Rated 5 out of 5 by BennyBelgium always a pleasure to stay here
I've been staying in Sheraton Saigon for a few years now and the experience hasn't changed : everything is perfect or close to perfection. Staff is very friendly, rooms are very comfortable and always very clean, they have the best beds to sleep in, the breakfast service is excellent, ... So, if you're looking for a stay in Ho Chi Minh City, don't hesitate and book this hotel !
July 30, 2012
Rated 5 out of 5 by CyrilC Great stay in Saigon
Stayed over the weekend to spend my birthday with my fiancee. I was so luckily upgraded to the fantastic Grand Towers Studio room. First time to Vietnam for us so we leaned on the staff for a lot of help and they were very friendly and even drew the places in the map for us.
Surprise, surprise to see a nice birthday cake in our room when we got back from a day of shopping. =)
October 8, 2012
Rated 5 out of 5 by Joe12014 Best hotel in Ho Chi Minh
Never been here for approx 2 years but this hotel has never changed it is excellent. Staff are pleasent food and beverage are good, everything is clean. I look forward to staying there.
August 12, 2014
Rated 5 out of 5 by Elizabeth33 Thank You!
I became ill while putting on a conference at the Sheraton Saigon Hotel & Towers. The conference staff was extremely competent and responsive to many last minutes requests. Once I became ill, the staff were extraordinarily helpful, kind and compassionate. I am grateful for the care I received, the beautiful roses sent, and for the comfortable accommodations.
November 26, 2012
Rated 5 out of 5 by Borasooni Good location
Very good location
good breakfast in Saigon Cafe
August 25, 2014
Rated 4 out of 5 by Nuijj High standard hotel
Good location & facility
Food are also good.
August 24, 2014
Rated 5 out of 5 by Shadows Excellent Staff
Friendly Staff, Great F&B, Good location.
August 24, 2014
Rated 5 out of 5 by Lucy8 This hotel has an excellent staff with great ammenitites
Our stay at the Saigon Sheraton couldn't have been better. The staff was extremely helpful and knowledgeable and all the food facilities in the hotel were excellent from sumptuous buffets to fine dining in the restaurants, plus the rooftop bar. The rooms were large and tastefully done. Equal to any five star hotel we've stayed in.
January 17, 2014
Rated 4 out of 5 by JIT1975 One of the best hotels in Saigon
I have been staying at Sheraton Siagon from 2009 and the experience I have had in these years is quite satisfactory whether it is leisure, comfort, food or the services. Having the choice to stay in other hotels around, I will opt to stay in Sherton in the future as well..
June 29, 2014
Rated 5 out of 5 by AKJKHK Sheratons HCM staff
Always smile from the guys in the gym early mornings, when going for breakfast the staff know my name and remember what tea I prefer, so very friendy ; I always get a good morning or good evening from the house keeping staff that clean the room, a warm friendy welcome when staying in Sheraton HCM is a given.
July 26, 2012
Rated 4 out of 5 by Timboy Very good service at the Grand Cafe
I left an Apple charge cable in the room. I hope it can be retrieved and I can pick it up at my next visit.
Also, the suite should have a DVD Player as a standard equipment.
July 28, 2014
Rated 5 out of 5 by 9301 Hotel provides great service and location
Always a pleasure to stay the Sheraton in HCMC. The staff are well trained and there is a high level of customer service.
August 6, 2014
Rated 5 out of 5 by rainbowfive Excellence Achieved
This wonderful hotel combines the historical elegance of Saigon with a modern property.
The attention to detail is thorough and precise. The staff is professional and alert, ready to see to your needs. Highly recommended.
July 11, 2014
Rated 4 out of 5 by Raghu07 This hotel has great staff who are caring
Staff of this hotel go out of thier way to help. However, some areas require further training especially the in room dining staff.
August 3, 2014
Rated 4 out of 5 by Ben2012 Great service at the club lounge
The service at the club lounge was impressive. Upon check-in, they did not have the room that I was hoping for, but the staff quickly helped me arrange another one. I needed transportation to a meeting that was 2 hours away, and they helped me arrange it painlessly. They are attentive and helpful. Well done!
