Rated 5 out of 5 by 55Linda Last Day of Trip
We stayed at the Saigon Sheraton the last day of a trip to Vietnam and Cambodia. It is a large beautiful hotel with all of the required amenities. Can't go wrong here.
August 20, 2014
Rated 5 out of 5 by Joe12014 Best hotel in Ho Chi Minh
Never been here for approx 2 years but this hotel has never changed it is excellent. Staff are pleasent food and beverage are good, everything is clean. I look forward to staying there.
August 12, 2014
Rated 4 out of 5 by Hensley No Special SPG Treatment and WAY TOO EXPENSIVE
Upon arrival at the SPG counter for check in the system did not recognize that I was Gold, and the staff member insisted upon me being just preferred, and thus no Gold gift. Also breakfast is was too expensive at US$27/person. Decent location, and staff had some good dining recommendations. Overall, I would have expected more from a Sheraton at this price point.
August 12, 2014
Rated 3 out of 5 by ultramanjub not friendly staff
Staff on the night shift are not friendly. Quite rude.
August 11, 2014
Rated 5 out of 5 by 9301 Hotel provides great service and location
Always a pleasure to stay the Sheraton in HCMC. The staff are well trained and there is a high level of customer service.
August 6, 2014
Rated 5 out of 5 by WalruSW Fabulous staff
Well-appointed hotel, good location and very attentive, friendly and helpful staff who made opne feel at home
August 4, 2014
Rated 4 out of 5 by Raghu07 This hotel has great staff who are caring
Staff of this hotel go out of thier way to help. However, some areas require further training especially the in room dining staff.
August 3, 2014
Rated 5 out of 5 by theaseantraveller Good and Responsive Staff Services
The hotel is in a convenient and nice location with plenty of things to explore around and also in terms of food. Most importantly the stay is pleasant, comfortable and enjoyable with the prompt, warm and responsive service provided by the hotel staff. Everyone from the bell boy, security, front desk, cleaner, cafe staff and the lounge staff. The front desk given me a very warm welcome and detail explanation of the benefits I get. The lounge staff recommend me good choice for dinner and even make a reservation for me. My second stay here and it always impressed me with the top cleanness and conditions of the room and bathrooms. The Pho Ga and the black/white sesame bread at the Cafe Breakfast was delicious and excellent.
August 1, 2014
Rated 4 out of 5 by Timboy Very good service at the Grand Cafe
I left an Apple charge cable in the room. I hope it can be retrieved and I can pick it up at my next visit.
Also, the suite should have a DVD Player as a standard equipment.
July 28, 2014
Rated 5 out of 5 by zenko This hotel has great features
Excellent! Should be staying.
July 27, 2014
Rated 2 out of 5 by Mike4 Customer service
As a platinum member of starwood I arrived at the hotel expecting the normal levels of service and appreciation. My expectations were quickly dispursed on my request to change a American Express travelers cheque. This was refused and suggested I look for someone in the street who would change this International currency. I then attempted to change English pounds only to be told one of my twenties had a slight fray and was therefore unchangeable! Having arrived for a weekend and no other method of cashing money I find myself restricted and unable to enjoy my weekend. If Starwood wish to impose such stritch rule a on their regular customers at least have the good manners to publish them or email regular guests who have booked in hotels with these antiquated rules.
July 26, 2014
Rated 5 out of 5 by New2525 Good hotel in downtown area
The location is great in the city centre near shopping areas and dining
July 20, 2014
Rated 5 out of 5 by Huy68 Outstanding staff
All the staff are outstanding, friendly, and courteous. They are all exceptional!
July 17, 2014
Rated 5 out of 5 by rainbowfive Excellence Achieved
This wonderful hotel combines the historical elegance of Saigon with a modern property.
The attention to detail is thorough and precise. The staff is professional and alert, ready to see to your needs. Highly recommended.
