Rated 5 out of 5 Superb Service!!
I stayed in this hotel twice and i can say that their service is exceptional. I took the airport pickup and upon arrival, they escorted me directly to my room already prepared (and upgraded)!
The lounge is one of the best! It had really great food!
Also, i left my phone when i left and the Manager was able to secure it and give it to my co-worker after 1 week.
Great location, service! HIGHLY RECOMMENDED!!
February 1, 2012
Rated 5 out of 5 by Saigon2015 Fantastic Hotel in Saigon's Best Location
This hotel was perfectly situated in the center of town for walking down Dong Khoi to the river, visiting museums, and enjoying great restaruants. It was great to take a dip in the outdoor pool each night after a hard day of souvenir-hunting and walking. I have a question about the fragrance in the lobby - is it a particular flower or plant? Thought I smelled it around town, too. Thanks!
September 24, 2013
Rated 4 out of 5 by Ben2012 Great location in the city
I was very pleased with the convenient location of the hotel - proximity to the airport, walking distance from nice malls and restaurants, and a short stroll to the river. The location makes the stay much more enjoyable, especially due to the bad traffic conditions in the city.
The club service was excellent. I did notice, however, the the non-club service was a little less impressive.
August 23, 2012
Rated 2 out of 5 by 1stISSUEin10YEARS SPARERrOOM
OF THE THREE ROOMS I USED, ONE WAS USED BY MY AGING MOTHER-IN-LAW. WHEN I WENT TO CHECK ON HER COMFORT, I COULD SMELL A MOLDY / MUSTY ODOR IN THE ROOM WHICH GREATLY DISTURBED AND DISAPPOINTED ME. MY MOTHER-IN-LAW TOLD ME NOT TO MAKE A FUSS ABOUT IT SO I LET IT GO FOR HER SAKE AND PEACE OF MIND. NOTWITHSTANDING, MAINTENANCE HAD USED A IONIZER TO CLEAR THE AIR WHICH WAS INEFFECTIVE.
August 17, 2013
Rated 5 out of 5 by Earthtreasure hotel staffs are efficiently and helpful
I misplaced my items twice in rooms (Sep/ Nov 2012) and once in a taxi (Aug 2012) duirng past stays. Executive Housekeeper and the concerige incharge are very helpful and proactive in these situations. I managed to retrieve my mobile from the Vinasun taxi driver, and also able get back one of my misplaced item recently.
Very impressed with service attitude, and the extra mile taken.
December 22, 2012
Rated 5 out of 5 by GWang2013 Sweet return
The hospitality was way above our expectation! The staffs were very frienly and knowledgable and were always ready to serve. The buffets were amazingly good, elegantly displayed and served. I highly recommend this hotel to "anyone" visiting Saigon. TOP OF THE LINE SERVICE!
January 12, 2014
Rated 5 out of 5 by BennyBelgium always a pleasure to stay here
I've been staying in Sheraton Saigon for a few years now and the experience hasn't changed : everything is perfect or close to perfection. Staff is very friendly, rooms are very comfortable and always very clean, they have the best beds to sleep in, the breakfast service is excellent, ... So, if you're looking for a stay in Ho Chi Minh City, don't hesitate and book this hotel !
July 30, 2012
Rated 5 out of 5 by CyrilC Great stay in Saigon
Stayed over the weekend to spend my birthday with my fiancee. I was so luckily upgraded to the fantastic Grand Towers Studio room. First time to Vietnam for us so we leaned on the staff for a lot of help and they were very friendly and even drew the places in the map for us.
Surprise, surprise to see a nice birthday cake in our room when we got back from a day of shopping. =)
October 8, 2012
Rated 5 out of 5 by Wendy67 AmaWaterways
Great starting place for our trip.
February 12, 2014
Rated 5 out of 5 by Elizabeth33 Thank You!
I became ill while putting on a conference at the Sheraton Saigon Hotel & Towers. The conference staff was extremely competent and responsive to many last minutes requests. Once I became ill, the staff were extraordinarily helpful, kind and compassionate. I am grateful for the care I received, the beautiful roses sent, and for the comfortable accommodations.
November 26, 2012
Rated 4 out of 5 by Gilles GOOD HOTEL OVERALL
Good clean hotel, well located, friendly staff, good gym and swimming pool. Perfect for me for business meetings. The only big critics comes with the food that they certainly can improve, especially for breakfast.
January 10, 2014
Rated 3 out of 5 by Jgjgjgjgjg Jen g nov 2013
Door to toilet(not whole bathroom) terribly dirty especially inside handle. Room felt dingy. Went to level 23 bar and sat down though lots of employees no one served me in 15 minutes waiting I left.
There was fruit in my room the first day but I put a note "no bananas" no fruit rest of stay.
November 21, 2013
Rated 5 out of 5 by AKJKHK Sheratons HCM staff
Always smile from the guys in the gym early mornings, when going for breakfast the staff know my name and remember what tea I prefer, so very friendy ; I always get a good morning or good evening from the house keeping staff that clean the room, a warm friendy welcome when staying in Sheraton HCM is a given.