August 22, 2012
Rated 5 out of 5 by neil08 best hotel in saigon
had a wonderful time at the saigon sheraton, i would highly recommend this hotel to anyone visiting saigon. the staff are the friendliest my wife & i have ever expierenced. the food, the room & the service deserve more than 5 stars. we are looking forward to staying at the sheraton hotel on our next holiday
December 11, 2011
Rated 5 out of 5 by WalruSW Fabulous staff
Well-appointed hotel, good location and very attentive, friendly and helpful staff who made opne feel at home
August 4, 2014
Rated 3 out of 5 by ultramanjub not friendly staff
Staff on the night shift are not friendly. Quite rude.
August 11, 2014
Rated 3 out of 5 by Jgjgjgjgjg Jen g nov 2013
Door to toilet(not whole bathroom) terribly dirty especially inside handle. Room felt dingy. Went to level 23 bar and sat down though lots of employees no one served me in 15 minutes waiting I left.
There was fruit in my room the first day but I put a note "no bananas" no fruit rest of stay.
November 21, 2013
Rated 5 out of 5 by Gregaus Great location great staff great overall
I stayed here for business late last year and will be returning at the end of the month.
The staff in all areas of the hotel exceeded my Sheraton expectations and certainly exceeded all others in the chain where I have stayed. Great location for business and what other reasons your in hcmc.
August 7, 2012
Rated 5 out of 5 by EdChef Excellent
The hotel met and exceeded my expectations. The executive lounge was superb, and the staff most attentive and friendly. A very busy and exhausting business trip was made much easier by the service and the attention to detail of the staff. Great food also.
Thanks, I hope to return soon.
November 7, 2013
Rated 5 out of 5 by Frankie808 HCM City
Great centrally located hotel. Within walking distance of opera house, union station, shopping and great restaurants. The staff is very helpful and informative. Tour desk is located within the lobby and will provide excellent tips for your special needs.
May 15, 2014
Rated 5 out of 5 by BadBob Great hotel, great location
I only stayed in the hotel one night on this trip because I had a quick meeting in HCMC. Still, it was a great experience. I got an upgrade to a massive suite, had great food in the executive lounge, and had a great workout in the fitness center. I'd definitely stay here again.
August 17, 2012
Rated 5 out of 5 by GWang2013 Sweet return
The hospitality was way above our expectation! The staffs were very frienly and knowledgable and were always ready to serve. The buffets were amazingly good, elegantly displayed and served. I highly recommend this hotel to "anyone" visiting Saigon. TOP OF THE LINE SERVICE!
January 12, 2014
Rated 4 out of 5 by Cherie58 Paint Smell
Our room had a terrible (almost toxic) paint smell caused by the building being painted. The staff responded with an air cleaning machine quickly but it took along time to clear the air. This impacted me and made me feel ill. It also impacted my sleep.
April 19, 2014
Rated 5 out of 5 by paul577 best in the city
This is a great property, extermely well-located, great staff, recognition of sPG status faultless, lounge is wonderful, grat pools and fitness centre, welcomiing and relaxed environment. It can be expensive seasonally, but nworth the expense. A great hotel.
January 1, 2012
Rated 5 out of 5 by Brewer99 Its the Staff
I travel at least two weeks a month and stay in hotels in many asian locations. Hotels are fine but they are great with great staff. The Sheraton Saigon is a great hotel. Staff always friendly, helpful, cheerful and willing to go further than required
July 1, 2013
Rated 1 out of 5 by JS1212 Worst service ever experienced at a Starwood Property
I will be traveling frequently to HCM in 2013 but will go out of my way to avoid the Sheraton even though its location is ideal for my work. Unsatisfactory and impolite handling of 3 separate billng diputes in a 2-day stay was just too much to take.
December 7, 2012
Rated 5 out of 5 by TonyCUSA Great Location and Customer Service
The location of the Sheraton Saigon is perfect for anyone visiting Saigon. You are centrally located to walk anywhere in the city and easy for tour pick ups and transportation to the airport. I highly reccomend this hotel to anyone visiting Saigon,
July 21, 2013
Rated 4 out of 5 by Venkas Great Location
The hotel is in the heart of HCM city, proximate to some of the historical buildings and restaurants. The hotel 'in room' dining and restaurants however do not have many options for vegetarians
June 8, 2014