Rated 4 out of 5 by Sisi2014 The room air conditioner is not working
The air conditioner is not good, it can't change the temperature. Sometimes it's too hot, but sometimes it's too cold. I got flu because of this. Also, the air conditioner exit is directly blow to the people who is working on the table. I started to feel headache after I spent an hour to work on the table. As a business hotel, you know we spent quite a lot of time to work in the room.
March 8, 2014
Rated 4 out of 5 by Cherie58 Paint Smell
Our room had a terrible (almost toxic) paint smell caused by the building being painted. The staff responded with an air cleaning machine quickly but it took along time to clear the air. This impacted me and made me feel ill. It also impacted my sleep.
April 19, 2014
Rated 4 out of 5 by Sak005 April business trip
On arrival great to get an upgrade and accommodation for an extra night which I had thought I had booked but it was my error which they accommodated and that was great. Main areas of disappointment is being charged for bringing a guest into the Grand Tower Lounge which I have to say is ridiculous as their is no extra charge if your a couple and my stays at other hotels has never incurred this additional cost. Main reason for booking club privileges is so as you can invite clients for a meeting and sometimes what a better way than over a breakfast or evening Horse d'oeuvre s. in addition for an upmarket club suite the room had an issue with small bugs which even after being sprayed reappeared a day later. In addition the waiters in the Grand Tower Lounge are very in your space and tend to watch each and every movement making the experience very uncomfortable.
April 14, 2013
Rated 5 out of 5 by TJG888 Excellent Hotel
I've stayed at a lot of Sheratons around the world, this is one of the very best. The staff is excellent...very kind and helpful. The Executive Club is great. It's extemely comfortable with great food and drinks.The pool and Gym are perfect.. I have stayed at the hotel on three separate occassions. I will be visiting Saigon often in the future. And am happy to have found a great home away from home. Thank you very much.
July 5, 2012
Rated 4 out of 5 by NateDogg Great Hotel - Terrible Cigarette Smoke
This is a great hotel for a host of reasons: it has great food, services, pool/gym facilities and a good vibe. The only thing keeping it from being an exceptional hotel is the constant stench of cigarette smoke in the lobby and many of the common areas. Perhaps this is a common issue in Vietnam, but the cigarette smoke in the lobby is atrocious. It smells terrible and made my eyes burn even after just a few minutes.
November 27, 2012
Rated 5 out of 5 by Narelle Exceptional quality, recognition of SPG Status
Stayed in the Towers section, the food in the lounge was amazing for an afternoon snack...could have eaten early dinner for free! Buffet Breakfast the best range of my 4 week trip through Asia. Struggling to find anything to complain about.....the elevators took too long to get to my 17th floor room?!?
Excellent location right on Dong Khoi.
Would definitely stay again and recommend to my most discerning friends
February 19, 2012
Rated 4 out of 5 by MK18 Efficient staff
I had a function in the hotel and I left my blazer in the ballroom. I called the hotel a few hours after that and they helped me to find back my blazer within 1/2 hour. I was really happy as that blazer meant a lot to me.
We had arrived at the hotel earlier that the check-in time as our flight was early in the morning. They helped us to check in earlier which enabled us to enjoy our shopping after that.
December 9, 2013
Rated 4 out of 5 by Taci Overall above comparable hotels in the area.
I stayed here for three nights for New Year, And also two other hotels in the same price range and area.
Sheraton has larger room, both standing and a bath tube while the other has only one type. I like that Sheraton has a girl in traditional dress open the lobby door instead of three to four guys cluster together at the lobby door. Front desk service is excellent, Sheraton is in the mid range, not as new as some but newer than some. But it has the tall view that some new hotels can't offer.
I would stay at Sheraton again for the view, lobby lively atmosphere, traditional music in the evening, large room and the overall service from the staff.
Side note: Sheraton bathroom door is a Japanese style sliding door, which can be counter-intuitive. On my first arrival, my wife push it open instead of slide it and the wood board on top falls off and left a bruise on her upper arm.
February 22, 2013
Rated 5 out of 5 Superb Service!!
I stayed in this hotel twice and i can say that their service is exceptional. I took the airport pickup and upon arrival, they escorted me directly to my room already prepared (and upgraded)!
The lounge is one of the best! It had really great food!
Also, i left my phone when i left and the Manager was able to secure it and give it to my co-worker after 1 week.
Great location, service! HIGHLY RECOMMENDED!!
February 1, 2012
Rated 5 out of 5 by Saigon2015 Fantastic Hotel in Saigon's Best Location
This hotel was perfectly situated in the center of town for walking down Dong Khoi to the river, visiting museums, and enjoying great restaruants. It was great to take a dip in the outdoor pool each night after a hard day of souvenir-hunting and walking. I have a question about the fragrance in the lobby - is it a particular flower or plant? Thought I smelled it around town, too. Thanks!
September 24, 2013
Rated 4 out of 5 by Ben2012 Great location in the city
I was very pleased with the convenient location of the hotel - proximity to the airport, walking distance from nice malls and restaurants, and a short stroll to the river. The location makes the stay much more enjoyable, especially due to the bad traffic conditions in the city.
The club service was excellent. I did notice, however, the the non-club service was a little less impressive.
August 23, 2012
Rated 4 out of 5 by vicbrill An excellent base for a stay in Saigon
Well placed, within easy walking or taxi ride from most places of interest for a visitor to Saigon. Excellent food and comfortable facilities met our expectations of a city centre Sheraton.
April 11, 2014
Rated 5 out of 5 by Earthtreasure hotel staffs are efficiently and helpful
I misplaced my items twice in rooms (Sep/ Nov 2012) and once in a taxi (Aug 2012) duirng past stays. Executive Housekeeper and the concerige incharge are very helpful and proactive in these situations. I managed to retrieve my mobile from the Vinasun taxi driver, and also able get back one of my misplaced item recently.
