Rated 4 out of 5 by Gilles GOOD HOTEL OVERALL
Good clean hotel, well located, friendly staff, good gym and swimming pool. Perfect for me for business meetings. The only big critics comes with the food that they certainly can improve, especially for breakfast.
January 10, 2014
Rated 4 out of 5 by freewifi Stay at Sheraton Saigon
I have been a SPG member for maybe 20 years. I stayed on a Club floor.
And you wanted to charge for wi-fi in the room.
Simply unacceptable. Almost no half decent hotels charge for wi-fi anymore, and many other hotels in the SPG stable do not charge for in- room wi-fi. No good saying it is free in the lobby.
Makes you look like just another struggling establishment. Perceptions are everything and your lack of marketing ability leaves a bad taste.
December 28, 2013
Rated 4 out of 5 by Glin This hotel has good location
Location of the hotel is good. It gives easy access.
Staff polite, friendly , cheerful & helpful
However, you did not provide free internet to my room on the executive floor.
December 25, 2013
Rated 1 out of 5 by RM38 Platinum member non-recognition
Guest Services Manager, Mr. Vu Hu has ruined my trip to Saigon with my family before it even started. His staff provided me with information that my room would have a pull out couch, but with 5 days left to start my vacation, he called to inform me that there are no pull out couches in the hotel and that I will need to pay $50/day to rent a roll away. He would not waive this fee despite the error on his behalf. On top of that, he indicated that my 4 and 6 year old children will also be charged $12.50 each per day for staying at the hotel to apparently cover Club room access charges.
I completely agree that this hotel is stingy and does not recognize Platinum status of their valued guests.
December 21, 2013
Rated 1 out of 5 by James89 Poor SPG Service
Manager Vu has absolutely no manners towards guests and his attitude has made me and my business partners feel veryunconformtable during my short stay.
December 16, 2013
Rated 4 out of 5 by MK18 Efficient staff
I had a function in the hotel and I left my blazer in the ballroom. I called the hotel a few hours after that and they helped me to find back my blazer within 1/2 hour. I was really happy as that blazer meant a lot to me.
We had arrived at the hotel earlier that the check-in time as our flight was early in the morning. They helped us to check in earlier which enabled us to enjoy our shopping after that.
December 9, 2013
Rated 1 out of 5 by YWai This hotel does not understand customer
By the end of 2013, I would have stayed more than 100 nights in the Starwood Hotels. The management of this hotel has given me the worst experience I have had with Starwood.
November 30, 2013
Rated 4 out of 5 by Queeny2013 The sevices is great
1. The sevice si great;
2. Food is very good;
3. The room cleanliness need to be improved.
4. The swimming pool is great!
November 24, 2013
Rated 3 out of 5 by Jgjgjgjgjg Jen g nov 2013
Door to toilet(not whole bathroom) terribly dirty especially inside handle. Room felt dingy. Went to level 23 bar and sat down though lots of employees no one served me in 15 minutes waiting I left.
There was fruit in my room the first day but I put a note "no bananas" no fruit rest of stay.
November 21, 2013
Rated 5 out of 5 by Soyfarmer Business Trip
Great Hotel . Staff was amazing .
November 20, 2013
Rated 3 out of 5 by sipa8dan Saigon, very busy hotel.
I was not recognized as a SPG Platinum member during check-in. When I reminded the clerk she mentioned that all of the Executive floor level rooms were full and offered me an upgrade if I was willing to pay another $100USD/night. I ended up on the lowest floor with a smile and an apology. Other than that my stay was as expected.
November 15, 2013
Rated 5 out of 5 by EdChef Excellent
The hotel met and exceeded my expectations. The executive lounge was superb, and the staff most attentive and friendly. A very busy and exhausting business trip was made much easier by the service and the attention to detail of the staff. Great food also.
Thanks, I hope to return soon.
November 7, 2013
Rated 5 out of 5 by Chris365 The hotel staff are excellent
We have stayed at the Sheraton towers every single time we visit Vietnam. Would not consider any other hotel when in Saigon. The staff are attentive, friendly and looked after all our needs, especially helpful as we were travelling with a 3 year old and 9 month old. Thank you
October 21, 2013
Rated 3 out of 5 by Gwangi This hotel have old fittings
When I check in the staff was helpful as I request for a higher floor room. After some checking she check me into a room which is not a SPG prefers room floor. I have request for a late check out on my check out time and she told me the hotel is full and she could only extend my check to 2pm which told her I am okay with it.
