Rated 4 out of 5 by cover Great facilities
The staff was incredibly attentive overall. Of special note were the workout facilities attended by Ngoc Ngo and Phung Ngo. I travel quite a bit and a good turn on a treadmill of a nice workout are important to release tension and relax. The facilities were great, the machines spotless and in perfect working order. Overall the hotel rocks and the service was on the spot.
July 17, 2015
Rated 5 out of 5 by James103072 Great hotel in a great location!
I have stayed here many times and LOVE this hotel! Always consistent and makes me feel like I mean something to themas a SPG member.
Great staff and a huge "Thank you" to Ms. Phung in the lobby cafe for going above and beyond... the service was great!!!
July 7, 2015
Rated 3 out of 5 by YFC81 Slight Disappointment
Requested a deluxe room with king bed and non-smoking but was assigned a room with twin beds. Staff at the reception was trying to be helpful but eventually can't do anything. It appears that the staff are very young and relatively inexperienced in dealing with room issues (as compared with other SPG hotels around SEA)
July 6, 2015
Rated 1 out of 5 by mh3265a Time for a Refresh
I was on an official visit to Vietnam and was put up at the Sheraton HCMC. The hotel needs to be refreshed and is tired and old. Further, staff was unhelpful and did not properly recognize my Platinum status. Other SPG properties are more accommodating in Vietnam. Will never stay at this hotel for the price paid. Staff at checkout was incompetent. Sad the terrible and unacceptable experience at this Sheraton.
June 23, 2015
Rated 4 out of 5 by Clairette2 Great location in district 1
Very good location in city center
Very kind and helpfull staff
A little bit old in forniture
June 11, 2015
Rated 2 out of 5 by GregDPDX Deluxe Premier Subpar and Outdated
Carpets and Walls were stained. It was a very dated room and at a premium room price in Ho Chi Minh it was unacceptable.
May 28, 2015
Rated 2 out of 5 by DABBAGMM Poor Room Allocation
The hotel is nearby construction zone and this info should be posted on the website as "special condition". Its a practice for hotels to make potential guests aware of any special conditions like closure/unavailability of some facilities or potential noise due to construction/renovation work at the hotel or nearby.
Also, the hotel should either discount rooms in the affected of section of hotel and above all pay particular attention to SPG guests and ensure assignment at the best rooms.
I had poor sleep at this hotel in both nights and I regret choosing what used to be once my home in Saigon.
May 3, 2015
Rated 3 out of 5 by EE524 This hotel is ok
pillow is not comfortable enough and furnitures are too old
April 2, 2015
Rated 4 out of 5 by WCPG OK Hotel
Overall comment: The hotel is well located in the center of the town.
March 31, 2015
Rated 5 out of 5 by happymum Great hotel for a family function
We held my sons pre-wedding celebration in the Level 23 Restaurant. The organisation which was all done via email from Aust was excellent, extremely efficient and flexible. The room looked fantastic and we given exclusive use of the restaurant with balcony. Food was outstanding and service very good. A perfect night was had by all 40+ guests. Topped off by great cocktails at Level 23 Wine Bar. THANKYOU
February 8, 2015
Rated 5 out of 5 by chiamjl Great service!
Had a fantastic stay at the hotel. Staff was responsive and attentive. Surprised me with a cake on my birthday, did not see that coming. Had the dimsum buffet at Li Bai, food was excellent as well. Can't wait for my next visit again!
Surrounding has decent cafes and boutiques. Ben thanh market is also of walking distance away from the hotel.
February 7, 2015
Rated 4 out of 5 by lucie9 Saigon cafe
good variety selections asian and western types
January 6, 2015
Rated 4 out of 5 by lucie9 ECO
Normally at other Sheratons guests should be able to choose for their room to be cleaned and towels & sheets wash or collect 500 points for being green... Sheraton Saigon hotels does not have this option. why?
January 3, 2015
Rated 5 out of 5 by Son75025 Better than any other Sheraton I've stayed
The staffs are very professional. Room is new and clean, The buffet is fantastic. Even though the price is comparable to the US, but I think it's a little too high for Vietnam, Over all, it is a fantastic hotel.
December 6, 2014
Rated 5 out of 5 by Paolo2098 This Hotel has great features
Excellent and attentive saff. Great accommodations and workout facilities. Superb airport pick-up and drop off service via hotel limousine. Always prefer to stay at this Sheraton hotel. They also helped me purchase a plane ticket from HCM to Hanoi and booked my stay at the Hanoi Sheraton including airport pick-up!