July 11, 2014
Rated 3 out of 5 by Jpurpu Ho Chi Minh City
Excellent location. All the major sights are within walking disctance. The rooms are a bit dated as are the hallways. If you are an SPG Platinum member expect to be told that the upgraded rooms are full when they are actually available. We were upgraded to a suite after insisting one was available. Staff was very gracious and the club is nice as well.
July 7, 2014
Rated 4 out of 5 by JIT1975 One of the best hotels in Saigon
I have been staying at Sheraton Siagon from 2009 and the experience I have had in these years is quite satisfactory whether it is leisure, comfort, food or the services. Having the choice to stay in other hotels around, I will opt to stay in Sherton in the future as well..
June 29, 2014
Rated 5 out of 5 by ZurichFelix For years my home in Saigon
Personal recognition after months !
June 23, 2014
Rated 5 out of 5 by susan20132013 Beautiful Hotel with Outstanding and Lovely staff
the Sheraton Saigon and Towers is a beautiful property with an outstanding staff who help the guests in any way they are able. the Grand towers staff went way beyond to help their guests. the Font desk check-in staff are also very friendly and highly efficient. from the young ladies who open the front doors to the managers, the exceptional staff are caring and highly proficient at their tasks. the Sheraton Saigon and Towers is one of the best Starwood properties anywhere.
June 18, 2014
Rated 5 out of 5 by MayBady Staff
The staff were excellent throughout the hotel.
June 17, 2014
Rated 4 out of 5 by Venkas Great Location
The hotel is in the heart of HCM city, proximate to some of the historical buildings and restaurants. The hotel 'in room' dining and restaurants however do not have many options for vegetarians
June 8, 2014
Rated 5 out of 5 by Abichand This Hotel Lends Personal Touch To Your Stay!
Sheraton Saigon Hotel & Towers offers adequate luxury, unparalleled warmth and comforts of a home away from one's home.
June 2, 2014
Rated 5 out of 5 by Jazz23 Air conditioning noise only concern
This hotel is excellent for all things bar sleep, as the air conditioning noise and temperature was uneven and effected my ability to sleep for the 4 nights I was there.
May 19, 2014
Rated 5 out of 5 by Gurucharan Exemplary Hospitality
A hotel which addresses you by name- remembers you well. Provides unstated facilities... I think this is indeed the best hotel I have stayed ever
All the best
May 19, 2014
Rated 5 out of 5 by Frankie808 HCM City
Great centrally located hotel. Within walking distance of opera house, union station, shopping and great restaurants. The staff is very helpful and informative. Tour desk is located within the lobby and will provide excellent tips for your special needs.
May 15, 2014
Rated 4 out of 5 by SAIGON THIS IS GOOD LOCATION HOTEL
GOOD LOCATION, CLEAN, QUEIT
May 11, 2014
Rated 5 out of 5 by bbungee Good Location
and good lounge for platninum
10 min to market, bitexco centre
1 min to opera house
20 min to airport(by taxi)
May 7, 2014
Rated 5 out of 5 by 1WONG CEO
GREAT FACILITY - GREAT STAFFS - GREAT HOTEL
April 23, 2014
Rated 3 out of 5 by Beno88 Needs refresh
No free WIFI. Noisy rooms with thin walls
April 21, 2014
Rated 2 out of 5 by KENTLE Bad stay at this hotel
Hotel is going through renovations.
During the day I could not stay in my room. Constant construction noise and my room smelled of paint fumes during the day and just a hint of it at night.
At night, you can hear dance music until 12 AM coming from the bar at level 23. My room was on the 21st floor.
The lounge is strict. They would not let me bring my soda outside of the lounge.
April 20, 2014
Rated 4 out of 5 by Cherie58 Paint Smell
Our room had a terrible (almost toxic) paint smell caused by the building being painted. The staff responded with an air cleaning machine quickly but it took along time to clear the air. This impacted me and made me feel ill. It also impacted my sleep.
April 19, 2014