On reaching the room I found the carpet and fitting to be old. The chest drawers will not stay close and I my legs run into it a few time during the night as I was walking to the toilet.
On the first night I saw a few insert clawing up and down the walls. Not sure if it is the same one. I can't identify it as it run off as I get closer to have a look.
On check out another issue as the late check out was not indicated on the computer and they want to change me a half day fees. It was not a nice and easy check out. and it took more time to check out then to check in.
On the whole I did not really enjoy my stay there.
October 13, 2013
Rated 5 out of 5 by Simba2 Wonderful Hospitality
We visited SGN in April, then decided to go on the Mekong River Cruise so we opted to stay at the Sheraton again. We are senior leisure travelers, who enjoy touring, shopping and eating, but need a comfortable, clean and safe hotel. Sheraton Saigon met all our expectations and more. The staff is welcoming, helpful and friendly. The location is great, close to shopping areas, historical spots and many excellent restaurants. The breakfast buffet on the 2nd floor has a lavish spread and the Mojo Café provides refreshing drinks and snacks as you watch all the activity on Dong Khoi. Both the standard and tower rooms are comfortable with more luxury and amenities in the tower with an awesome club lounge. Our flight departure was very late but we were accommodated with a late check out and permitted to wait in the lounge after checking out. After 2 stays here, I highly recommend this hotel.
September 27, 2013
Rated 5 out of 5 by Saigon2015 Fantastic Hotel in Saigon's Best Location
This hotel was perfectly situated in the center of town for walking down Dong Khoi to the river, visiting museums, and enjoying great restaruants. It was great to take a dip in the outdoor pool each night after a hard day of souvenir-hunting and walking. I have a question about the fragrance in the lobby - is it a particular flower or plant? Thought I smelled it around town, too. Thanks!
September 24, 2013
Rated 1 out of 5 by AFHC Stingy.
2nd visit to this property, great disappointment.
Bright side first:
Staffs are well trained. Very attentive, friendly and helpful. They really did whatever they can to make your stay more convenience and enjoyable.
The whole property is a bit aged but still properly maintained. Excellence location, trustworthy taxis always standing by outside the entrance.
Buffet breakfast on the 1/F is nice, not enough choices though.
The room is quite old, mattress a bit cave in, dirt found in the bath tub. Generally acceptable, but renovations suggested.
The dark side:
Although I'm a platinum member, I won't expect being treated like a king - well, plat members are everywhere anyway. Yet, the stinginess of the hotel management really makes me sick. Giving you a slightly bigger room (trust me,not much different) and call it a "best available upgrade". Guess I should kowtow for that.
Booked a club room for my travel companions and, guess what: The in-room internet is NOT complimentary even for club rooms. Wow. I should be glad that I'm a plat member again: I saved several pennies for that! So what's the point of getting a club room? Just because of that small lounge? Three pressings per stay? Come on.
If my loyalty are being rewarded this way in the property, the only thing I could say is the hotel management don't really treasure my patronage, while their staffs really did.
In terms of value for money, this property totally failed. Not bad for overnight stopovers, but don't expect too much.
September 18, 2013
Rated 2 out of 5 by 1stISSUEin10YEARS SPARERrOOM
OF THE THREE ROOMS I USED, ONE WAS USED BY MY AGING MOTHER-IN-LAW. WHEN I WENT TO CHECK ON HER COMFORT, I COULD SMELL A MOLDY / MUSTY ODOR IN THE ROOM WHICH GREATLY DISTURBED AND DISAPPOINTED ME. MY MOTHER-IN-LAW TOLD ME NOT TO MAKE A FUSS ABOUT IT SO I LET IT GO FOR HER SAKE AND PEACE OF MIND. NOTWITHSTANDING, MAINTENANCE HAD USED A IONIZER TO CLEAR THE AIR WHICH WAS INEFFECTIVE.
August 17, 2013
Rated 5 out of 5 by James Like a 2nd Home
I have stayed in this hotel for the past 9 years and it has become like a 2nd home.
July 22, 2013
Rated 5 out of 5 by TonyCUSA Great Location and Customer Service
The location of the Sheraton Saigon is perfect for anyone visiting Saigon. You are centrally located to walk anywhere in the city and easy for tour pick ups and transportation to the airport. I highly reccomend this hotel to anyone visiting Saigon,
July 21, 2013
Rated 5 out of 5 by sljo888 Couldn't have been more helpful on our special day
From the beginning (arrival at HCMC airport) and the beaming, professional and helpful welcome by the concierge through to the post wedding reception in our room and check out, NOTHING was too difficult or too much trouble.