July 26, 2012
Rated 5 out of 5 by EdChef Excellent
The hotel met and exceeded my expectations. The executive lounge was superb, and the staff most attentive and friendly. A very busy and exhausting business trip was made much easier by the service and the attention to detail of the staff. Great food also.
Thanks, I hope to return soon.
November 7, 2013
Rated 4 out of 5 by Ben2012 Great service at the club lounge
The service at the club lounge was impressive. Upon check-in, they did not have the room that I was hoping for, but the staff quickly helped me arrange another one. I needed transportation to a meeting that was 2 hours away, and they helped me arrange it painlessly. They are attentive and helpful. Well done!
August 22, 2012
Rated 5 out of 5 by neil08 best hotel in saigon
had a wonderful time at the saigon sheraton, i would highly recommend this hotel to anyone visiting saigon. the staff are the friendliest my wife & i have ever expierenced. the food, the room & the service deserve more than 5 stars. we are looking forward to staying at the sheraton hotel on our next holiday
December 11, 2011
Rated 5 out of 5 by Gregaus Great location great staff great overall
I stayed here for business late last year and will be returning at the end of the month.
The staff in all areas of the hotel exceeded my Sheraton expectations and certainly exceeded all others in the chain where I have stayed. Great location for business and what other reasons your in hcmc.
August 7, 2012
Rated 4 out of 5 by Glin This hotel has good location
Location of the hotel is good. It gives easy access.
Staff polite, friendly , cheerful & helpful
However, you did not provide free internet to my room on the executive floor.
December 25, 2013
Rated 5 out of 5 by BadBob Great hotel, great location
I only stayed in the hotel one night on this trip because I had a quick meeting in HCMC. Still, it was a great experience. I got an upgrade to a massive suite, had great food in the executive lounge, and had a great workout in the fitness center. I'd definitely stay here again.
August 17, 2012
Rated 5 out of 5 by paul577 best in the city
This is a great property, extermely well-located, great staff, recognition of sPG status faultless, lounge is wonderful, grat pools and fitness centre, welcomiing and relaxed environment. It can be expensive seasonally, but nworth the expense. A great hotel.
January 1, 2012
Rated 5 out of 5 by Brewer99 Its the Staff
I travel at least two weeks a month and stay in hotels in many asian locations. Hotels are fine but they are great with great staff. The Sheraton Saigon is a great hotel. Staff always friendly, helpful, cheerful and willing to go further than required
July 1, 2013
Rated 5 out of 5 by TonyCUSA Great Location and Customer Service
The location of the Sheraton Saigon is perfect for anyone visiting Saigon. You are centrally located to walk anywhere in the city and easy for tour pick ups and transportation to the airport. I highly reccomend this hotel to anyone visiting Saigon,
July 21, 2013
Rated 1 out of 5 by JS1212 Worst service ever experienced at a Starwood Property
I will be traveling frequently to HCM in 2013 but will go out of my way to avoid the Sheraton even though its location is ideal for my work. Unsatisfactory and impolite handling of 3 separate billng diputes in a 2-day stay was just too much to take.
December 7, 2012
Rated 5 out of 5 by Dinky Perfection!
Great hotel and service was exceptional! Andy the Assistant manager was very helpful and friendly! The engineer repaired the handle on my suitcase which was very much appreciated!
I've stsayed herebefore and is my hotel of choice in Saigon!
March 16, 2013
Rated 1 out of 5 by YWai This hotel does not understand customer
By the end of 2013, I would have stayed more than 100 nights in the Starwood Hotels. The management of this hotel has given me the worst experience I have had with Starwood.
November 30, 2013
Rated 5 out of 5 by cheza the hotel beat our expectations
the rooms were spacious and spotlessly clean, could not ask for anything more, the staff could not do enough for us ,nothing was to much trouble if we ask for help finding our way around it was given with a smile , the food was outstanding
June 11, 2013
Rated 2 out of 5 by Oatlands bad staff service
I and my wife used the swimming pool when left the pool back to my room, my wife use the pool towel to cover her body. We were stopped by pool manager asking to return the towel or bring it back. BAD service. Will not come back again.
April 3, 2012
Rated 4 out of 5 by taknike Conveniete, comfortable
Conveniently located, this hotel is in the center of Ho Chi Minh City. Staff services and smiles are nice. Room is cleanly arranged and was kind enough to be upgraded. I would like to come back here whenever I stay in HCMC.
September 28, 2012
Rated 5 out of 5 by Poly68 my great stay
As a platinum member I received the top quality service. The only suggestion is to have some sign to note where the lockers are on the way to the pool. I never found them and the Pepsico people were pretty useless.
December 22, 2012
Rated 5 out of 5 by Marden Loved it!
Our stay was elegant from the moment we entered the hotel, doors opened by the loveliest uniform I had seen. We considered the Sheraton Saigon to be our oasis, cooling us after the bustle of the city.
November 27, 2012