA1 Friendly staff at this airport property
One does not typically look forward to the prospect of a stay at an airport hotel. This property in Dusseldorf however is surprisingly charming.
The staff are welcoming - particularly at the reception desk and in the club lounge.
The hotel is comfortable and peaceful - despite being only 5 minutes from bedroom to check-in desk.
Tip: Don't cut it too fine for your flight, the airport suffers from long security queues and very often, no fast-track line.
November 29, 2015
Rated 5 out of 5 by ElizabethM62 Great hotel for getting in and out of Europe
We stayed here while awaiting our flight to return to the USA. We arrived late and were checked in by Miija Panic who was very efficient and pleasant. we asked about dinner and were told the dining room closed soon so we should get their quickly. Since my husband and I are both in the hospitality we felt bad arriving late but had no choice as we were hungry. Our server Vanessa Hoch was wonderful. She was friendly, welcoming and gave us professional and excellent service. The food was nicely presented and delicious. The room was very comfortable we were just not there for long. Early am flight! Our 3 children stayed there 2 days later and had an equally pleasant stay. We would definitely stay there again when travelling through Dusseldorf.
August 7, 2015
Rated 4 out of 5 by thevlture 5 questions. 5 different answers.
Actual conversation :
Me "What time does breakfast in the lounge start"
Guest services "5 am"
Me "5 am in the lounge? Are you sure? Because I can stay in bed an another hour."
Guest services "Yes sir 5 am"
Go to lounge at 5. No breakfast. Doesn't start until 7. Ask a question and I guarantee you will get 5 different answers from 5 different. Management needs to hold a meeting and get everyone on the same page.
July 31, 2015