The bookings had been changed (by me) a number of times but all were as requested on arrival, and upgrades gratefully rec'd despite full occupancy on some days.
The buffet breakfast is expansive, and our pre-wedding Chinese banquet was spot-on. Drinks on 23rd floor wine bar and the Tower lounge small eats and drinks were all attentively served and excellent value.
The SPA treatments were superb (if not exactly cheap) and put us all in the right mood.
Even the transport was there every time, exactly as expected (except once, totally outside the drivers control, when he wasn't allowed to park outside the Embassy).
The pool is small, but we didn't need it, so who cares!!
But special thanks to ALL the concierge staff - the ever-smiling, ever-helpful guest facing impression setters are a credit to the hotel. "Need some camera batteries? I'll nip out a couple of blocks and get them and bring them up to your room"!! Other hotels should learn from this.
July 16, 2013
Rated 5 out of 5 by Brewer99 Its the Staff
I travel at least two weeks a month and stay in hotels in many asian locations. Hotels are fine but they are great with great staff. The Sheraton Saigon is a great hotel. Staff always friendly, helpful, cheerful and willing to go further than required
July 1, 2013
Rated 5 out of 5 by Kim86 Wonderful stay
We had a wonderful stay in HCM City with Sheraton Saigon Hotel and Towers as our home away from home. It was everything we expected and more. Thank you for a most pleasant stay.
June 19, 2013
Rated 5 out of 5 by cheza the hotel beat our expectations
the rooms were spacious and spotlessly clean, could not ask for anything more, the staff could not do enough for us ,nothing was to much trouble if we ask for help finding our way around it was given with a smile , the food was outstanding
June 11, 2013
Rated 5 out of 5 by ULvin Excellent and very pleasant stay
Hi, this is my 4th visit to HCMC and I continue to prefer this hotel. The most salient aspect is : Hotel is very receptive to customer feedback and takes it seriously. I personally experienced same.
June 3, 2013
Rated 4 out of 5 by Daisy83 This hotel is in great location
We thoroughly enjoyed our stay at this hotel. Friendly and helpful staff, well appointed room, strategically located, and the hotel beach staff was very eager to help.
May 31, 2013
Rated 5 out of 5 by BCVH Mr
Great facility and location
May 30, 2013
Rated 1 out of 5 by SPGGuest Below standards
The staff is not trained, the rooms are old, the carpets are stinky. Don't expect much at this property even if you are a SPG Gold or Platinum member.
May 20, 2013
Rated 5 out of 5 by Clyde903 One of the best in Saigon
Excellent standard of accommodation and service.
Also great location for tourist in Ho Chi Minh City.
May 18, 2013
Rated 5 out of 5 by ConditionOne Great SPG property in Saigon!
I stayed here twice over the past week, and this is a great hotel in Saigon. Taxi fare to the hotel from the airport is approximately 140,000VND.
On my first stay, I saw that I was pre-upgraded to an Executive Suite. Upon checking my reservation a few hours prior to checking in, I saw I was downgraded to a Club Studio room (they must have given away my room to a guest that checked in earlier), which is pretty much an oversized junior suite. When checking in, I saw on my registration form that I was booked in an Executive Suite. When asked about my room actually given, I was told that my Club Studio was just as good as an Executive Suite. Uhh, right…but my room was fairly spacious and had a kitchenette with a stove, microwave, dishes, and eating utensils. Was given a Club Studio on my second stay, even though Executive Suites were available.
Three years ago, I stayed in the Towers. I believe the only difference between my room in the main hotel and the Tower rooms, is that the main rooms are your standard Sheraton style room, while the Towers rooms are more modern. The executive lounge in the Towers is light years better than the standard lounge, which only serves drinks and snacks from 5pm-7:30pm. The standard lounge doesn’t serve afternoon tea or snacks, but soft drinks are available throughout the day. They served sushi, various appetizers, dessert, and two hot selections (fried spring rolls, and fried shrimp).
The gym is spacious, has lots of machines aerobic machines and weights.
As a platinum, you can eat breakfast in the Executive Lounge, or in Café Saigon, in addition to your 500 point amenity. The restaurant downstairs has a very impressive spread. Everything from beef rendang to ice cream. Eat in the restaurant; it’s a no brainer. As a bonus, the food is slightly different every day.
As a side note, there’s a small casino on the first floor of the hotel. It’s mostly slot machines, Blackjack (US$20 minimum bet), roulette, and baccarat. No craps. Darn!
May 7, 2013