November 20, 2014
Rated 5 out of 5 by RichardH You're always welcome at Sheraton Saigon
I have stayed at the Sheraton Saigon many times now because the service quality is high. I am always made to feel very welcome. Nothing is too much trouble when any staff member is asked to help
November 11, 2014
Rated 4 out of 5 by Takki Beautiful River view Room
I stayed at Grand Tower Studio with river view and view-bath. Room space had 55 square meter and it was enough for me. I got relaxed very much while taking bath. Grand Tower Club lounge at the 5th floor had many kinds of foods morning and evening and beverage including sparkling wine evening. I enjoyed them.
November 3, 2014
Rated 3 out of 5 by Regular2MountainView Great experience slightly ruined by housekeeping procedures
This hotel has generally been awesome but the entire experience was somehow marred by housekeeping disrupting our afternoon nap with a phone call after taking a very long walking tour since all morning and half the afternoon. I understand that the hotel has housekeeping procedures but we clearly had our "Do Not Disturb" sign on and had already told housekeeping outside our room that we did not require any service on that day. All the phone call did was disrupt our nap and hence our plans to get rested enough before heading out in the evening. All that Guest Services could do was apologize which does little to compensate for our best laid plans getting shot. The housekeeping staff on the floor have been great and so has the front desk staff as well as the club lounge staff. Shame about this.
October 31, 2014
Rated 5 out of 5 by Chamber Excellent
As a regular guest in your hotel, I would like to express my special gratitude to Miss Chau and Miss Tram from the club lounge Grand Tower. They were utmost helpfull to solve my problem. See you again
October 27, 2014
Rated 4 out of 5 by BillMc Room no ready upon arrival
I stay at this hotel regularly.
As we are under a corporate rate, they do not give starwood points, which I find difficult as they do in the US. Never starwood recognition, even though a gold.
Room not ready upon arrival, had to wait 30 minutes till a room was ready.
October 9, 2014
Rated 5 out of 5 by Hoss55 Great personal touch
Enjoyed the personal touch of calling me by name and facilitating my arrival and departure.
September 24, 2014
Rated 5 out of 5 by DAEKI This hotel has great staff.
When I went to HCMC sheraton at July 2014 for my business trip. I was really really tired to my work and busy. last night I was lost my cop orate card somewhere in hotel. I ask to hotel to lost & find team. they tried to find my card and finally found it. I was surprised. I'm still thanks to all of staff.
and also, all kind of staff have a lot of information for city trip and restaurant and massage shop.
September 6, 2014
Rated 4 out of 5 by Coolnuck Good Hotel in Great Location
This is a very handy and well kept hotel in a great location. Close to lots of good restaurants and shops. There is a nice pool and fitness facility and has a great rooftop lounge and restaurant.
August 26, 2014
Rated 5 out of 5 by Borasooni Good location
Very good location
good breakfast in Saigon Cafe
August 25, 2014
Rated 4 out of 5 by Nuijj High standard hotel
Good location & facility
Food are also good.
August 24, 2014
Rated 5 out of 5 by Shadows Excellent Staff
Friendly Staff, Great F&B, Good location.
August 24, 2014
Rated 5 out of 5 by amato Amazing hotel in Ho Chi Minh Vietnam
Great hotel. When I arrived at the hotel, my room was ready and the staff did the check-in process in just a few minutes. This is one of the best hotels that I have stayed and the manager and staff were both helpful and professional.
In one of the nights, I had a swim at the pool with some friends and although we did not buy any drinks yet, the staff were helpful I must say it was a nice gesture and I am impressed.
Rooms were pretty clean and well maintained
August 24, 2014
Rated 5 out of 5 by Noogy Another outstanding stay
Thanks to the team at Sheraton Saigon Hotel & Towers for providing me with another outstanding stay. It is so nice when traveling to feel welcome & see the extra effort being made by the team when dealing with guests – there are several other hotels brands I have stayed at (around the world) that could take some notes from your book !
August 22, 2014
Rated 5 out of 5 by 55Linda Last Day of Trip
We stayed at the Saigon Sheraton the last day of a trip to Vietnam and Cambodia. It is a large beautiful hotel with all of the required amenities. Can't go wrong here.
August 20, 2014
Rated 5 out of 5 by Joe12014 Best hotel in Ho Chi Minh
Never been here for approx 2 years but this hotel has never changed it is excellent. Staff are pleasent food and beverage are good, everything is clean. I look forward to staying there.
August 12, 2014