Rated 2 out of 5 by KENTLE Bad stay at this hotel
Hotel is going through renovations.
During the day I could not stay in my room. Constant construction noise and my room smelled of paint fumes during the day and just a hint of it at night.
At night, you can hear dance music until 12 AM coming from the bar at level 23. My room was on the 21st floor.
The lounge is strict. They would not let me bring my soda outside of the lounge.
April 20, 2014
Rated 4 out of 5 by Cherie58 Paint Smell
Our room had a terrible (almost toxic) paint smell caused by the building being painted. The staff responded with an air cleaning machine quickly but it took along time to clear the air. This impacted me and made me feel ill. It also impacted my sleep.
April 19, 2014
Rated 5 out of 5 by SLTravel7 Nice stay at Sheraton Saigon - as always
As always, enjoyed the stay at this hotel. No surprise. That's why is my go-to hotel when on a business trip to HCMC.
April 18, 2014
Rated 4 out of 5 by Man524 the DVD
The DVD machine is too old which should be changed to a update model with connections to USB drive
April 17, 2014
Rated 4 out of 5 by vicbrill An excellent base for a stay in Saigon
Well placed, within easy walking or taxi ride from most places of interest for a visitor to Saigon. Excellent food and comfortable facilities met our expectations of a city centre Sheraton.
April 11, 2014
Rated 5 out of 5 by Bowijitra best experience in Sheraton Saigon
great hotel in Saigon and there is facility to support and close to shopping area
March 30, 2014
Rated 4 out of 5 by Krizlim Experience of Sherton Saigon
Comfy room, love the massage shower head
March 28, 2014
Rated 4 out of 5 by Gilaone The location is great
Probably the one thing I like most is the location of the hotel.
March 16, 2014
Rated 2 out of 5 by srithi111 It does not have good value
I am not 100% happy with service, overall service need to improve
March 12, 2014
Rated 5 out of 5 by dragon275 nice stay at central location
very nice experience in terms of service, accomodation and SPG recognition. the hotel runs a main and a towers section like sheraton hongkong. however, we stayed in the main building and saved the 70$ upgrade to towers which was fine. excellent club lounge and good room conditions - so nothing to miss.
staff was very attentive and the best guest treatment i have experienced was in vietnam. thumbs up!
March 12, 2014
Rated 4 out of 5 by Adriano61 WYSIWYG
What can I say, it's a Sheraton - it does what it says on the tin! Nicely located, very comfortable, classy hotel - but how can they charge us$18 for 24hrs in-room internet?!
March 11, 2014
Rated 4 out of 5 by Sisi2014 The room air conditioner is not working
The air conditioner is not good, it can't change the temperature. Sometimes it's too hot, but sometimes it's too cold. I got flu because of this. Also, the air conditioner exit is directly blow to the people who is working on the table. I started to feel headache after I spent an hour to work on the table. As a business hotel, you know we spent quite a lot of time to work in the room.
March 8, 2014
Rated 5 out of 5 by Booger One of the nicest hotels in HCMC
Very nice hotel. Food is very good. Laundry service is well above average for speed. Place is clean. Security is very tight.
March 5, 2014
Rated 4 out of 5 by RConra This hotel has great features, but...
Truly a great hotel. Two suggestions for improvement include:
-24 hour access to the health club.
-Time to freshen up the rooms a bit, they are starting to feel a bit dated.
February 16, 2014
Rated 5 out of 5 by Wendy67 AmaWaterways
Great starting place for our trip.
February 12, 2014
Rated 5 out of 5 by Luong No better places to stay than Sheraton
Kudos to the Sheraton IT team! I stayed for 5 days in the Suites Tower and the room wifi did not work with my Iphone. Mr. Kiet and his team had provided an excellent services to make sure my wifi works. Also kudos to the cook and services team in the lounge (fifth floor). Their attentive to the guests needs are superb. Thanks the cook and the It again.
January 28, 2014
Rated 5 out of 5 by Lucy8 This hotel has an excellent staff with great ammenitites
Our stay at the Saigon Sheraton couldn't have been better. The staff was extremely helpful and knowledgeable and all the food facilities in the hotel were excellent from sumptuous buffets to fine dining in the restaurants, plus the rooftop bar. The rooms were large and tastefully done. Equal to any five star hotel we've stayed in.