Very impressed with service attitude, and the extra mile taken.
December 22, 2012
Rated 2 out of 5 by 1stISSUEin10YEARS SPARERrOOM
OF THE THREE ROOMS I USED, ONE WAS USED BY MY AGING MOTHER-IN-LAW. WHEN I WENT TO CHECK ON HER COMFORT, I COULD SMELL A MOLDY / MUSTY ODOR IN THE ROOM WHICH GREATLY DISTURBED AND DISAPPOINTED ME. MY MOTHER-IN-LAW TOLD ME NOT TO MAKE A FUSS ABOUT IT SO I LET IT GO FOR HER SAKE AND PEACE OF MIND. NOTWITHSTANDING, MAINTENANCE HAD USED A IONIZER TO CLEAR THE AIR WHICH WAS INEFFECTIVE.
August 17, 2013
Rated 5 out of 5 by SLTravel7 Nice stay at Sheraton Saigon - as always
As always, enjoyed the stay at this hotel. No surprise. That's why is my go-to hotel when on a business trip to HCMC.
April 18, 2014
Rated 5 out of 5 by BennyBelgium always a pleasure to stay here
I've been staying in Sheraton Saigon for a few years now and the experience hasn't changed : everything is perfect or close to perfection. Staff is very friendly, rooms are very comfortable and always very clean, they have the best beds to sleep in, the breakfast service is excellent, ... So, if you're looking for a stay in Ho Chi Minh City, don't hesitate and book this hotel !
July 30, 2012
Rated 5 out of 5 by CyrilC Great stay in Saigon
Stayed over the weekend to spend my birthday with my fiancee. I was so luckily upgraded to the fantastic Grand Towers Studio room. First time to Vietnam for us so we leaned on the staff for a lot of help and they were very friendly and even drew the places in the map for us.
Surprise, surprise to see a nice birthday cake in our room when we got back from a day of shopping. =)
October 8, 2012
Rated 5 out of 5 by 1WONG CEO
GREAT FACILITY - GREAT STAFFS - GREAT HOTEL
April 23, 2014
Rated 3 out of 5 by Beno88 Needs refresh
No free WIFI. Noisy rooms with thin walls
April 21, 2014
Rated 4 out of 5 by Man524 the DVD
The DVD machine is too old which should be changed to a update model with connections to USB drive
April 17, 2014
Rated 5 out of 5 by Elizabeth33 Thank You!
I became ill while putting on a conference at the Sheraton Saigon Hotel & Towers. The conference staff was extremely competent and responsive to many last minutes requests. Once I became ill, the staff were extraordinarily helpful, kind and compassionate. I am grateful for the care I received, the beautiful roses sent, and for the comfortable accommodations.
November 26, 2012
Rated 5 out of 5 by Lucy8 This hotel has an excellent staff with great ammenitites
Our stay at the Saigon Sheraton couldn't have been better. The staff was extremely helpful and knowledgeable and all the food facilities in the hotel were excellent from sumptuous buffets to fine dining in the restaurants, plus the rooftop bar. The rooms were large and tastefully done. Equal to any five star hotel we've stayed in.
January 17, 2014
Rated 5 out of 5 by AKJKHK Sheratons HCM staff
Always smile from the guys in the gym early mornings, when going for breakfast the staff know my name and remember what tea I prefer, so very friendy ; I always get a good morning or good evening from the house keeping staff that clean the room, a warm friendy welcome when staying in Sheraton HCM is a given.
July 26, 2012
Rated 4 out of 5 by Ben2012 Great service at the club lounge
The service at the club lounge was impressive. Upon check-in, they did not have the room that I was hoping for, but the staff quickly helped me arrange another one. I needed transportation to a meeting that was 2 hours away, and they helped me arrange it painlessly. They are attentive and helpful. Well done!
August 22, 2012
Rated 5 out of 5 by neil08 best hotel in saigon
had a wonderful time at the saigon sheraton, i would highly recommend this hotel to anyone visiting saigon. the staff are the friendliest my wife & i have ever expierenced. the food, the room & the service deserve more than 5 stars. we are looking forward to staying at the sheraton hotel on our next holiday
December 11, 2011
Rated 5 out of 5 by Bowijitra best experience in Sheraton Saigon
great hotel in Saigon and there is facility to support and close to shopping area
March 30, 2014
Rated 5 out of 5 by GWang2013 Sweet return
The hospitality was way above our expectation! The staffs were very frienly and knowledgable and were always ready to serve. The buffets were amazingly good, elegantly displayed and served. I highly recommend this hotel to "anyone" visiting Saigon. TOP OF THE LINE SERVICE!
January 12, 2014
Rated 3 out of 5 by Jgjgjgjgjg Jen g nov 2013
Door to toilet(not whole bathroom) terribly dirty especially inside handle. Room felt dingy. Went to level 23 bar and sat down though lots of employees no one served me in 15 minutes waiting I left.
There was fruit in my room the first day but I put a note "no bananas" no fruit rest of stay.
November 21, 2013
Rated 4 out of 5 by Adriano61 WYSIWYG
What can I say, it's a Sheraton - it does what it says on the tin! Nicely located, very comfortable, classy hotel - but how can they charge us$18 for 24hrs in-room internet?!
March 11, 2014
Rated 5 out of 5 by EdChef Excellent
The hotel met and exceeded my expectations. The executive lounge was superb, and the staff most attentive and friendly. A very busy and exhausting business trip was made much easier by the service and the attention to detail of the staff. Great food also.
Thanks, I hope to return soon.
November 7, 2013