January 17, 2014
Rated 5 out of 5 by GWang2013 Sweet return
The hospitality was way above our expectation! The staffs were very frienly and knowledgable and were always ready to serve. The buffets were amazingly good, elegantly displayed and served. I highly recommend this hotel to "anyone" visiting Saigon. TOP OF THE LINE SERVICE!
January 12, 2014
Rated 4 out of 5 by Gilles GOOD HOTEL OVERALL
Good clean hotel, well located, friendly staff, good gym and swimming pool. Perfect for me for business meetings. The only big critics comes with the food that they certainly can improve, especially for breakfast.
January 10, 2014
Rated 4 out of 5 by freewifi Stay at Sheraton Saigon
I have been a SPG member for maybe 20 years. I stayed on a Club floor.
And you wanted to charge for wi-fi in the room.
Simply unacceptable. Almost no half decent hotels charge for wi-fi anymore, and many other hotels in the SPG stable do not charge for in- room wi-fi. No good saying it is free in the lobby.
Makes you look like just another struggling establishment. Perceptions are everything and your lack of marketing ability leaves a bad taste.
December 28, 2013
Rated 4 out of 5 by Glin This hotel has good location
Location of the hotel is good. It gives easy access.
Staff polite, friendly , cheerful & helpful
However, you did not provide free internet to my room on the executive floor.
December 25, 2013
Rated 1 out of 5 by RM38 Platinum member non-recognition
Guest Services Manager, Mr. Vu Hu has ruined my trip to Saigon with my family before it even started. His staff provided me with information that my room would have a pull out couch, but with 5 days left to start my vacation, he called to inform me that there are no pull out couches in the hotel and that I will need to pay $50/day to rent a roll away. He would not waive this fee despite the error on his behalf. On top of that, he indicated that my 4 and 6 year old children will also be charged $12.50 each per day for staying at the hotel to apparently cover Club room access charges.
I completely agree that this hotel is stingy and does not recognize Platinum status of their valued guests.
December 21, 2013
Rated 1 out of 5 by James89 Poor SPG Service
Manager Vu has absolutely no manners towards guests and his attitude has made me and my business partners feel veryunconformtable during my short stay.
December 16, 2013
Rated 4 out of 5 by MK18 Efficient staff
I had a function in the hotel and I left my blazer in the ballroom. I called the hotel a few hours after that and they helped me to find back my blazer within 1/2 hour. I was really happy as that blazer meant a lot to me.
We had arrived at the hotel earlier that the check-in time as our flight was early in the morning. They helped us to check in earlier which enabled us to enjoy our shopping after that.
December 9, 2013
Rated 1 out of 5 by YWai This hotel does not understand customer
By the end of 2013, I would have stayed more than 100 nights in the Starwood Hotels. The management of this hotel has given me the worst experience I have had with Starwood.
November 30, 2013
Rated 4 out of 5 by Queeny2013 The sevices is great
1. The sevice si great;
2. Food is very good;
3. The room cleanliness need to be improved.
4. The swimming pool is great!
November 24, 2013
Rated 3 out of 5 by Jgjgjgjgjg Jen g nov 2013
Door to toilet(not whole bathroom) terribly dirty especially inside handle. Room felt dingy. Went to level 23 bar and sat down though lots of employees no one served me in 15 minutes waiting I left.
There was fruit in my room the first day but I put a note "no bananas" no fruit rest of stay.
November 21, 2013
Rated 5 out of 5 by Soyfarmer Business Trip
Great Hotel . Staff was amazing .
November 20, 2013
Rated 3 out of 5 by sipa8dan Saigon, very busy hotel.
I was not recognized as a SPG Platinum member during check-in. When I reminded the clerk she mentioned that all of the Executive floor level rooms were full and offered me an upgrade if I was willing to pay another $100USD/night. I ended up on the lowest floor with a smile and an apology. Other than that my stay was as expected.
November 15, 2013
Rated 5 out of 5 by EdChef Excellent
The hotel met and exceeded my expectations. The executive lounge was superb, and the staff most attentive and friendly. A very busy and exhausting business trip was made much easier by the service and the attention to detail of the staff. Great food also.
Thanks, I hope to return soon.
November 7, 2013